Job summary
***INTERNAL APPLICANTS ONLY***
An opportunity has arisen for a motivated individual to work as part of the Integrated Care Division as Deputy General Manager (DGM) . This role would suit an enthusiastic and forward thinking person looking for that next step in operational management
The role of DGM, as well as providing a senior point of contact to Admin and Clerical staff, works closely with clinical and nursing leads to ensure a high standard of patient care is delivered, in line with the Trust policy and standard operating procedures. This is a busy, demanding and challenging role. In return this post offers significant development opportunities, including both professional and leadership development, together with an opportunity to work across a variety of community based services, equipping you with a broad knowledge and understanding of the acute and community services including working collaboratively with system partners.
You will supported every step of the way and have friendly, supportive and caring colleagues to work alongside.
Main duties of the job
The successful applicant will have previous experience of leading a team, managing change and resolving complex problems. They should be resilient, organised, work well under pressure and have exceptional communication skills.
They will work closely with the Associate General Manager to ensure the Trust's Access Policy is adhered to and that all relevant Trust Key Performance Indicators (KPIs) are met. They will bring knowledge of demand and capacity planning and in this role and have the ability to use data in order to drive decision making.
They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues by providing direct supervision to the Administrative Teams. Excellent leadership skills and the need to demonstrate your ability to remain positive in challenging times are essential.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Job description
Job responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Job description
Job responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Person Specification
Education & Qualifications
Essential
- Extensive, in depth NHS experience in integrated community services
- Proven experience in a Support Manager role (band 6) or equivalent
- Educated to degree level or equivalent qualification/equivalent level of experience
Skills, Knowledge & Abilities
Essential
- Knowledge of HR Policies and Procedures in NHS
- Clear understanding of the NHS forward view
- Ability to understand and deal with complex issues, problem solve and propose solutions
- Operational/Organisational skills and ability to prioritise work under pressure
- Experience of project management methodology and its application
- Ability to analyse, create and present highly complex information and to develop practical and workable solutions.
- Ability to plan and think tactically and creatively and to prioritise work programmes in the face of competing demands
- Ability to manage and deliver to deadlines and within resources
- A good understanding of the changing NHS environment
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- IT literate with ability to use all Microsoft Office applications
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;
Experience
Essential
- Experience of service re-design, workforce planning, change and demand management.
- Understanding and experience of NHS Performance Managements Systems
- Experience of financial management and budgetary control.
- Evidence of success in the management of multi-disciplinary environment
- Demonstrable success in delivering change and performance with and through your teams, by engaging them in development and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
Personal Attributes
Essential
- Good team member with proven ability to lead, motivate, inspire and encourage collaborative working to improve service and team performance.
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Demonstrable inter-personal and communications skills, with a track record in writing complex business cases and policies;
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Person Specification
Education & Qualifications
Essential
- Extensive, in depth NHS experience in integrated community services
- Proven experience in a Support Manager role (band 6) or equivalent
- Educated to degree level or equivalent qualification/equivalent level of experience
Skills, Knowledge & Abilities
Essential
- Knowledge of HR Policies and Procedures in NHS
- Clear understanding of the NHS forward view
- Ability to understand and deal with complex issues, problem solve and propose solutions
- Operational/Organisational skills and ability to prioritise work under pressure
- Experience of project management methodology and its application
- Ability to analyse, create and present highly complex information and to develop practical and workable solutions.
- Ability to plan and think tactically and creatively and to prioritise work programmes in the face of competing demands
- Ability to manage and deliver to deadlines and within resources
- A good understanding of the changing NHS environment
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- IT literate with ability to use all Microsoft Office applications
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;
Experience
Essential
- Experience of service re-design, workforce planning, change and demand management.
- Understanding and experience of NHS Performance Managements Systems
- Experience of financial management and budgetary control.
- Evidence of success in the management of multi-disciplinary environment
- Demonstrable success in delivering change and performance with and through your teams, by engaging them in development and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
Personal Attributes
Essential
- Good team member with proven ability to lead, motivate, inspire and encourage collaborative working to improve service and team performance.
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Demonstrable inter-personal and communications skills, with a track record in writing complex business cases and policies;
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
