Job summary
We are looking for a Clinical Systems Training and Support Lead to work 37.5 hours a week Monday to Friday.
This is a band 6 role £35,392 - £42,618 per annum
The role of the Clinical Systems Training and Support Lead will be to provide overall leadership and management of Trust's Clinical Systems Training and Support Team. The role will support the current business as usual processes and the Trusts Digital by Choice Strategy.
Previous experience is essential, and desirable if in a clinical setting (or equivalent experience).
The work base is home, but the role will require travel to Trust sites.
You will be able to find a full Job Description and Person Specification attached within the supporting documents.
If you would like to discuss this opportunity informally, please email Naomi Bailey, Clinical Systems Manager (naomi.bailey@combined.nhs.uk)
PLEASE NOTE: Candidates will be scored and shortlisted based on the items in the person specification. Please ensure you have addressed each area in your application.
Main duties of the job
As part of the Clinical Systems team you will be responsible for the planning, development and maintenance of Clinical Systems Learning material hosted on the Learning Management System (LMS) and the development of other opportunities for accessing learning through the use of technology and traditional methods across the Trust.
The post may also involve the development and maintenance of learning material for Corporate and Clinical Induction Programmes and Mandatory and Essential Skills training, together with wider continuing professional development and clinical skills areas.
The role of the Clinical Systems Training and Support Lead will be to provide overall leadership and management of Trust's Clinical Systems training and support team.
You will be responsible for the entire learning life cycle for all staff, from analysis of their needs to the measurement of their competencies. Whilst leading the training and support function the Clinical Systems Training and Support lead will be expected to create online learning materials incorporating interactive multimedia tools, such as video clips, webcasts/webinars, audio clips and podcasts.
You will assure the end user experience, and that the training delivery and support is fit for purpose, taking ownership for and ensuring appropriate security and governance policies and procedures are in place to control access and protect data user data.
About us
North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.
We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC), one of only two specialist mental health Trusts in England to achieve this.
We're also delighted to have won the prestigious award of 'Trust of the Year' at the national Health Service Journal Awards 2022.
Our vision is 'To be Outstanding in all we do and how we do it' and the way we do inclusion is no exception. As a 'Disability Confident Employer', we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.
Job description
Job responsibilities
Learning Creation and Development
- Plan, develop, maintain, support and manage the Trusts Clinical Systems Learning Material working with Subject Matter Experts to ensure classroom, face to face, online, and eLearning content meets the Trust educational and developmental objectives.
- Plan and develop high quality, engaging and targeted learning solutions, including content, assessments, and evaluations, using technology such as vodcasts, podcasts and webinars.
- Develop eLearning using authoring tools including Captivate and Camtasia, whilst supporting and mentoring the team in the use of such tools.
- To identify the resource and logistical requirements needed to facilitate the widespread use of Learning Technologies within the Trust, identify how these can be met and put into place.
- Work with other colleagues and Subject Matter Experts in managing and developing content for Essential Core Skills and to ensure training objectives for digital skills (for example), are met.
- Promote best practice and data quality and information governance requirements in all learning accessed via the use of technology including eLearning.
- Undertake regular audits of implementation of educational activity and provide regular management reports of all activity as requested.
- Introduce a robust system to prioritise and collect information from those requesting development of Learning Technology including eLearning.
- Use appropriate approaches to delivering a teaching portfolio that encompasses a blended learning approach, to suit the needs of the organization and the staff.
Specialist/technical requirements
- Lead the teaching portfolio to ensure that learning is available for end user training assessments, refresher training and to complement trainer/ facilitator led training delivery, developing blending learning approaches where appropriate.
- Excellent understanding of technical issues and practical experience of LMS implementation and administration, course delivery and user support.
- Knowledge and use of appropriate technologies used to support administration, teaching and learning. For example, Learning Management Systems, web browsers, eLearning authoring tools, multimedia editing tools, e-portfolio systems, Microsoft Office, webinar tools, and mobile applications.
- Good understanding of technical and administrative issues and practical experience in implementation, support and delivery of technology enhanced learning e.g., video clips, webcasts/webinars, audio clips and podcasts.
- Instructional design experience and project planning skills.
- Experience of using social media within an educational context.
- Excellent interpersonal skills at all levels.
- Demonstrable ability to work within a busy high pressured environment and maintain both a high standard of work and enhanced customer care across a range of stakeholders.
- Implement and maintain internal systems.
- Develop and maintain communication strategy regarding all aspects of the training and support portfolio.
- Able to contribute to change in business processes, translating into learning and support as required
Please see Job Description and Person Specification for the full description and responsibilities.
Job description
Job responsibilities
Learning Creation and Development
- Plan, develop, maintain, support and manage the Trusts Clinical Systems Learning Material working with Subject Matter Experts to ensure classroom, face to face, online, and eLearning content meets the Trust educational and developmental objectives.
- Plan and develop high quality, engaging and targeted learning solutions, including content, assessments, and evaluations, using technology such as vodcasts, podcasts and webinars.
- Develop eLearning using authoring tools including Captivate and Camtasia, whilst supporting and mentoring the team in the use of such tools.
- To identify the resource and logistical requirements needed to facilitate the widespread use of Learning Technologies within the Trust, identify how these can be met and put into place.
- Work with other colleagues and Subject Matter Experts in managing and developing content for Essential Core Skills and to ensure training objectives for digital skills (for example), are met.
- Promote best practice and data quality and information governance requirements in all learning accessed via the use of technology including eLearning.
- Undertake regular audits of implementation of educational activity and provide regular management reports of all activity as requested.
- Introduce a robust system to prioritise and collect information from those requesting development of Learning Technology including eLearning.
- Use appropriate approaches to delivering a teaching portfolio that encompasses a blended learning approach, to suit the needs of the organization and the staff.
Specialist/technical requirements
- Lead the teaching portfolio to ensure that learning is available for end user training assessments, refresher training and to complement trainer/ facilitator led training delivery, developing blending learning approaches where appropriate.
- Excellent understanding of technical issues and practical experience of LMS implementation and administration, course delivery and user support.
- Knowledge and use of appropriate technologies used to support administration, teaching and learning. For example, Learning Management Systems, web browsers, eLearning authoring tools, multimedia editing tools, e-portfolio systems, Microsoft Office, webinar tools, and mobile applications.
- Good understanding of technical and administrative issues and practical experience in implementation, support and delivery of technology enhanced learning e.g., video clips, webcasts/webinars, audio clips and podcasts.
- Instructional design experience and project planning skills.
- Experience of using social media within an educational context.
- Excellent interpersonal skills at all levels.
- Demonstrable ability to work within a busy high pressured environment and maintain both a high standard of work and enhanced customer care across a range of stakeholders.
- Implement and maintain internal systems.
- Develop and maintain communication strategy regarding all aspects of the training and support portfolio.
- Able to contribute to change in business processes, translating into learning and support as required
Please see Job Description and Person Specification for the full description and responsibilities.
Person Specification
Qualifications
Essential
- Degree in a relevant subject, or equivalent experience
Desirable
- Training qualification
- Digital Learning qualification
Experience
Essential
- Managing, developing, and delivering learning and support resources (traditional/eLearning/Digital)
- Monitoring and evaluation of learning provision and delivering training
- Experience in project management methodology
- Recent experience in the operation and use of Microsoft products and applications
- Proven track record of identification, design and implementation of training delivery
- Knowledge of IT related security and information governance
Desirable
- Experience of developing eLearning packages using authoring tools such as Captivate/Camtasia
- Working knowledge and understanding of ESR, and OLM eLearning
- Management of learning/support helpdesk and handling of learning/support user queries
- Management of a Learning Management System
- Understanding of change processes within a Healthcare setting
Knowledge and Skills
Essential
- Ability to take a strategic view and translate that into an operational outcome.
- An inclusive team member who can foster partnerships, work collaboratively across boundaries and achieve performance and results through others
- Ability to translate national and Trust direction into practice
- An understanding of Education, Training & Development (ETD) theory and methodology
- Displays enthusiasm for self-development
- Ability to work under extreme pressure and produce high quality work to tight deadlines
- Ability to work on own initiative
- Excellent task and time management of self and others
- Advanced skills in Microsoft Word, PowerPoint and Excel
- Able to communicate complex ideas to non-technical staff
- Strong communication skills
- Organised and methodical
- High level of interpersonal skills
- Knowledge of and competence in the Data Protection Act
- Awareness of Equality, Diversity and Inclusivity standards and Accessibility requirements
Desirable
- Knowledge of instructional design learning theories
- Data analysis
- Problem solving / technical troubleshooting
- Knowledge of NHS Training Quality Improvement standards
- Significant customer service skills
- Negotiation skills
Other
Essential
- Satisfactory Occupational Health clearance
- Willing to travel across our geographical patch in order to meet service needs
Person Specification
Qualifications
Essential
- Degree in a relevant subject, or equivalent experience
Desirable
- Training qualification
- Digital Learning qualification
Experience
Essential
- Managing, developing, and delivering learning and support resources (traditional/eLearning/Digital)
- Monitoring and evaluation of learning provision and delivering training
- Experience in project management methodology
- Recent experience in the operation and use of Microsoft products and applications
- Proven track record of identification, design and implementation of training delivery
- Knowledge of IT related security and information governance
Desirable
- Experience of developing eLearning packages using authoring tools such as Captivate/Camtasia
- Working knowledge and understanding of ESR, and OLM eLearning
- Management of learning/support helpdesk and handling of learning/support user queries
- Management of a Learning Management System
- Understanding of change processes within a Healthcare setting
Knowledge and Skills
Essential
- Ability to take a strategic view and translate that into an operational outcome.
- An inclusive team member who can foster partnerships, work collaboratively across boundaries and achieve performance and results through others
- Ability to translate national and Trust direction into practice
- An understanding of Education, Training & Development (ETD) theory and methodology
- Displays enthusiasm for self-development
- Ability to work under extreme pressure and produce high quality work to tight deadlines
- Ability to work on own initiative
- Excellent task and time management of self and others
- Advanced skills in Microsoft Word, PowerPoint and Excel
- Able to communicate complex ideas to non-technical staff
- Strong communication skills
- Organised and methodical
- High level of interpersonal skills
- Knowledge of and competence in the Data Protection Act
- Awareness of Equality, Diversity and Inclusivity standards and Accessibility requirements
Desirable
- Knowledge of instructional design learning theories
- Data analysis
- Problem solving / technical troubleshooting
- Knowledge of NHS Training Quality Improvement standards
- Significant customer service skills
- Negotiation skills
Other
Essential
- Satisfactory Occupational Health clearance
- Willing to travel across our geographical patch in order to meet service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
