Operational Support Officer (INTERNAL)

Job summary

***INTERNAL APPLICANTS ONLY***

We have an exciting opportunity for an Operational Support Officer to join the Outpatients - Patient Access - Directorate - focusing primarily on Outpatients and Referral Management Centre

You will need to be highly motivated with a high level of professionalism, excellent communication skills and the ability to work in a team. You will need to be adaptable and flexible to meet the demands of the services.

This role includes contributing to the ongoing development and implementation of administrative processes, supporting training programmes, and offering system expertise and coordination to ensure operational excellence across scheduling, reception, and administrative teams.

Main duties of the job

• Plan and continually adjust staff rotas across multiple departments to respond to changing service demands, staff absences and operational priorities. This includes relocating tasks and coordinating cross cover arrangements to maintain service continuity.
• Provide day to day supervision and support to administrative, scheduling and reception staff, including performance monitoring and first line management duties.
• To act as a super user and provide training support for all electronic systems used in Outpatients.
• Plan and manage the operational delivery of outpatient clinics, including coordinating scheduling, reception and administrative support. Adjust plans in response to clinical cancellations, urgent bookings or staffing changes to ensure smooth service delivery.
• To provide front-line support, including covering reception and general office functions when required.
• To support the delivery of training on systems and processes, including induction and refresher sessions.
• Work flexibly across Patient Access Services, adapting to operational priorities and supporting cross cover arrangements.
• Draft and disseminate written communication including SOPs, service updates and training materials.
• Support the implementation of Trust policies and procedures within the team, ensuring staff awareness and compliance.
• Assist with HR processes such as monitoring attendance, reporting sickness absence and supporting return to work conversations.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Employer details

Employer name

Wye Valley NHS Trust

Address

Outpatients / Monkmoor Court

Hereford

HR1 2BJ

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Wye Valley NHS Trust

Address

Outpatients / Monkmoor Court

Hereford

HR1 2BJ

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

---