Volunteer Co-Ordinator

Job description

Job responsibilities

1. To communicate often complex administrative information to staff from other departments,and external contacts2. To communicate complex, sensitive, contentious information with a range of stakeholders,where persuasion or negotiation is required3. To develop and implement plans/ work streams and to manage and organise activities4. To communicate with patients, but on non-clinical matters (i.e. signposting for advice andinformation).5. To work with the Head of Patient Voice, key stakeholders, and volunteers toco-design and co-develop volunteer programmes which complement services andenhance patient experiences, Suggesting and implementing improvements where identified6. To recruit, train, support and place Trust volunteers in accordance with Trust policies andprocedures. This will include placements with hospital and community settings.7. To assess, review and implement current processes and polices for volunteers to ensurethat they are attractive and accessible for volunteers. Readily propose changes to otherworking practices as required.8. To plan volunteer activities for volunteers and provide supervision. To assess volunteer needs andresolve problems when required.9. To liaise with key stakeholders including schools, colleges, voluntary sector and trainingorganisations to promote volunteer participation.10. To build relationships with Trust colleagues in wards and department being the first point ofcontact, ensuring any issues may be resolved quickly.11. To use software to record and audit volunteer activity12. To carry out regular audits on volunteering support provided and to report regularly withrecommendations on how to embed recruitment of volunteers into the day to day running ofthe Patient Experience team13. To promote the programme widely and across digital platforms, and to organise celebrationand reward events14. To provide presentations within the Trust and amongst stakeholders about the programmes15. To lead and supervise junior administration staff16. To take an active role in network of NHS Trusts involved in volunteering initiatives, sharinggood practice17. To lead on engagement and communication with Trust volunteers18. To pay particular attention to inclusion of volunteers and ensure accessibility of programmesto all19. To lead on the Trust specific young volunteers programme and how this may link in withtraining and career opportunities for young people20. To attend events around Trust volunteering, and facilitate key events in the calendar year such as Volunteers Week

Person Specification

Qualifications

Essential

• Degree or relevant experience in NHS or public sector
• Good standard of general education

Experience/Skills

Essential

• Experience gained within NHS, other public sector or voluntary sector
• Experience of working with volunteers
• Experience of leading or supervising others
• Excellent administration skills including competent use of Microsoft Office packages

Communications Skills

Essential

• Excellent oral and written skills, ability to engage with members of our local community, key stakeholders and staff at all levels
• Presentation skills and confidence with using digital communications including social media

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)