Job summary
Senior Service Manager [Band 8b] Specialist Directorate:
An excellent opportunity has arisen within the Specialist Directorate in the role of Senior Service Manager.
You will be responsible for the operational management and leadership, planning and delivery of clinical services across the agreed portfolio
You will also be a member of the senior management team and will contribute to the shaping of the strategic direction of the service and the Trust as a whole.
You will be highly visible have a focus upon Innovation, Quality, Safety and Efficiency. This includes how we provide care across our service area and how we look after, recognise, engage and develop all of our staff across the Directorate.
Main duties of the job
The post holder will be responsible for the operational, performance and business management within the Specialist Directorate. The post holder will work under the direction and line management of the Associate Director. The Service Manager post(s) (8A) and QILN within the Directorate will have a daily line of report into the Senior Service Manager.
- Ensure patient safety and excellent service quality across the service, implementing and embedding the Trust's Proud to CARE and SPAR priorities within the Service.
- Responsible for Leading on improving clinical quality of services, liaising with the Directorate Quality Improvement Lead Nurse as appropriate.
- Support the delivery of agreed specific performance targets within the service and develop strategies and operational plans / policies for improvement.
- Work with corporate colleagues, specifically the Performance and Digital function, to develop the management information requirements necessary for the effective management of the service.
- Manage both direct and indirect costs and overheads relating to the service and work with the accountable Associate Director to meet agreed financial positions, including delivering financial balance.
- Deputise as required for the Associate Director
About us
Our vision is 'To be Outstanding in all we do and how we do it.' Our team prides themselves on compassion, team work and resilience.
The Team will offer a full induction package.
Our Trust is on an incredible journey of innovation and we'd like you to be part of it. To excel you will be an enthusiastic, caring and compassionate person who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.
In return we offer;
A competitive progressive salary
We cover the cost of your DBS Check (£44)
Competitive staff benefits such as weekly offers and discounts
Individual Personal Development Plan and Career Progression
Excellent pension scheme available
27- 33 days annual leave, plus statutory bank holidays (pro rata)
Job description
Job responsibilities
- Strategic Business Planning and Service Development
- Provide expertise and support to the Associate Director in developing and implementing plans for the service. These must be in line with corporate strategies and link directly to relevant legislation as well as national and local healthcare guidance and initiatives
- Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.
- Lead and coordinate service objectives ensuring relevance to local and national priorities.
- Under the direction of the Associate Director, lead the development and review of service business plans, including the development of appropriate operational, financial, market assessment and workforce plans for the service, with the appropriate involvement of Quality Improvement Lead Nurse and Service Managers, clinicians and the wider workforce.
- Involve service users and carers in the development and planning of services.
- Service / Operational Management
- Lead and/or contribute to service level projects, including STP/Health Economy wide projects, delivering these within agreed timeframes and financial targets.
- Identify and help implement relevant legislation in relation to service delivery.
- Ensure the implementation of all Trust policies and procedures within the service.
- To provide operational leadership to the community teams aligned to the individual portfolio
- Coordinate operational management of the directorate services working closely with other Associate Director, Service Managers and wider service management teams.
- Plan and implement operational management strategies within the area of responsibility, under the guidance of the Associate Director to meet organisational performance plans within agreed budgets and timescales.
- Provide leadership and direction for the Directorate Service Managers and Quality Improvement Lead Nurses within the Service, as delegated by the Associate Director, ensuring clear communication of policy, business objectives and agreed targets.
- Provide the required leadership to ensure the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
- Lead services in relation to the performance management agenda. Develop and introduce strategies and process changes to ensure recurrent achievement of activity at target levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes
- Interpret and analyse complex data in relation to performance management using Trust software to develop performance management reports.
- Implement and embed Service reporting and management.
Job description
Job responsibilities
- Strategic Business Planning and Service Development
- Provide expertise and support to the Associate Director in developing and implementing plans for the service. These must be in line with corporate strategies and link directly to relevant legislation as well as national and local healthcare guidance and initiatives
- Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.
- Lead and coordinate service objectives ensuring relevance to local and national priorities.
- Under the direction of the Associate Director, lead the development and review of service business plans, including the development of appropriate operational, financial, market assessment and workforce plans for the service, with the appropriate involvement of Quality Improvement Lead Nurse and Service Managers, clinicians and the wider workforce.
- Involve service users and carers in the development and planning of services.
- Service / Operational Management
- Lead and/or contribute to service level projects, including STP/Health Economy wide projects, delivering these within agreed timeframes and financial targets.
- Identify and help implement relevant legislation in relation to service delivery.
- Ensure the implementation of all Trust policies and procedures within the service.
- To provide operational leadership to the community teams aligned to the individual portfolio
- Coordinate operational management of the directorate services working closely with other Associate Director, Service Managers and wider service management teams.
- Plan and implement operational management strategies within the area of responsibility, under the guidance of the Associate Director to meet organisational performance plans within agreed budgets and timescales.
- Provide leadership and direction for the Directorate Service Managers and Quality Improvement Lead Nurses within the Service, as delegated by the Associate Director, ensuring clear communication of policy, business objectives and agreed targets.
- Provide the required leadership to ensure the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
- Lead services in relation to the performance management agenda. Develop and introduce strategies and process changes to ensure recurrent achievement of activity at target levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes
- Interpret and analyse complex data in relation to performance management using Trust software to develop performance management reports.
- Implement and embed Service reporting and management.
Person Specification
Qualifications
Essential
- oFirst Degree or equivalent experience preferably in management or a clinical profession.
Experience
Essential
- oExperience in working in an NHS environment, with experience of service line/area management at a senior level.
Qualifications
Essential
- Appropriate professional qualification e.g. - RMN, BSc Social Work, Occupational Therapy, Physiotherapy
Person Specification
Qualifications
Essential
- oFirst Degree or equivalent experience preferably in management or a clinical profession.
Experience
Essential
- oExperience in working in an NHS environment, with experience of service line/area management at a senior level.
Qualifications
Essential
- Appropriate professional qualification e.g. - RMN, BSc Social Work, Occupational Therapy, Physiotherapy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
