Job summary
Provides comprehensive clerical and administrative support to the department, assisting in the smooth running of daily operations and ensuring tasks are completed efficiently and accurately.
Responds effectively to general enquiries from patients and staff, primarily via telephone, offering clear guidance, directing callers appropriately, and ensuring that information is communicated in a courteous and professional manner.
Undertakes a wide range of administrative duties, such as preparing documentation, maintaining records, updating systems, managing correspondence, and supporting routine departmental processes as required.
Demonstrates strong communication skills and the ability to multitask, maintaining accuracy and attention to detail while prioritising a varied workload in a fast-paced environment.
Delivers a high-quality, patient-focused administrative service, ensuring that accurate information is provided promptly and that interactions contribute positively to the overall patient and staff experience.
Main duties of the job
To provide admin support to the Podiatry department.
This will involve taking calls from patients and clinical staff, assessing their requirements and finding solutions. Admin staff will take on several key tasks that will need to be performed in a timely and accurate manner.
Full training and support will be provided for this role.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
Responds professionally and effectively to telephone enquiries, ensuring that all queries are handled promptly. This includes verifying information with clerical teams and patients to maintain accuracy and service quality.
Communicates clearly and appropriately, both verbally and in writing, when sharing routine information with patients, colleagues, and wider staff groups. Ensures that all communication is delivered in a courteous, accurate, and timely manner.
Makes informed, straightforward judgements based on available facts, information, and situational needs. Some decisions require interpretation or analysis, applying sound reasoning within defined procedures.
Plans, organises, and prioritises own workload to meet service demands. Provides administrative support by arranging meetings, preparing documentation, and coordinating schedules for other staff as required.
Engages with patients on nonclinical matters, such as appointment scheduling, directions to services, and explanations of local administrative processes. Ensures all patient interactions are professional and supportive.
Adheres to all Trust-wide and local departmental policies and procedures, ensuring consistent application of standards, governance, and best practice.
Supports the induction and development of new or less experienced colleagues, demonstrating routine administrative tasks and sharing knowledge to promote effective team performance
Participates in surveys, audits, and datacollection activities relevant to the role. This may include completing staff surveys, contributing to basic audit proformas, or supporting serviceimprovement initiatives.
Inputs, stores, retrieves, and reports information across relevant systems, ensuring accuracy and compliance with dataquality requirements. Collates and presents noncomplex datasets when required.
Manages routine administrative processes efficiently, ensuring workflows are completed to required standards and within expected timeframes.
Liaises effectively with management, clinical, and nonclinical colleagues across The Royal Wolverhampton NHS Trust, as well as with external healthcare organisations, to support coordinated service delivery and smooth operational communication.
Job description
Job responsibilities
Responds professionally and effectively to telephone enquiries, ensuring that all queries are handled promptly. This includes verifying information with clerical teams and patients to maintain accuracy and service quality.
Communicates clearly and appropriately, both verbally and in writing, when sharing routine information with patients, colleagues, and wider staff groups. Ensures that all communication is delivered in a courteous, accurate, and timely manner.
Makes informed, straightforward judgements based on available facts, information, and situational needs. Some decisions require interpretation or analysis, applying sound reasoning within defined procedures.
Plans, organises, and prioritises own workload to meet service demands. Provides administrative support by arranging meetings, preparing documentation, and coordinating schedules for other staff as required.
Engages with patients on nonclinical matters, such as appointment scheduling, directions to services, and explanations of local administrative processes. Ensures all patient interactions are professional and supportive.
Adheres to all Trust-wide and local departmental policies and procedures, ensuring consistent application of standards, governance, and best practice.
Supports the induction and development of new or less experienced colleagues, demonstrating routine administrative tasks and sharing knowledge to promote effective team performance
Participates in surveys, audits, and datacollection activities relevant to the role. This may include completing staff surveys, contributing to basic audit proformas, or supporting serviceimprovement initiatives.
Inputs, stores, retrieves, and reports information across relevant systems, ensuring accuracy and compliance with dataquality requirements. Collates and presents noncomplex datasets when required.
Manages routine administrative processes efficiently, ensuring workflows are completed to required standards and within expected timeframes.
Liaises effectively with management, clinical, and nonclinical colleagues across The Royal Wolverhampton NHS Trust, as well as with external healthcare organisations, to support coordinated service delivery and smooth operational communication.
Person Specification
Qualifications
Essential
Desirable
- Previous Office or Admin experience
- Previous experience of call handling in office setting
Person Specification
Qualifications
Essential
Desirable
- Previous Office or Admin experience
- Previous experience of call handling in office setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
