North Staffordshire Combined Healthcare Trust

Senior Service Manager

The closing date is 27 May 2025

Job summary

Senior Service Manager, Band 8B, Acute and Urgent Care Directorate:

We are thrilled to offer an exciting opportunity to join our fast paced and dynamic team as a Senior Service Manager for the Acute & Urgent Care Directorate. This role encompasses operational and managerial responsibilities for all services within the Directorate. Additionally, it involves collaborating with other senior leaders across the organisation and with external partners.

In return, we'll provide an incredibly rewarding role and the opportunity to make a real difference to the communities we serve, whilst working alongside some fantastic staff and teams.

Main duties of the job

As a key member of the senior leadership team, you will be working within the Chief Operating Officers portfolio, you'll be in a highly visible role, engaging on all aspects of operational performance, as well working closely with your Associate Director and Clinical Director and senior managers across the Trust and the wider care system . Your role will ensure the highest standards of clinical care and performance are achieved, meeting all clinical and non-clinical performance indicators, standards, and objectives in accordance with Directorate Operational plans and Trust Strategy.

A good understanding of adult and older adult inpatient band crisis and urgent mental health service will be important, but more than this you will have a track record in motivating others and getting the best from the,.

For further information, or for an informal chat about this post, please contact:

Donna.cantrell@combined.nhs.uk - Associate Director - Acute & Urgent Care Directorate

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Details

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£64,337 to £74,415 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

232-AUC-7121799

Job locations

Harplands Hospital

Stoke-on-Trent

ST4 6TH


Job description

Job responsibilities

1. Strategic Business Planning and Service Development

Provide expertise and support to the Associate Director in developing and implementing plans for the service. These must be in line with corporate strategies and link directly to relevant legislation as well as national and local healthcare guidance and initiatives.

Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.

Lead and coordinate service objectives ensuring relevance to local and national priorities.

Under the direction of the Associate Director, lead the development and review of service business plans, including the development of appropriate operational, financial, market assessment and workforce plans for the service, with the appropriate involvement of Quality Improvement Lead Nurse, Service Managers, Matrons clinicians and the wider workforce.

Involve service users and carers in the development and planning of services.

Job description

Job responsibilities

1. Strategic Business Planning and Service Development

Provide expertise and support to the Associate Director in developing and implementing plans for the service. These must be in line with corporate strategies and link directly to relevant legislation as well as national and local healthcare guidance and initiatives.

Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.

Lead and coordinate service objectives ensuring relevance to local and national priorities.

Under the direction of the Associate Director, lead the development and review of service business plans, including the development of appropriate operational, financial, market assessment and workforce plans for the service, with the appropriate involvement of Quality Improvement Lead Nurse, Service Managers, Matrons clinicians and the wider workforce.

Involve service users and carers in the development and planning of services.

Person Specification

Qualifications

Essential

  • oFirst Degree or equivalent experience preferably in management or a clinical profession.

Experience

Essential

  • oExperience in working in an NHS environment, with experience of service line/area management at a senior level.
Person Specification

Qualifications

Essential

  • oFirst Degree or equivalent experience preferably in management or a clinical profession.

Experience

Essential

  • oExperience in working in an NHS environment, with experience of service line/area management at a senior level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH


Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)


Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH


Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Associate Director

Donna Cantrell

donna.cantrell@combined.nhs.uk

Details

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£64,337 to £74,415 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

232-AUC-7121799

Job locations

Harplands Hospital

Stoke-on-Trent

ST4 6TH


Supporting documents

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