North Staffordshire Combined Healthcare Trust

Service Manager

The closing date is 24 July 2025

Job summary

Service Manager [Band 8A] - Crisis Resolution and Home Treatment Team/Site Manager/Place of Safety - Acute and Urgent Care Directorate : Substantive full time position:

Do you want to be part of an innovative and collaborative Senior Leadership Team? The Acute & Urgent Care Directorate are looking for internal applicants for the Service Manager post for the Crisis Care Service Line. This is a fantastic opportunity for someone to develop their leadership skills and drive some exciting developments within a complex and fast-paced environment.

The wider Leadership Team will support you to ensure we continue to maintain high quality, patient focused services in line with our national and locally agreed targets.

The right candidates will have leadership and managerial responsibility for the 'day to day' needs of the service within their portfolio, they will contribute to service improvements and business opportunities and work with varying stakeholders to support and develop these.

Main duties of the job

The post holder will be responsible for the operational, performance and business management of their delegated service areas. The post holder will work under the direction and line management of the Senior Service Manager, with a secondary reporting line to the Associate Director.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Date posted

10 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

232-AUC-7290010

Job locations

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Job description

Job responsibilities

Under direction from the Senior Service Manager provide support to the Associate and Clinical Director in developing and implementing long term service strategy and policies within the Directorate, including annual business plans that fully reflect the direction and service needs of the Trust.

These must be in line with corporate strategies of stakeholders and link directly to relevant legislation as well as national and local healthcare guidance and initiatives.

Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.

Coordinate service objectives ensuring relevance to local and national priorities.

Contribute to Directorate business plans the development of appropriate operational, financial, market assessment and workforce plans for service areas with the appropriate involvement of managers, clinicians and the wider workforce.

Involve service users and carers in the development and planning of services.

Job description

Job responsibilities

These must be in line with corporate strategies of stakeholders and link directly to relevant legislation as well as national and local healthcare guidance and initiatives.

Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.

Coordinate service objectives ensuring relevance to local and national priorities.

Involve service users and carers in the development and planning of services.

Person Specification

Qualifications

Essential

oIn depth professional knowledge of financial management, performance management, service improvement, staff management

Experience

Essential

oExtensive, proven experience in working in an NHS environment, with significant experience of team/area management

Experience

Essential

oProven track record of leadership, managing redesign and organisational change within teams

Qualifications

Essential

oMasters Qualification in Leadership & Management or equivalent subject (or working towards)

Person Specification

Qualifications

Essential

oIn depth professional knowledge of financial management, performance management, service improvement, staff management

Experience

Essential

oExtensive, proven experience in working in an NHS environment, with significant experience of team/area management

Experience

Essential

oProven track record of leadership, managing redesign and organisational change within teams

Qualifications

Essential

oMasters Qualification in Leadership & Management or equivalent subject (or working towards)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)