Job summary
ED Progress Chaser
37.5 hours per week (Shift patterns below)
Permanent
Salary: £24,937 - £26,598 per annum
Closing Date: 13th March 2026
Interview Date: 27th March 2026
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
Shift Patterns: 13 x 11.5 hr shifts per 4 week rota. Shift times 07.30 - 20:00 and 19:30 - 07:30
Main duties of the job
- To provide a specialised, comprehensive and confidential patient-centred administration and pathway tracking service in accordance with Departmental, Trust and National Standards, Policies and procedures.
- To act as the point of contact to be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.
- To be sufficiently skilled to understand the ED Clinical Quality Indicators, including the criteria for four hour targets and breaches, and ensure the reason for the breaches are clearly and accurately communicated and recorded.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits:On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
- Take responsibility for ensuring the Nurse In Charge and Site Manager are aware of changing pressures within the ED and of capacity requirements.
- Ensure patient pathway markers and actions are recorded on the Lorenzo.
- Work collaboratively with all disciplines from all areas across the Trust, to ensure that patient emergency pathway milestones and Key Performance Indicators are met.
- To be responsible for extracting patient information/date from medical records and entering detail onto the Lorenzo System.
- Ensure investigations and subsequent departures from the Department are arranged effectively to meet pathway targets.
- Follow protocols for escalation to Nurse In Charge, Clinician In Charge and Site Manager.
Please note that this list is not exhaustive, for more information please see the attached Job Description and Personal Specification.
Job description
Job responsibilities
- Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
- Take responsibility for ensuring the Nurse In Charge and Site Manager are aware of changing pressures within the ED and of capacity requirements.
- Ensure patient pathway markers and actions are recorded on the Lorenzo.
- Work collaboratively with all disciplines from all areas across the Trust, to ensure that patient emergency pathway milestones and Key Performance Indicators are met.
- To be responsible for extracting patient information/date from medical records and entering detail onto the Lorenzo System.
- Ensure investigations and subsequent departures from the Department are arranged effectively to meet pathway targets.
- Follow protocols for escalation to Nurse In Charge, Clinician In Charge and Site Manager.
Please note that this list is not exhaustive, for more information please see the attached Job Description and Personal Specification.
Person Specification
Experience and Knowledge
Essential
- Experience of direct contact with staff. Decision making and resolving complex work related issues.
- Experience of administrative processes and IT applications.
- Experience in a customer facing role.
Desirable
- Experience of data input and administration.
- Experience of working in a clinical hospital environment.
- Awareness of current issues within the NHS.
- Understanding of emergency patient pathway (A&E Clinical Quality Indicators)
Qualification(s) and Professional Training
Essential
- Good general educational standards, including GCSE or equivalent in English and Mathematics.
- NVQ3 in Administration or equivalent relevant experience.
Skills and Abilities
Essential
- Excellent organisational skills.
- Sound decision-making skills.
- Excellent level of verbal and written communication.
- Able to demonstrate good persuasion and influencing skills.
- Able to use judgement and initiative to provide information and support.
- Able to apply tact and sensitivity to establish trust and confidence.
- Empathetic approach to managing and resolving enquiries.
- Able to manage difficult and distressing situations effectively.
- Able to analyse problems and initiate appropriate solutions effectively.
- Able to work under pressure and to tight deadlines.
- Able to work using own initiative.
- Able to work as part of a team.
- Able to autonomously prioritise and plan workload to meet deadlines, often in a pressurised environment.
- Excellent attention to detail and accuracy.
- Able to recognise and resolve complex issues, referring where appropriate.
- Positive and flexible approach to work. Understands limits of own responsibilities.
Personal Qualities
Desirable
- Friendly and approachable.
Person Specification
Experience and Knowledge
Essential
- Experience of direct contact with staff. Decision making and resolving complex work related issues.
- Experience of administrative processes and IT applications.
- Experience in a customer facing role.
Desirable
- Experience of data input and administration.
- Experience of working in a clinical hospital environment.
- Awareness of current issues within the NHS.
- Understanding of emergency patient pathway (A&E Clinical Quality Indicators)
Qualification(s) and Professional Training
Essential
- Good general educational standards, including GCSE or equivalent in English and Mathematics.
- NVQ3 in Administration or equivalent relevant experience.
Skills and Abilities
Essential
- Excellent organisational skills.
- Sound decision-making skills.
- Excellent level of verbal and written communication.
- Able to demonstrate good persuasion and influencing skills.
- Able to use judgement and initiative to provide information and support.
- Able to apply tact and sensitivity to establish trust and confidence.
- Empathetic approach to managing and resolving enquiries.
- Able to manage difficult and distressing situations effectively.
- Able to analyse problems and initiate appropriate solutions effectively.
- Able to work under pressure and to tight deadlines.
- Able to work using own initiative.
- Able to work as part of a team.
- Able to autonomously prioritise and plan workload to meet deadlines, often in a pressurised environment.
- Excellent attention to detail and accuracy.
- Able to recognise and resolve complex issues, referring where appropriate.
- Positive and flexible approach to work. Understands limits of own responsibilities.
Personal Qualities
Desirable
- Friendly and approachable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
