Wye Valley NHS Trust

Respiratory and Sleep Physiology Receptionist / Clerk (INTERNAL)

The closing date is 06 July 2025

Job summary

***INTERNAL APPLICANTS ONLY***

To provide a comprehensive clerical service to the Respiratory and Sleep Physiology team by ensuring clinical letters, results etc. are filed appropriately and within an acceptable time scale into hospital notes and dispatched accordingly.

Booking appointments for the sleep and respiratory Physiology service.

Main duties of the job

Provide a comprehensive clerical service to the Respiratory and Sleep Physiology team, undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, according to the requirements of the service, recording the movement of notes on the Electronic Patient Record System (EPR).
To answer the telephone in a courteous, professional and pleasant manner, ensuring that messages are relayed and actioned in an appropriate and timely fashion.
To deal professionally with enquiries from colleagues and other health care staff.
To ensure effective communication with colleagues and other health care staff.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Date posted

20 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

229-MED-7195788

Job locations

WVT

Stonebow Road

Hereford

HR1 2ER

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Job description

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

Essential

NVQ Level 2 in Administration or relevant experience
High standard of written and spoken English (GCSE A-C Pass or equivalent)

Desirable

Word processing / typing qualification or equivalent experience

Skills, Knowledge & Abilities

Essential

Effective verbal and written communication skills.
Ability to work on own initiative and work without direct supervision
Ability to deal with several projects at the same time
Ability to use a range of IT systems and Microsoft Packages
Willingness to learn and develop new skills

Experience

Essential

Previous reception/clerical experience including filing, data retrieval and photocopying.
Good interpersonal skills at all levels
Experience of working in a team environment

Person Specification

Education & Qualifications

Essential

NVQ Level 2 in Administration or relevant experience
High standard of written and spoken English (GCSE A-C Pass or equivalent)

Desirable

Word processing / typing qualification or equivalent experience

Skills, Knowledge & Abilities

Essential

Effective verbal and written communication skills.
Ability to work on own initiative and work without direct supervision
Ability to deal with several projects at the same time
Ability to use a range of IT systems and Microsoft Packages
Willingness to learn and develop new skills

Experience

Essential

Previous reception/clerical experience including filing, data retrieval and photocopying.
Good interpersonal skills at all levels
Experience of working in a team environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

WVT

Stonebow Road

Hereford

HR1 2ER

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wye Valley NHS Trust

Address

WVT

Stonebow Road

Hereford

HR1 2ER

Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)