Call Handler - Community Referral Hub (INTERNAL)
The closing date is 12 April 2026
Job summary
***INTERNAL APPLICANTS ONLY***
We have an exciting opportunity that has arisen in our Community Referral Hub (CRH), we are looking for an enthusiastic team player to become a call handler in our hub. CRH supports the delivery of care to people in their own homes who need urgent community services to align with Hospital Admission Avoidance.
The successful candidate will take calls from HCP'S, Paramedics, GP's, District nurses, Carers and members of the public and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-20:00 and a variety of shifts can be offered to suit candidates and provide flexible working.
Full training will be given for the right candidates - we believe in recruiting based on our values at Wye Valley NHS Trust.
Main duties of the job
The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communicate with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service by processing onwards referrals to various community or council services.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Details
Date posted
27 March 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year pa pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
229-IC-7851152
Job locations
Nelson House
Whitecross Road
Herefordshire
HR4 0DG
Employer details
Employer name
Wye Valley NHS Trust
Address
Nelson House
Whitecross Road
Herefordshire
HR4 0DG
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
