Telephonist/Receptionist

North Staffordshire Combined Healthcare Trust

This job is now closed

Job summary

An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital, where we provide a 24-hour 7-day service.

The vacancy is part time 32 hours/ 4 shifts per week.

Covering early (7-3), late (3-11) and night (11-7) shifts.

Main duties of the job

To provide a comprehensive Receptionist/Telephonist serviceat Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.

About us

North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.

We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC), one of only two specialist Mental Health Trusts in England to be awarded this.

We are also delighted to have won the prestigious award of 'Trust of the Year' at the national Health Service Journal Awards 2022, the only mental health Trust to have won this so far.

Our vision is 'To be Outstanding in all we do and how we do it' and the way we do inclusion is no exception. As a 'Disability Confident Employer', we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.

In return we offer:

A competitive progressive salary

Competitive staff benefits

Individual Personal Development Plan

Excellent pension scheme available

Date posted

10 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

232-COR-6267098

Job locations

Harplands Hospital

Hilton Road, Hartshill

Stoke-on-Trent

ST4 6TH

Job description

Job responsibilities

You will be responsible for receiving telephone calls in a professional,polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.

You must have a calm disposition,well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.

Job description

Job responsibilities

You will be responsible for receiving telephone calls in a professional,polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.

Person Specification

Essential

Good general education

Desirable

Experience of working within a busy office environment will be an advantage

Person Specification

Essential

Good general education

Desirable

Experience of working within a busy office environment will be an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.