Job summary
We are looking for a Clinical Systems Officer to work 37.5 hours a week Monday - Friday.
Band 4 - £26,530 - £29,114 per annum, full time.
This role covers many areas including the design and delivery of Training, Support, and Testing. The role will support the current business as usual processes and the Trusts Digital by Choice Strategy.
We would welcome applications from existing Trust staff with experience in Lorenzo, or external candidates with relevant experience.
Previousexperience in delivering training and supporting software is essential, and desirable if in a clinicalsetting (or equivalent experience).
While the primary work base is home, this role will necessitate travel to Trust sites across Stoke-on-Trent and Staffordshire as required. Applicants should only apply if they are able to accommodate this travel requirement.
We welcome applications for this post as a development opportunity.
You will be able to find a full Job Description and Person Specification attached within the supporting documents.
If you would like to discuss this opportunity informally, please email Naomi Bailey, Clinical Systems Manager (naomi.bailey@combined.nhs.uk).
PLEASE NOTE - We are unable to offer Sponsorship for this role.
Main duties of the job
To provide training, testing, support, and system administration functions to support the Trusts Clinical systems. This role is multi-faceted and will support the current business as usual processes and the Trusts Digital by Choice Strategy. The role includes:
Design and delivery of IT training on a wide and varied range of clinical and non-clinical systems across the Trust. Contributing to the development of guided and standalone e-learning, facilitated, and classroom based courses designed to meet changing customer requirements and systems.
Providing support and advice to Health Professionals, Clinical Teams, NHS Managers, and external stakeholders to ensure configuration and data within the systems is fit for purpose, accurate, complete and available to support the use of clinical systems and processes.
System administration and testing activities supporting user access, system performance, version release, data integrity and the maintenance of appropriate levels of system security and data integrity.
Supporting user access and Registration Authority (RA) processes in accordance with National and Local policies and procedures
PLEASE NOTE: Candidates will be scored and shortlisted based on the items in the personal specification. Please ensure you have addressed each area in your application, detailing your work experience with clinical systems.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Job description
Job responsibilities
Training
To deliver business as usual training IT courses within the Trust to a broad range of staff. To support in development and delivery of new training courses to support and improve working practices. Provide training as part of clinical system implementations and upgrades. To support the development of and deliver training using a variety of modes and methodologies methods including:-Stand-alone eLearning packages to provide self-paced learning via the internet Facilitated/Guided eLearning with agreed levels of trainer support. Standard classroom courses - Trainer led Carry out training. To participate in formal system testing supporting version release within customer systems, Provides training on the national registration system to users across the Trust.
Support
Provide a dedicated customer focused approach offering support and advice to customers including explaining functionality available within systems modules. Assist in the resolution of data quality issues utilising and developing skills to ensure consistency, confidentiality and accuracy. Participate in system testing and contribute to the development of Service communications and user guidance documentation. To understand and maintain knowledge of reference data set up and structure within both new clinical systems and operational legacy systems to ensure clinical information systems are maintained, to the highest quality and accuracy of data collection. To contribute to the development and maintenance of documented clear and structured administrative processes in supporting accurate capture of reference data, including ensuring version control and protocols. Collect, update accurate reference data supporting clinical service implementations. Assist with the implementation of the new clinical systems within customer organisations. Assist with production of updates and communications to support system changes and re-developments for Trust Clinical Systems. To understand and support new and on-going developments within clinical information systems which capture patient treatments, activity and care processes.
System administration
Update and maintain clinical systems. Respond to ad hoc information requests, and understand requirements and escalating when required. Escalate faults to senior team members for National Service Desk in line with local protocol, records details and ensures resolution is received. Update and maintenance of system reference files. Set up and maintenance of user accounts on clinical and corporate systems.
Job description
Job responsibilities
Training
To deliver business as usual training IT courses within the Trust to a broad range of staff. To support in development and delivery of new training courses to support and improve working practices. Provide training as part of clinical system implementations and upgrades. To support the development of and deliver training using a variety of modes and methodologies methods including:-Stand-alone eLearning packages to provide self-paced learning via the internet Facilitated/Guided eLearning with agreed levels of trainer support. Standard classroom courses - Trainer led Carry out training. To participate in formal system testing supporting version release within customer systems, Provides training on the national registration system to users across the Trust.
Support
Provide a dedicated customer focused approach offering support and advice to customers including explaining functionality available within systems modules. Assist in the resolution of data quality issues utilising and developing skills to ensure consistency, confidentiality and accuracy. Participate in system testing and contribute to the development of Service communications and user guidance documentation. To understand and maintain knowledge of reference data set up and structure within both new clinical systems and operational legacy systems to ensure clinical information systems are maintained, to the highest quality and accuracy of data collection. To contribute to the development and maintenance of documented clear and structured administrative processes in supporting accurate capture of reference data, including ensuring version control and protocols. Collect, update accurate reference data supporting clinical service implementations. Assist with the implementation of the new clinical systems within customer organisations. Assist with production of updates and communications to support system changes and re-developments for Trust Clinical Systems. To understand and support new and on-going developments within clinical information systems which capture patient treatments, activity and care processes.
System administration
Update and maintain clinical systems. Respond to ad hoc information requests, and understand requirements and escalating when required. Escalate faults to senior team members for National Service Desk in line with local protocol, records details and ensures resolution is received. Update and maintenance of system reference files. Set up and maintenance of user accounts on clinical and corporate systems.
Person Specification
Qualifications
Essential
- Significant experience in Clinical system training or support to diploma level or equivalent experience
- Evidence of continuous professional development
Desirable
- IT Training qualification
- IT qualifications appropriate to the remit of the work
- Specialist Service/project qualification e.g. ITIL Foundation qualification or equivalent / Prince2
- ECDL / MOST - Advanced computer literacy, Microsoft Office (Word, PowerPoint, Visio, Excel, Outlook)
Experience
Essential
- Significant experience in Clinical system training or support experience
- Training delivery experience
- Experience of supporting change processes within a Healthcare setting
- Experienced in the support of creating and documenting new work procedure
Desirable
- NHS Experience working on or support of ICT implementation programmes
- Experience of working at different levels within and between organisations
- Experience of utilising information within Clinical / Information Systems
Knowledge & Skills
Essential
- Ability to work across organisational and professional boundaries
- Excellent verbal and written communication skills
- Highly proficient in the use of Microsoft Office applications and the internet with excellent keyboard skills for speed and accuracy
- Able to establish credibility with a wide range of clinical staff, managers and IT specialists
- Ability to maintain and analyse complex sensitive information
- Ability to produce and document procedures and processes
Desirable
- Knowledge of NHS patterns of care, supporting systems and processes including community and Mental Health
- Specialist knowledge and experience of educational processes and theories
- Experience in service desk / training analysis
- Knowledge of NHS data and the use of information
- Able to deliver learning programmes within and across diverse groups and individuals in relation to the implementation of cultural change linked to the adoption and use of ICT
- Knowledge of Health Service statistics
Personal Attributes
Essential
- Able to work with sensitive and patient identifiable data in accordance with the Data Protection Act
- Ability to work to tight deadlines Time management skills and the ability to prioritise own workload
- Ability to plan, innovate, organise and prioritise own work and work collaboratively within the team
- Flexibility in work patterns and hours Ability to regularly travel to Trust sites Ability to move and transport IT equipment on a regular basis
Person Specification
Qualifications
Essential
- Significant experience in Clinical system training or support to diploma level or equivalent experience
- Evidence of continuous professional development
Desirable
- IT Training qualification
- IT qualifications appropriate to the remit of the work
- Specialist Service/project qualification e.g. ITIL Foundation qualification or equivalent / Prince2
- ECDL / MOST - Advanced computer literacy, Microsoft Office (Word, PowerPoint, Visio, Excel, Outlook)
Experience
Essential
- Significant experience in Clinical system training or support experience
- Training delivery experience
- Experience of supporting change processes within a Healthcare setting
- Experienced in the support of creating and documenting new work procedure
Desirable
- NHS Experience working on or support of ICT implementation programmes
- Experience of working at different levels within and between organisations
- Experience of utilising information within Clinical / Information Systems
Knowledge & Skills
Essential
- Ability to work across organisational and professional boundaries
- Excellent verbal and written communication skills
- Highly proficient in the use of Microsoft Office applications and the internet with excellent keyboard skills for speed and accuracy
- Able to establish credibility with a wide range of clinical staff, managers and IT specialists
- Ability to maintain and analyse complex sensitive information
- Ability to produce and document procedures and processes
Desirable
- Knowledge of NHS patterns of care, supporting systems and processes including community and Mental Health
- Specialist knowledge and experience of educational processes and theories
- Experience in service desk / training analysis
- Knowledge of NHS data and the use of information
- Able to deliver learning programmes within and across diverse groups and individuals in relation to the implementation of cultural change linked to the adoption and use of ICT
- Knowledge of Health Service statistics
Personal Attributes
Essential
- Able to work with sensitive and patient identifiable data in accordance with the Data Protection Act
- Ability to work to tight deadlines Time management skills and the ability to prioritise own workload
- Ability to plan, innovate, organise and prioritise own work and work collaboratively within the team
- Flexibility in work patterns and hours Ability to regularly travel to Trust sites Ability to move and transport IT equipment on a regular basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
