Job summary
Monitoring Training Officer
37.5 hours per week
Permanent
Salary: £24,937 - £26,598 per annum
Closing Date: 12th February 2026
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
The role involves monitoring of wards and departmental areas to ensure compliance with the National Standards of Cleanliness for Healthcare environments, using an electronic auditing system to ensure that hygiene standards are always maintained.
Unfortunately, we do not provide sponsorship for this role.
Main duties of the job
Domestic Services
- Training staff to clean to the National Standards of Cleanliness for Healthcare
- Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate using an electronic system
- Produce an action plan for our nursing, estate and domestic staff with any shortfalls in cleaning standards with appropriate targets highlighted.
- If any maintenance/nursing/equipment issues found raise with relevant department
- Spot checks to ensure cleanliness issue have been rectified within the agreed timeframe.
- Results spread sheet to be updated to the Hotel Services Manager on a weekly basis.
Linen Services
- Participation in quarterly and annual stock take of staff uniforms.
- Monitoring of the Contracted Linen Supplier to ensure compliance with specification.
Catering
- Participating in the auditing of Patient Food delivery service from main/ward kitchen to patients these will include quality, temperature, and taste testing.
- The programme of audits is compiled for the Hotel Services Manager responsible for overseeing Catering.
- Ensure that any breach in standards is reported promptly to your line Manager.
- Liaise with catering staff and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
- Responsibility of associated work streams within the Hotel Services Department.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate using an electronic system
- Produce an action plan for our nursing, estate and domestic staff with any shortfalls in cleaning standards with appropriate targets highlighted.
- If any maintenance/nursing/equipment issues found raise with relevant department
- Spot checks to ensure cleanliness issue have been rectified within the agreed timeframe.
- Results spread sheet to be updated to the Hotel Services Manager on a weekly basis.
- Participation in quarterly and annual stock take of staff uniforms.
- Monitoring of the Contracted Linen Supplier to ensure compliance with specification.
- Participating in the auditing of Patient Food delivery service from main/ward kitchen to patients these will include quality, temperature, and taste testing.
- The programme of audits is compiled for the Hotel Services Manager responsible for overseeing Catering.
- Ensure that any breach in standards is reported promptly to your line Manager.
- Liaise with catering staff and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
- Responsibility of associated work streams within the Hotel Services Department.
- Production of all audit results in a timely manner
- Answering of telephones and taking of messages for colleagues when appropriate
- Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme and other Government lead initiatives.
- Assist with processing of invoices for all sections under Hotel Services Department
- To undertake competency training of new starters in both the catering, ward hosts and cleaning functions.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate using an electronic system
- Produce an action plan for our nursing, estate and domestic staff with any shortfalls in cleaning standards with appropriate targets highlighted.
- If any maintenance/nursing/equipment issues found raise with relevant department
- Spot checks to ensure cleanliness issue have been rectified within the agreed timeframe.
- Results spread sheet to be updated to the Hotel Services Manager on a weekly basis.
- Participation in quarterly and annual stock take of staff uniforms.
- Monitoring of the Contracted Linen Supplier to ensure compliance with specification.
- Participating in the auditing of Patient Food delivery service from main/ward kitchen to patients these will include quality, temperature, and taste testing.
- The programme of audits is compiled for the Hotel Services Manager responsible for overseeing Catering.
- Ensure that any breach in standards is reported promptly to your line Manager.
- Liaise with catering staff and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
- Responsibility of associated work streams within the Hotel Services Department.
- Production of all audit results in a timely manner
- Answering of telephones and taking of messages for colleagues when appropriate
- Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme and other Government lead initiatives.
- Assist with processing of invoices for all sections under Hotel Services Department
- To undertake competency training of new starters in both the catering, ward hosts and cleaning functions.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Qualification(s) and Professional Training
Essential
- Good standard of education
- Communications and customer relations skills
- Professional qualification
- NVQ level 3 in Customer Service or equivalent experience
- Working knowledge of Word and Excel
Experience and Knowledge
Desirable
- Experience of monitoring/auditing of standards and procedures
- Experience gained preferably within the NHS of training staff.
Skills and Abilities
Essential
- Good verbal communication skills
- Good Organisational skills
- Ability to plan workload and work under pressure
- Good working knowledge of confidentiality
- Computer keyboard skills
- Able to deal, liaise and communicate with all levels of staff
Desirable
- Knowledge of departmental/staffing structures within NHS
Personal Qualities
Essential
- Articulate and polite
- Responsible and reliable
- Co-operative and flexible
- Able to rationalise and deal with moderate issues/problems.
- Good Organisational skills
Other
Essential
- Passes occupational screening.
- Willingness to work additional hours if required.
- Willingness to work weekends if required.
- Car Driver
Person Specification
Qualification(s) and Professional Training
Essential
- Good standard of education
- Communications and customer relations skills
- Professional qualification
- NVQ level 3 in Customer Service or equivalent experience
- Working knowledge of Word and Excel
Experience and Knowledge
Desirable
- Experience of monitoring/auditing of standards and procedures
- Experience gained preferably within the NHS of training staff.
Skills and Abilities
Essential
- Good verbal communication skills
- Good Organisational skills
- Ability to plan workload and work under pressure
- Good working knowledge of confidentiality
- Computer keyboard skills
- Able to deal, liaise and communicate with all levels of staff
Desirable
- Knowledge of departmental/staffing structures within NHS
Personal Qualities
Essential
- Articulate and polite
- Responsible and reliable
- Co-operative and flexible
- Able to rationalise and deal with moderate issues/problems.
- Good Organisational skills
Other
Essential
- Passes occupational screening.
- Willingness to work additional hours if required.
- Willingness to work weekends if required.
- Car Driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
