Therapy Services Administrator/Receptionist (INTERNAL)
The closing date is 18 November 2025
Job summary
***INTERNAL APPLICANTS ONLY***
The successful applicant will provide a customer focused service for all patients and visitors attending or passing through the Therapy Services Department.
You will provide efficient and effective administrative support to the Therapy Services teams including dealing with phone queries, inputting clinical data on to patient systems and support of typing of clinical letters.
22.5HRS P/W
Main duties of the job
Booking of outpatient appointments.
Manage clinic cancellations and re-bookings.
Answer telephone enquiries.
Greet patients and visitors to the department.
Courteous and helpful at all times.
Maintain organised file management.
Help maintain archiving of notes.
Perform general administrative tasks.
Prioritise own workload with support from team lead.
Help manage turnround payroll system.
Order and receipt goods on hospital electronic system
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Details
Date posted
04 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
229-IC-7515933-A
Job locations
Hereford Hospital
Hereford
HR1 2ER
Employer details
Employer name
Wye Valley NHS Trust
Address
Hereford Hospital
Hereford
HR1 2ER
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
