Job summary
Radiology Bookings Administrator
37.5 hours Per Week - Permanent
Monday - Friday, 9am - 5pm
Interview Date - TBA
This post may close early due to high numbers of applications so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
Are you looking for a challenging role that delivers real value to the community? If so this may be the role for you. We are a friendly, hard-working team who strive to deliver exceptional results daily. The role is to schedule scan appointments for the Radiology Department for a fast paced modality. The service is constantly developing so flexibility will be required. The role is incredibly varied and you will need to be able to retain large volumes of information in relation to your role and the other modalities and duties within the team. We work as a team and although we have a variety of bands within the team we do all try to support each other in order to ensure that all tasks are completed on time.
About us
Here at George Eliot our vision to'excel at patient care'takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Job description
Job responsibilities
- To communicate with patients within the department and on the telephone
- Provide patients with information regarding their scans and in particular preparations they need to follow prior to appointment
- Liaise with other members of staff within the department
- Show empathy and tact at all times when dealing with the public
- Attend Mandatory Training sessions as required
- Follow the policies and procedures laid down within the Radiology Department and throughout the Trust
- Suggest improvements that could be made in a particular job role possibly saving time/money for the department
- Accuracy and confidentiality are the most important responsibilities of the job role
- Input and retrieve patient details using the Trust wide PAS system and the RIS
- Interrogate and validate the departmental waiting lists to ensure that robust and accurate data is available to requestors
- Participate in the future upgrades of the radiology information system
- Support service improvement within the radiology department
- Monitor the efficiency of the booking system and suggest improvements
- Comment on policies and procedures
Job description
Job responsibilities
- To communicate with patients within the department and on the telephone
- Provide patients with information regarding their scans and in particular preparations they need to follow prior to appointment
- Liaise with other members of staff within the department
- Show empathy and tact at all times when dealing with the public
- Attend Mandatory Training sessions as required
- Follow the policies and procedures laid down within the Radiology Department and throughout the Trust
- Suggest improvements that could be made in a particular job role possibly saving time/money for the department
- Accuracy and confidentiality are the most important responsibilities of the job role
- Input and retrieve patient details using the Trust wide PAS system and the RIS
- Interrogate and validate the departmental waiting lists to ensure that robust and accurate data is available to requestors
- Participate in the future upgrades of the radiology information system
- Support service improvement within the radiology department
- Monitor the efficiency of the booking system and suggest improvements
- Comment on policies and procedures
Person Specification
Qualifications and Professional Training
Essential
- Good standard of education up to GCSE or O'level (A-C) standard
- NVQ level 3 in Business Administration or equivalent, or demonstrable relevant experience
Desirable
Experience and Knowledge
Essential
- Experience of working with computerized systems
Desirable
- Minimum two years' experience in a supervisory role.
- In depth knowledge and experience of booking all radiological examinations, including patient preparations.
Skills & Abilities
Essential
- Ability to schedule any radiological examinations, taking into account radiologist and radiographer rotas.
- Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required.
Desirable
- In depth knowledge of all clerical tasks and duties.
Personal Qualities
Essential
- To empathise with patients, relatives or carers who may have concerns regarding examinations.
- Ability to support and train other staff members.
- Able to work as part of a team
- Able to work using own initiative
- Positive and flexible approach to work
- Understand limits of own responsibilities
Other
Essential
- Willing to learn new skills as deemed necessary.
- Flexibility in carrying out other duties.
Person Specification
Qualifications and Professional Training
Essential
- Good standard of education up to GCSE or O'level (A-C) standard
- NVQ level 3 in Business Administration or equivalent, or demonstrable relevant experience
Desirable
Experience and Knowledge
Essential
- Experience of working with computerized systems
Desirable
- Minimum two years' experience in a supervisory role.
- In depth knowledge and experience of booking all radiological examinations, including patient preparations.
Skills & Abilities
Essential
- Ability to schedule any radiological examinations, taking into account radiologist and radiographer rotas.
- Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required.
Desirable
- In depth knowledge of all clerical tasks and duties.
Personal Qualities
Essential
- To empathise with patients, relatives or carers who may have concerns regarding examinations.
- Ability to support and train other staff members.
- Able to work as part of a team
- Able to work using own initiative
- Positive and flexible approach to work
- Understand limits of own responsibilities
Other
Essential
- Willing to learn new skills as deemed necessary.
- Flexibility in carrying out other duties.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
