Job summary
Patient Services Booking Clerk
37.5 hours per week - Shift patterns below
Permanent
Salary: £24,937 - £26,598 per annum
Closing Date: Friday 10th April 2026
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
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The post holder will be responsible for their own workload and where identified work for a specific waiting list speciality or a specific Consultants waiting list. The post holder will ensure they identify problems arising during course of their daily duties arising from the management of the Theatre Lists and Waiting List .
Shift patterns: 9am- 5pm and 10am - 6pm (alternative shift patterns)
Main duties of the job
- To Provide an administration and operational booking services for Elective Surgery Admissions booked by the Patient Services Department.
- To manage and maintain the Trust Surgery Waiting list and Theatre Lists.
- To assist and support the Team Leader in the Day to Day Management of the Department, and to escalate and issues and concerns during the booking of the Theatre List and management of the Waiting List.
- The Post holder will ensure that all patients have been approved for surgery before arranging an admission date .
- The Post Holder must have the ability to deal effectively with difficult conversations in particular when having to cancel patients scheduled admissions at short notice and on the day.
- Attention to detail is an important part of this role, and you need to be able to organise your working day effectively, and to be able to work without direct supervision following a successful probation period.
- The Post holder will ensure that they undertaken validation of the waiting on a regular basis.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Job description
Job responsibilities
- Prepare theatre lists and admissions for individual Consultants.
- Patients should be identified from the waiting list reports and taking into account the priority of the patient identify the suitability of the case-mix for Consultants, Registrars or other members of the team to perform an operation or procedure.
- Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.
- Input waiting list details using the Lorenzo computer system, from the electronic booking forms from outpatient clinics and various other departments and sources.
- Ensure that patients received an online assessment request so that this can be completed prior to a pre-op appointment being made.
- For those patients who are unable to complete an online assessment ensure that a 1 - 1 telephone call is made by the Pre-op co-ordinator.
- To support in the management of all the trust waiting list to enable all set targets are met and patient pathways to treatment are managed to prevent unnecessary delays.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Prepare theatre lists and admissions for individual Consultants.
- Patients should be identified from the waiting list reports and taking into account the priority of the patient identify the suitability of the case-mix for Consultants, Registrars or other members of the team to perform an operation or procedure.
- Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.
- Input waiting list details using the Lorenzo computer system, from the electronic booking forms from outpatient clinics and various other departments and sources.
- Ensure that patients received an online assessment request so that this can be completed prior to a pre-op appointment being made.
- For those patients who are unable to complete an online assessment ensure that a 1 - 1 telephone call is made by the Pre-op co-ordinator.
- To support in the management of all the trust waiting list to enable all set targets are met and patient pathways to treatment are managed to prevent unnecessary delays.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years administrative experience
- Knowledge of patient pathways
- Experience of autonomous working
Desirable
- Experience in working within healthcare setting
- Working knowledge of medical terminology
Qualification(s) and Professional Training
Essential
- 4 GCSEs at grade C or above (must include Maths and English) or equivalent
- Willing to complete learning/training courses appropriate to the development of the role
Desirable
- CLAIT, ECDL, NVQ Business Admin /Customer Services Skills Level 2 or equivalent
Skills and Abilities
Essential
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality.
- Able to work without direct supervision and on own initiative
- Ability to Multi-task, and adapt to changing needs quickly and efficiently
Personal Qualities
Essential
- Capable of responding to requests and flexibility to changing requirements
- Systematic in work
- Ability to work without direct supervision, on own initiative and prioritise workload
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible.
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years administrative experience
- Knowledge of patient pathways
- Experience of autonomous working
Desirable
- Experience in working within healthcare setting
- Working knowledge of medical terminology
Qualification(s) and Professional Training
Essential
- 4 GCSEs at grade C or above (must include Maths and English) or equivalent
- Willing to complete learning/training courses appropriate to the development of the role
Desirable
- CLAIT, ECDL, NVQ Business Admin /Customer Services Skills Level 2 or equivalent
Skills and Abilities
Essential
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality.
- Able to work without direct supervision and on own initiative
- Ability to Multi-task, and adapt to changing needs quickly and efficiently
Personal Qualities
Essential
- Capable of responding to requests and flexibility to changing requirements
- Systematic in work
- Ability to work without direct supervision, on own initiative and prioritise workload
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
