Crisis Response Operative
The closing date is 29 July 2025
Job summary
Crisis Response Operative - Band 4 [Maternity Leave cover]
We are looking for experienced, passionate and motivated professionals to join our OUTSTANDING Crisis Resolution and Home Treatment Team at the Harplands Hospital. If you are compassionate, empathetic, want to make a difference and can provide a safe, encouraging and sensitive approach we want to hear from you.
At our Crisis Resolution and Home Treatment Team we want to ensure we deliver a service which is responsive to the needs of our service users. We strive to provide the highest quality care at someone's first contact with the service and to continuously improve access to services for those experiencing mental health crisis, and this post is pivotal in achieving this. The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis and carrying out a telephone triage to determine a person's presentation, and their needs and risks.
We offer, and encourage, the opportunity for informal discussions prior to applying for the post and welcome applicants to come and visit the Crisis Care Centre, and to see the amazing team you could be a part of.
Main duties of the job
The post holder will be part of a multi-disciplinary team within the Crisis Resolution and Home Treatment Team, primarily receiving calls, processing enquiries, and facilitating the triage of people referred into the Single Point of Access / Crisis Resolution Home Treatment Team.
For those individuals in crisis, they will undertake an initial triage assessment and work with individuals to support risk management and safety plans (this includes receiving and triaging NHS 111 referrals).They will support Mental Health Practitioners in the Crisis Resolution and Home Treatment Team in assessments, care planning and evaluation of individualised care plans to ensure a high-quality service is provided.The role will also include signposting and referring to appropriate services, assisting individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey.
There is an expectation that the post holder will build strong links with voluntary and third sector and other partner agencies to collaboratively support the needs of individuals.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Details
Date posted
15 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Full-time, Part-time
Reference number
232-AUC-7315598
Job locations
Harplands Hospital
Stoke-on-Trent
ST4 6TH
Employer details
Employer name
North Staffordshire Combined Healthcare Trust
Address
Harplands Hospital
Stoke-on-Trent
ST4 6TH
Employer's website
https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
North Staffordshire Combined Healthcare Trust's privacy notice (opens in a new tab)