Job summary
Deputy Operational Manager
37.5 hours per week
Permanent
Salary: £46,148 - £52,809 per annum
Closing Date: 6 June 2025
Interview Date: 11 June 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Directorate of Surgery at George Eliot Hospital as a Deputy Operational Manger.
The Directorate of Surgery covers; Trauma & Orthopaedics, Urology, Breast Surgery, Lower GI and General Surgery, Plastics, Audiology, Oral, ENT and Ophthalmology. You will be joining a team of two other Deputy Operational Mangers, reporting into the Operational Management team.
Main duties of the job
The postholder will support the management of day-to-day operational issues in the services assigned to them, and will have responsibility for providing management and leadership to the operational and administrative and clerical teams.
The postholder will enable the successful delivery of high quality services for the people of North Warwickshire, and will ensure that systems and process that enable the team to function effectively are successfully embedded within the service.
Successful candidates will have strong interpersonal and communication skills, be well organised, innovative with the ability to work well autonomously as well as part of a team and will be committed to improving services for our local population.
Please note candidates are required to present original certificates for qualifications at interview stage, as well as all forms of identification as requested.
To discuss this role further please contact Dimitris Zafeiriou, phone: 07717367573 or email Dimitrios.Zafeirou@geh.nhs.uk. Alternatively any of the Operational Management Team in the Directorate of Surgery.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
Support the General Manager in the development and provision of a comprehensive, high quality, patient centred care service within the resources available. The post has key functions: responsibility for the improvement and delivery of targets related to inpatient and outpatient speciality management within the Directorate of Surgery. Responsible in delivering performance against financial and activity targets; leading the development and delivery of service strategy; organisational development and the management of risk within the Directorate of Surgery.
- Ensuring clear communication providing and receiving complex sensitive information.
- Uses specialist knowledge across a range of work procedures to implement robust policies for own work area and proposes changes as applicable, to deliver business objectives and agreed targets.
- Collaborating with Service Leads, Operational Manager, Matrons and the Clinical Director to ensure sound operational management of all areas with robust systems that are continuously improved.
- Lead the delivery of operational performance of specialities within the speciality and acute medicine directorate to achieve delivery of national and local targets, the development and delivery of improvement plans and reengineering of roles/models of care.
- In liaison with the General Manager and the directorate Financial Business Partner agree and deliver against financial and activity profiles for relevant specialities, identify risks and implement and review risk reduction strategies.
- Responsible for departmental budget and lead Implementation and review robust systems and processes so that speciality budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
- Responsible as line manager for HR function and implement HR and governance strategies and policies within relevant specialities in order to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
- Form links with the Bed Management team to ensure effective use of available resources for the directorate.
- Uses analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.
- The post holder will work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.
- Responsible for the improvement and delivery of targets by ensuring effective and efficient operation of the specialities within the acute and specialist medicine directorate.
- Plan and organise a broad range of complex activities including the formulation of plans.
- Collaborate with the General Manager in managing staff within the directorate, including regularly reviewing establishments and skill mix in collaboration with clinical leads, Matrons and the Clinical Director to ensure organisational efficiency and clinical excellence.
- Implement and review robust arrangements within relevant specialities to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
- Responsible for data entry, text processing and storage of data onto data bases.
- Take part in the daily surgical escalation manager of the day rota.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
Support the General Manager in the development and provision of a comprehensive, high quality, patient centred care service within the resources available. The post has key functions: responsibility for the improvement and delivery of targets related to inpatient and outpatient speciality management within the Directorate of Surgery. Responsible in delivering performance against financial and activity targets; leading the development and delivery of service strategy; organisational development and the management of risk within the Directorate of Surgery.
- Ensuring clear communication providing and receiving complex sensitive information.
- Uses specialist knowledge across a range of work procedures to implement robust policies for own work area and proposes changes as applicable, to deliver business objectives and agreed targets.
- Collaborating with Service Leads, Operational Manager, Matrons and the Clinical Director to ensure sound operational management of all areas with robust systems that are continuously improved.
- Lead the delivery of operational performance of specialities within the speciality and acute medicine directorate to achieve delivery of national and local targets, the development and delivery of improvement plans and reengineering of roles/models of care.
- In liaison with the General Manager and the directorate Financial Business Partner agree and deliver against financial and activity profiles for relevant specialities, identify risks and implement and review risk reduction strategies.
- Responsible for departmental budget and lead Implementation and review robust systems and processes so that speciality budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
- Responsible as line manager for HR function and implement HR and governance strategies and policies within relevant specialities in order to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
- Form links with the Bed Management team to ensure effective use of available resources for the directorate.
- Uses analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.
- The post holder will work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.
- Responsible for the improvement and delivery of targets by ensuring effective and efficient operation of the specialities within the acute and specialist medicine directorate.
- Plan and organise a broad range of complex activities including the formulation of plans.
- Collaborate with the General Manager in managing staff within the directorate, including regularly reviewing establishments and skill mix in collaboration with clinical leads, Matrons and the Clinical Director to ensure organisational efficiency and clinical excellence.
- Implement and review robust arrangements within relevant specialities to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
- Responsible for data entry, text processing and storage of data onto data bases.
- Take part in the daily surgical escalation manager of the day rota.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Essential
- Degree or equivalent level of ability gained through substantial NHS experience in a management setting
- Evidence of continued professional development
- Information analysis, business planning in a multi-disciplinary setting
- Experience of dealing with staff management issues
- Awareness of current NHS issues
- Sound leadership abilities
Desirable
- Evidence of service delivery within a healthcare setting
- Experience of Project management
- Track record in managing and delivering change programs
Qualification(s) and Professional Training
Essential
- Educated to degree level or equivalent experience
- Specialist knowledge across a range of work procedures
- Postgraduate Qualification or equivalent
Other
Essential
- Please see Person Specification
Desirable
- Please see Person Specification
Skills and Abilities
Essential
- Please see Person Specification
Desirable
- Please see Person Specification
Personal Qualities
Essential
- Please see Person Specification
Desirable
- Please see Person Specification
Person Specification
Experience and Knowledge
Essential
- Degree or equivalent level of ability gained through substantial NHS experience in a management setting
- Evidence of continued professional development
- Information analysis, business planning in a multi-disciplinary setting
- Experience of dealing with staff management issues
- Awareness of current NHS issues
- Sound leadership abilities
Desirable
- Evidence of service delivery within a healthcare setting
- Experience of Project management
- Track record in managing and delivering change programs
Qualification(s) and Professional Training
Essential
- Educated to degree level or equivalent experience
- Specialist knowledge across a range of work procedures
- Postgraduate Qualification or equivalent
Other
Essential
- Please see Person Specification
Desirable
- Please see Person Specification
Skills and Abilities
Essential
- Please see Person Specification
Desirable
- Please see Person Specification
Personal Qualities
Essential
- Please see Person Specification
Desirable
- Please see Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
