Wye Valley NHS Trust

Governance & Risk Co-ordinator (INTERNAL)

The closing date is 20 July 2025

Job summary

The post holder is responsible for the co-ordination of a range of quality governance activities at Divisional level and within individual Directorates and service groups within the Clinical Support Division, to ensure compliance with the governance agenda and the Trusts governance and risk framework. This includes effective complaint management, gathering patient feedback, patient safety, incident reporting, risk management, claims, policy and guideline management, adherence to clinical audit requirement and NICE guidance and meeting the regulatory requirements of external standards and inspection such as those undertaken by the Care Quality Commission.

As governance co-ordinator the post holder will have a key part to play in the implementation of the Division's Quality Governance Agenda, Improvement plan and activities and in developing a proactive, open learning and improvement culture.

The post holder will produce comprehensive Divisional and Directorate governance reports as required, analysing trends and themes from governance data.

Main duties of the job

Contribute to the development and maintenance of a robust Division, Directorate and clinical governance framework.

Lead role in the on-going development and delivery of the Division's patient experience and engagement plans and activities

Works with Division and Directorates to ensure that robust action plans are developed and implemented following the outcome of external & internal visits, i.e. CQC inspection (or mock inspection).

Work with the corporate governance team, Directorates and SI investigators to facilitate the delivery of an effective serious incident (SI) pathway for the Division.

Promote and implement a patient safety culture in all Directorates within the Division, delivering education and training in all aspects of governance as necessary

Monitor and report Divisional performance against Trust and local key performance indicators and standards, providing support to service lines as appropriate to achieve against those indicators

Work with the Divisional Management Team to maintain an effective Divisional risk register, developing an infrastructure to provide assurance that the systems for managing risk are robust and reportable for the Division.

Plan and monitor implementation of the Division and Directorates clinical audit programme to support quality and patient safety improvement and robust governance.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Secondment

Working pattern

Part-time

Reference number

229-CS-7323862

Job locations

County Hospital

Stonebow Road

Hereford

HR1 2BN

Job description

Job responsibilities

For further information on this vacancy please see the attached job description and person specification.

Job description

Job responsibilities

For further information on this vacancy please see the attached job description and person specification.

Person Specification

Education/Qualifications

Essential

Educated to degree level or equivalent experience
Qualification in Quality Improvement, Patient safety, Risk Management or working towards or equivalent experience
Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications

Skills & Knowledge

Essential

Excellent report writing skills up to Board Level
Strong organisational skills able to work effectively under pressure and to identified and work successfully towards deadlines
Comprehensive understanding and knowledge of external assessment or regulation, in the NHS or other public service

Experience

Essential

Demonstrable experience of working within a healthcare governance setting ( NHS or Private healthcare), with knowledge of the following: Governance, complaints, patient experience, risk management, audit, quality standards (including CQC) for a minimum of 12 months
Experience of working in the NHS
Complaints handling and investigation experience

Person Specification

Education/Qualifications

Essential

Educated to degree level or equivalent experience
Qualification in Quality Improvement, Patient safety, Risk Management or working towards or equivalent experience
Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications

Skills & Knowledge

Essential

Excellent report writing skills up to Board Level
Strong organisational skills able to work effectively under pressure and to identified and work successfully towards deadlines
Comprehensive understanding and knowledge of external assessment or regulation, in the NHS or other public service

Experience

Essential

Demonstrable experience of working within a healthcare governance setting ( NHS or Private healthcare), with knowledge of the following: Governance, complaints, patient experience, risk management, audit, quality standards (including CQC) for a minimum of 12 months
Experience of working in the NHS
Complaints handling and investigation experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Wye Valley NHS Trust

Address

County Hospital

Stonebow Road

Hereford

HR1 2BN

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wye Valley NHS Trust

Address

County Hospital

Stonebow Road

Hereford

HR1 2BN

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)