Job summary
We are looking for an experienced Business Change Analyst to lead on digital transformation projects within the Trust. This key role will support the Electronic Patient Record (EPR) procurement exercise and the Digital First Programme, ensuring that new systems and processes deliver measurable improvements in patient care and operational efficiency.
This is an exciting opportunity to play a leading role in shaping the Trust's digital future and improving services for patients and staff.
Main duties of the job
As the lead analyst, you will:
- Drive business change activities for EPR procurement and Digital First initiatives.
- Engage stakeholders at all levels, using negotiation and facilitation skills to overcome resistance and embed new ways of working.
- Analyse, document, and redesign business processes to ensure efficiency, usability, and compliance.
- Develop and maintain standard operating procedures and change management plans.
- Provide leadership and mentoring to other Business Change Analysts within the programme team.
- Collaborate with clinical and non-clinical teams to ensure system configuration supports accurate, timely information for patient care.
About You:
- Educated to Master's level in IM&T or equivalent experience.
- Strong knowledge of change management, business process redesign, and project management frameworks.
- Excellent communication, analytical, and stakeholder engagement skills.
- Ability to manage multiple priorities and deliver results within challenging timescales.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Job description
Job responsibilities
The IM&T Business Change Analyst will lead on business change activities for the Trustwide Electronic Patient Record (EPR) procurement and Digital First Programme.
Responsibilities include analysing and redesigning processes, engaging stakeholders to embed new ways of working, developing standard operating procedures, and ensuring systems deliver measurable improvements in patient care and efficiency. The role also involves mentoring other analysts, supporting training, and providing expert advice across multiple workstreams.
Please refer to job description for full details.
Job description
Job responsibilities
The IM&T Business Change Analyst will lead on business change activities for the Trustwide Electronic Patient Record (EPR) procurement and Digital First Programme.
Responsibilities include analysing and redesigning processes, engaging stakeholders to embed new ways of working, developing standard operating procedures, and ensuring systems deliver measurable improvements in patient care and efficiency. The role also involves mentoring other analysts, supporting training, and providing expert advice across multiple workstreams.
Please refer to job description for full details.
Person Specification
Education & Qualifications
Essential
- Masters level qualification in an IM&T discipline or similar or equivalent experience
- Experience of working within an IM&T Clinical Programme or change environment
- Change management qualification or equivalent experience
Desirable
- Project Management qualification e.g. PRINCE2 Foundation and/or Practitioner
Skills, Knowledge & Abilities
Essential
- Knowledge and practical experience of change management and business re-design
- Knowledge of project planning, implementation and management and experience of working within a formal project management framework e.g. PRINCE2
- Business Process mapping and workflow diagram techniques and applications
- Customer Relationships and delivery of service improvements
- A subject matter expert for the area of responsibility
Desirable
- Understanding of NHS Policies and Strategies, including Data Protection & IG Toolkit requirements
Experience
Essential
- Experience of working in a change environment with multiple stakeholders and securing their engagement to deliver change
- Experience in working within a project management environment delivering business process/change initiatives across an organisation
- Experience of managing multiple priorities and meeting deadlines
- Experience of writing reports and business/process change related documents for a wide range of audiences
Desirable
- Experience of supervising and mentoring IM&T staff, in particular business change analyst(s)
Personal Attributes
Essential
- Self-motivated and organised with excellent attention to detail
- Pro-active and delivers to timescales
- Flexible in workload duties/dealing with tasks/hours and ability to support multiple projects/conflicting demands
- Communication Skills:
- Analytical & Judgement Skills:
- Planning & Organising Skills:
- Physical Skills:
- Willingness to use technology to improve standards of care and support to our patients
- A team player able to contribute to wider issues of the NHS
- Commitment to improving services for staff and patients
Other Factors
Essential
- Ability to fulfil the travel requirements of post
Person Specification
Education & Qualifications
Essential
- Masters level qualification in an IM&T discipline or similar or equivalent experience
- Experience of working within an IM&T Clinical Programme or change environment
- Change management qualification or equivalent experience
Desirable
- Project Management qualification e.g. PRINCE2 Foundation and/or Practitioner
Skills, Knowledge & Abilities
Essential
- Knowledge and practical experience of change management and business re-design
- Knowledge of project planning, implementation and management and experience of working within a formal project management framework e.g. PRINCE2
- Business Process mapping and workflow diagram techniques and applications
- Customer Relationships and delivery of service improvements
- A subject matter expert for the area of responsibility
Desirable
- Understanding of NHS Policies and Strategies, including Data Protection & IG Toolkit requirements
Experience
Essential
- Experience of working in a change environment with multiple stakeholders and securing their engagement to deliver change
- Experience in working within a project management environment delivering business process/change initiatives across an organisation
- Experience of managing multiple priorities and meeting deadlines
- Experience of writing reports and business/process change related documents for a wide range of audiences
Desirable
- Experience of supervising and mentoring IM&T staff, in particular business change analyst(s)
Personal Attributes
Essential
- Self-motivated and organised with excellent attention to detail
- Pro-active and delivers to timescales
- Flexible in workload duties/dealing with tasks/hours and ability to support multiple projects/conflicting demands
- Communication Skills:
- Analytical & Judgement Skills:
- Planning & Organising Skills:
- Physical Skills:
- Willingness to use technology to improve standards of care and support to our patients
- A team player able to contribute to wider issues of the NHS
- Commitment to improving services for staff and patients
Other Factors
Essential
- Ability to fulfil the travel requirements of post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
