Senior Clinical Support Worker

Job summary

An exciting opportunity has arisen for a highly motivated and proactive health care assistant to join the Virtual Ward and Hospital Home Team within the Adult Community Services Group. As a healthcare assistant at the Virtual Ward, you will be expected to work with the wider MDT team and support the day-to-day caseload for admission, review and discharge. Troubleshoot, safety net and make clinical decisions to keep patients safe at home with the support of your clinical leads.

Working within the Virtual Ward you will be confident in using a range of digital tools and platforms. You will have a sound clinical background with experience in acute and community care. At times you will be a lone worker visiting patients within their own homes. You will have the ability to identify and escalate the deterioration of a patient's condition appropriately.

Main duties of the job

As a part of the Virtual Ward team, you will be flexible in your approach to work. Some days you may be out in the community as a lone worker visiting a diverse caseload of patients in their own homes. The next, you may be remotely monitoring patients ensuring they are safe at home and escalating abnormal observations/symptoms in a timely manner. You may also have days supporting the wider teams within adult community services. This is an exciting and challenging role that requires excellent time management skills with the confidence to lean on of your clinical abilities, skills and knowledge.

Passionate about keeping patients at home and out of hospital you will be expected to utilise a wide range of clinical skills. Recording and documenting patient observations accurately with the knowledge and confidence to escalate a change or deterioration of a patient's condition, recording ECG's, bladder scanning and venepuncture are some examples of the skills you will use day-to-day.

You will need to be confident in using a range of technology and digital platforms - including apps and video calling.

You will work as part of a team and the wider MDT, developing long term condition management skills and knowledge. Identifying and proactively onboarding patients on the virtual ward caseload and identifying patients ready for discharge with the support of registered staff.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.