Receptionist/Clerk - Community Paediatrics
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Job summary
An exciting opportunity has arisen for within our Reception team, in Community Paediatrics based at the Child Development Centre, Ross Road.
The post holder will need to be computer literate, have excellent communication skills to show diplomacy, empathy and understanding both face to face and on the telephone.
You will need to have good organisational skills and the ability to work effectively as part of a Team.
If you are interested in this vacancy, we would love to hear from you!
Main duties of the job
- Providing a comprehensive clerical and reception service undertaking a variety of correspondence, photocopying and filing.
- Greeting patients in a professional manner upon arrival, provide the relevant information to them and direct them to the appropriate waiting area and notify patients of extended waiting times if delays occur.
- Answering the telephone in a courteous, professional and pleasant manner at all times, ensuring that messages are relayed and actioned in an appropriate and timely fashion.
- To admit, arrive, discharge, book appointments and amend demographic patient details as necessary.
- To electronically book, retrieve and track patient case notes when necessary and record the movement of notes on Maxims.
- Ensure that notes are complete and that correspondence and investigation results are filed correctly before the notes are returned to Central File.
- To be flexible in your approach to meet the needs of the service and to ensure the Reception area is covered between 8:30 am - 5:00 pm e.g. in times of sickness or annual leave within the team
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
Worcestershire is our neighbouring county. The post holder will be required to travel between sites.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Details
Date posted
27 October 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year pa pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
229-SUR-5764504
Job locations
Children's Development Centre
Ross Road
Hereford
HR1 7RL
Employer details
Employer name
Wye Valley NHS Trust
Address
Children's Development Centre
Ross Road
Hereford
HR1 7RL
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
