Wye Valley NHS Trust

Service Support Assistant (INTERNAL)

The closing date is 03 August 2025

Job summary

The post holder works under direct supervision of the clinical site managers on shift. In support of a 24/7 patient flow service undertaking tasks and duties delegated. The main eliminate of the role is to provide specialist cleaning to areas within wye valley trust to minimise the risk of cross contamination.

Main duties of the job

  • Providing 24/7 support to patient flow by maintaining the cleanliness of the environment as and when directed by the clinical site managers
  • Complete all audit and quality standards documentation as required
  • To maintain a safe working environment e.g. clean office, restocking supplies
  • To undertake training as relevant to the role and in line with service development

About us

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

229-MED-7326244

Job locations

Hereford County Hospital

Stonebow Road

Hereford

HR1 2ER


Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification

education and qualifications

Essential

  • secondary education
  • english gcse or equivalent

skills and knowlegde and abilities

Essential

  • IT literate: email
  • able to demonstrate understanding of hygiene standards in a clinical environment
  • ability to follow instructions/ work on own
  • ability to communicate both verbally and in writing to a wide range of people
  • able to communicate routine information that requires fact and persuasive skills, or where there may be barriers to understanding
  • organisational skills

Experience

Essential

  • willing to develop skills and competencies relevant to the role

Desirable

  • working in a hospital environment or similar environment

personal attributes

Essential

  • personal attitude
  • helpful and empathetic manner
  • the ability to assimilate information quickly and work with high patient turnover and a pressurised environment on a daily basis
  • evidence of proactive time management and multitasking to ensure tasks are completed
  • evidence flexible, reliable and responsive to change

other factors

Essential

  • fulfil the health@work requirements of the clinical element of the role
  • fitness to do the job within manual- handling policy
  • concentration required daily e.g ability to deal with occasional exposure to distressing circumstances or emotional events
  • flexibility in changing shifts to meet demand of the service
Person Specification

education and qualifications

Essential

  • secondary education
  • english gcse or equivalent

skills and knowlegde and abilities

Essential

  • IT literate: email
  • able to demonstrate understanding of hygiene standards in a clinical environment
  • ability to follow instructions/ work on own
  • ability to communicate both verbally and in writing to a wide range of people
  • able to communicate routine information that requires fact and persuasive skills, or where there may be barriers to understanding
  • organisational skills

Experience

Essential

  • willing to develop skills and competencies relevant to the role

Desirable

  • working in a hospital environment or similar environment

personal attributes

Essential

  • personal attitude
  • helpful and empathetic manner
  • the ability to assimilate information quickly and work with high patient turnover and a pressurised environment on a daily basis
  • evidence of proactive time management and multitasking to ensure tasks are completed
  • evidence flexible, reliable and responsive to change

other factors

Essential

  • fulfil the health@work requirements of the clinical element of the role
  • fitness to do the job within manual- handling policy
  • concentration required daily e.g ability to deal with occasional exposure to distressing circumstances or emotional events
  • flexibility in changing shifts to meet demand of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County Hospital

Stonebow Road

Hereford

HR1 2ER


Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County Hospital

Stonebow Road

Hereford

HR1 2ER


Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

SSA Supervisor

Katie Richards

katie.richards@wvt.nhs.uk

01432355444

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

229-MED-7326244

Job locations

Hereford County Hospital

Stonebow Road

Hereford

HR1 2ER


Supporting documents

Privacy notice

Wye Valley NHS Trust's privacy notice (opens in a new tab)