Job summary
Integrated Sexual Health Receptionist at Hathaway Centre, Stratford Upon Avon
22.5 Hours Per week - Permanent
£22,383 Per annum
Closing Date: 25th July 2023
Potential Interview Date: TBC
This post may close early due to high numbers of applicationsso you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertiseand enjoy the opportunities to make a difference every day.
Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification. We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the JD/PS - apply anyway or email us to discuss the role further
#JoinTeamEliot
Main duties of the job
Integrated Sexual Health Receptionist
Main duties and Responsibilities
- Welcome patient attending the Integrated Sexual Health Service and register onto the clinical system.
- Take responsibility for making appointments for patients and having to prioritise according to patients' symptoms etc. (triage), rescheduling and cancelling of appointments to the ISHS
- Rostered shifts will require rotation into the central call centre and covering reception duties across all of the ISH clinics, including outreach clinics.
- Typing various correspondence on a daily basis from audio and handwritten e.g. clinic letters, discharge summaries, appointment reminder letter, general office duties for Multi- disciplinary ISHS
- Liaise with patients over the telephone when working in the central ISH call centre or when covering clinic reception and face-to-face dealing with any queries in a sympathetic and efficient manner finding out relevant information from various
- Use the clinical system of the clinic to retrieve and search for patient
- Liaise with secretaries, consultants and their teams at both the ISHS clinics and other hospitals.
- Requisition office stationery required by the ISHS Multi-disciplinary
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate employees who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: Trust nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, discounted gym, extensive in-house course learning directory, buying and selling of annual leave, generous subsidised on-site parking.
Job description
Job responsibilities
- To provide an efficient reception support service to the Integrated Sexual Health Service, undertaking associated clerical duties and maintaining a caring and compassionate environment.
- To be able to work on your own under pressure and take responsibility with regard to patient care in the Integrated Sexual Health Department.
- Reception and documentation of all cases.
- To work with Integrated Sexual Health Service computer system, Lilie and other appropriate systems in accordance with Date Protection Act.
- To deal with aggressive and abusive patients as necessary.
- To show compassion towards upset patients and directing them to appropriate private area, informing nursing staff of their arrival.
- To inform the nursing staff of any relevant urgent cases, eg. Vulnerable patients.
- Deal with enquiries, both by telephone and in person, taking appropriate action and ensuring that confidentiality or personal health data is maintained.
- Be available to assist with patients who are unwell in the waiting area, eg providing vomit bowls etc and be available with regard to cleaning the appropriate soiled area
- To be on hand to sort out any difficulties encountered with the printer.
- To participate in appropriate meetings
- Ensure that confidentiality of personal health data is maintained
- Support the departmental team in meeting patients needs.
Job description
Job responsibilities
- To provide an efficient reception support service to the Integrated Sexual Health Service, undertaking associated clerical duties and maintaining a caring and compassionate environment.
- To be able to work on your own under pressure and take responsibility with regard to patient care in the Integrated Sexual Health Department.
- Reception and documentation of all cases.
- To work with Integrated Sexual Health Service computer system, Lilie and other appropriate systems in accordance with Date Protection Act.
- To deal with aggressive and abusive patients as necessary.
- To show compassion towards upset patients and directing them to appropriate private area, informing nursing staff of their arrival.
- To inform the nursing staff of any relevant urgent cases, eg. Vulnerable patients.
- Deal with enquiries, both by telephone and in person, taking appropriate action and ensuring that confidentiality or personal health data is maintained.
- Be available to assist with patients who are unwell in the waiting area, eg providing vomit bowls etc and be available with regard to cleaning the appropriate soiled area
- To be on hand to sort out any difficulties encountered with the printer.
- To participate in appropriate meetings
- Ensure that confidentiality of personal health data is maintained
- Support the departmental team in meeting patients needs.
Person Specification
Qualifications and Professional Training
Essential
- Educated to at least GCSE standard (including Math's/English).
- Administration experience from working in an office environment.
- NVQ level two in Administration of Customer Care or equivalent experience.
Desirable
- Typing/word processing to RSA level 11 or equivalent.
Expeirence and Knowledge
Essential
- Experience of working in a busy office or reception.
- Experience of working with the public.
- Experience of working to deadlines
- Experience of dealing with public by telephone and in person
- Experience of working in a team.
Desirable
- Experience of working in a clinical environment.
Skills and Abilities
Essential
- Good organisational skills.
- Excellent verbal and written communication skills - with ability to manage confidential information appropriately.
- Ability to work with people at all levels.
- Ability to work unsupervised in a professional manner.
- Able to use own initiative.
- Accurate keyboard skills.
- Flexible and able to manage a range of tasks competing for attention.
- Ability to maintain confidentiality at all times.
- Accurate data input skills.
- Ability to listen to and record information accurately.
- Use of clinical IT system.
- oAn understanding or knowledge of NHS processes and current issues.
Desirable
- Ability to deal with sensitive and stressful situations in a professional and sympathetic manner.
Trust Values
Essential
- Effective open comminication
- Excellence and safety in all that we do
- Challange but support
- Expect respect and Dignity
- Local healthcare that inspires confidence
Person Specification
Qualifications and Professional Training
Essential
- Educated to at least GCSE standard (including Math's/English).
- Administration experience from working in an office environment.
- NVQ level two in Administration of Customer Care or equivalent experience.
Desirable
- Typing/word processing to RSA level 11 or equivalent.
Expeirence and Knowledge
Essential
- Experience of working in a busy office or reception.
- Experience of working with the public.
- Experience of working to deadlines
- Experience of dealing with public by telephone and in person
- Experience of working in a team.
Desirable
- Experience of working in a clinical environment.
Skills and Abilities
Essential
- Good organisational skills.
- Excellent verbal and written communication skills - with ability to manage confidential information appropriately.
- Ability to work with people at all levels.
- Ability to work unsupervised in a professional manner.
- Able to use own initiative.
- Accurate keyboard skills.
- Flexible and able to manage a range of tasks competing for attention.
- Ability to maintain confidentiality at all times.
- Accurate data input skills.
- Ability to listen to and record information accurately.
- Use of clinical IT system.
- oAn understanding or knowledge of NHS processes and current issues.
Desirable
- Ability to deal with sensitive and stressful situations in a professional and sympathetic manner.
Trust Values
Essential
- Effective open comminication
- Excellence and safety in all that we do
- Challange but support
- Expect respect and Dignity
- Local healthcare that inspires confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
