The Royal Wolverhampton NHS Trust

Volunteer Co-Ordinator

The closing date is 13 April 2026

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Job summary

To act as a Trust representative for voluntary services, to design volunteer programmes working with staff and to recruit, train and support volunteers. Voluntary Services at The Royal Wolverhampton and Walsall Healthcare NHS Trust's are a combined services, with this role operating across the group arrangement. Travel to all sites will be a requirement of this role.

Main duties of the job

  • The Postholder will support delivery Trust programmes around volunteering which aim to enhance service delivery and patient experiences
  • The Postholder will sit within the Patient Experience team and volunteering section of the department
  • The post holder will be accountable for their own actions and manage their own workload

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

225-CORP-7846579

Job locations

New Cross Hospital

Wolverhampton

WV10 0QP


Job description

Job responsibilities

1. To communicate often complex administrative information to staff from other departments,and external contacts2. To communicate complex, sensitive, contentious information with a range of stakeholders,where persuasion or negotiation is required3. To develop and implement plans/ work streams and to manage and organise activities4. To communicate with patients, but on non-clinical matters (i.e. signposting for advice andinformation).5. To work with the Head of Patient Voice, key stakeholders, and volunteers toco-design and co-develop volunteer programmes which complement services andenhance patient experiences, Suggesting and implementing improvements where identified6. To recruit, train, support and place Trust volunteers in accordance with Trust policies andprocedures. This will include placements with hospital and community settings.7. To assess, review and implement current processes and polices for volunteers to ensurethat they are attractive and accessible for volunteers. Readily propose changes to otherworking practices as required.8. To plan volunteer activities for volunteers and provide supervision. To assess volunteer needs andresolve problems when required.9. To liaise with key stakeholders including schools, colleges, voluntary sector and trainingorganisations to promote volunteer participation.10. To build relationships with Trust colleagues in wards and department being the first point ofcontact, ensuring any issues may be resolved quickly.11. To use software to record and audit volunteer activity12. To carry out regular audits on volunteering support provided and to report regularly withrecommendations on how to embed recruitment of volunteers into the day to day running ofthe Patient Experience team13. To promote the programme widely and across digital platforms, and to organise celebrationand reward events14. To provide presentations within the Trust and amongst stakeholders about the programmes15. To lead and supervise junior administration staff16. To take an active role in network of NHS Trusts involved in volunteering initiatives, sharinggood practice17. To lead on engagement and communication with Trust volunteers18. To pay particular attention to inclusion of volunteers and ensure accessibility of programmesto all19. To lead on the Trust specific young volunteers programme and how this may link in withtraining and career opportunities for young people20. To attend events around Trust volunteering, and facilitate key events in the calendar year such as Volunteers Week

Job description

Job responsibilities

1. To communicate often complex administrative information to staff from other departments,and external contacts2. To communicate complex, sensitive, contentious information with a range of stakeholders,where persuasion or negotiation is required3. To develop and implement plans/ work streams and to manage and organise activities4. To communicate with patients, but on non-clinical matters (i.e. signposting for advice andinformation).5. To work with the Head of Patient Voice, key stakeholders, and volunteers toco-design and co-develop volunteer programmes which complement services andenhance patient experiences, Suggesting and implementing improvements where identified6. To recruit, train, support and place Trust volunteers in accordance with Trust policies andprocedures. This will include placements with hospital and community settings.7. To assess, review and implement current processes and polices for volunteers to ensurethat they are attractive and accessible for volunteers. Readily propose changes to otherworking practices as required.8. To plan volunteer activities for volunteers and provide supervision. To assess volunteer needs andresolve problems when required.9. To liaise with key stakeholders including schools, colleges, voluntary sector and trainingorganisations to promote volunteer participation.10. To build relationships with Trust colleagues in wards and department being the first point ofcontact, ensuring any issues may be resolved quickly.11. To use software to record and audit volunteer activity12. To carry out regular audits on volunteering support provided and to report regularly withrecommendations on how to embed recruitment of volunteers into the day to day running ofthe Patient Experience team13. To promote the programme widely and across digital platforms, and to organise celebrationand reward events14. To provide presentations within the Trust and amongst stakeholders about the programmes15. To lead and supervise junior administration staff16. To take an active role in network of NHS Trusts involved in volunteering initiatives, sharinggood practice17. To lead on engagement and communication with Trust volunteers18. To pay particular attention to inclusion of volunteers and ensure accessibility of programmesto all19. To lead on the Trust specific young volunteers programme and how this may link in withtraining and career opportunities for young people20. To attend events around Trust volunteering, and facilitate key events in the calendar year such as Volunteers Week

Person Specification

Qualifications

Essential

  • Degree or relevant experience in NHS or public sector
  • Good standard of general education

Experience/Skills

Essential

  • Experience gained within NHS, other public sector or voluntary sector
  • Experience of working with volunteers
  • Experience of leading or supervising others
  • Excellent administration skills including competent use of Microsoft Office packages

Communications Skills

Essential

  • Excellent oral and written skills, ability to engage with members of our local community, key stakeholders and staff at all levels
  • Presentation skills and confidence with using digital communications including social media
Person Specification

Qualifications

Essential

  • Degree or relevant experience in NHS or public sector
  • Good standard of general education

Experience/Skills

Essential

  • Experience gained within NHS, other public sector or voluntary sector
  • Experience of working with volunteers
  • Experience of leading or supervising others
  • Excellent administration skills including competent use of Microsoft Office packages

Communications Skills

Essential

  • Excellent oral and written skills, ability to engage with members of our local community, key stakeholders and staff at all levels
  • Presentation skills and confidence with using digital communications including social media

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Patient Voice

Andrew Rice

andrew.rice1@nhs.net

01922656569

Details

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

225-CORP-7846579

Job locations

New Cross Hospital

Wolverhampton

WV10 0QP


Supporting documents

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