Voluntary Services Officer

Job responsibilities

Be and advocate for Volunteer Resourcing across the organisation taking part in promoting the team, its purpose and its importance inside and outside the trust.

To work directly with the Voluntary Services Manager and other trust recruiting managers to guide them through the full volunteer recruitment cycle including identifying requirements for volunteering roles and opportunities, specialised training advertising, shortlisting, assessment [if appropriate], pre-placement checks , buddies, induction and first day arrangements.

Work directly with the Voluntary Services Manager to review Volunteering recruitment literature and service fliers; provide role outlines [Activities], availability schedules and templates, recommending and influencing changes as appropriate.

Attend the Weekly Team and Talent Pool meeting, to participate in discussions and reviews, receive and provide critical information relating to Volunteer Recruitment, other volunteering projects and the wider Trust.

To meet regularly with the Voluntary Services Manager to understand resourcing requirements, identify issues, actively proposing solutions.

To review the applicant tracking system dashboard on Better Impact at agreed intervals throughout each week; actively identifying, bottlenecks and progressing applications ready to the next stage. Keeping candidates informed to ensure a positive experience, within agreed timescales

Experience and Knowledge

Essential

• oA minimum of 12 months previous end to end recruitment administration experience preferably in a large, complex organisation.
• oBasic knowledge of GDPR and how it affects recruitment.
• oPrevious experience of being responsible for timely submission of hours and leave allocation on behalf of a Team to ensure service cover
• oWorking to time frames and tight deadlines to ensure the approval and submission of trust documentation for example timesheets.
• oPrevious experience of investigating and resolving complex payroll queries.

Desirable

• oExperience of supervising more junior staff/team leader
• oExperience of using computerised and web based HR information systems, e.g. ESR, DBS, NHS Jobs
• oCompetent user of the full MS Office Suite. Including intermediate use of Excel.

Qualification and Professional Training

Essential

• oEducated to diploma level, ILM 3 or equivalent relevant extensive experience in dealing with a range of HR processes relating to recruitment, employment or /volunteer recruitment and retention.

Other

Essential

• oFlexible and Reliable - requirement to attend occasional career events in an evening or a weekend.
• oSatisfactory Employment Checks
• oDaily VDU use
• oAble to concentrate for long periods of time on complex data and computer systems.

Skills and Abilities

Essential

• oExcellent verbal and written communication skills including the ability to contribute to the written development of policies, standard operating procedures for administration processes, senior reports and correspondences.
• oAbility to analyse situations, identify obstacles, make interpretations and advise on potential solutions
• oAbility to handle multiple priorities and work with speed and accuracy simultaneously with unpredictable interruptions.
• oAbility to work on own initiative and make decisions.
• oTake responsibility for compliance and quality checking of own work.
• oAbility to build and maintain effective working relationships and communicate at all levels in person and in writing.
• oAbility to identify and develop improvements in service delivery.
• oAbility to stay calm and act with tact, sensitivity and diplomacy when faced with emotive situations either face to face or on the telephone.
• oAbility to listen and focus; with attention to detail when dealing with complex matters such as recording confidential meeting notes, references and testimonials.

Personal Qualities

Essential

• oPositive attitude to work and willing to take responsibility for personal development.
• oEffective team player, adaptable and committed.
• oHighly organized.
• oResilient.

Trust Values

Essential

• Effective open communication
• Excellence and safety in all that we do
• Challenge but support
• Expect respect and dignity
• Local healthcare that inspires confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).