Support Manager

Job summary

The post will be responsible for the line management role of administration teams within their designated specialty teams. The role requires leadership of the whole admin team and has overall responsibility in ensuring patient needs are met by achieving both internal and external NHS objectives.

The post holder will work closely with consultants and the directorate management team to co-ordinate clinical activities, ensuring patients are seen in a timely manner, in line with national targets and also take independent action when necessary.

The post holder will deputies in the absence of Assistant Directorate Manager and ensure the continuity of the service.

Main duties of the job

To provide direct line management to administration teams across Perinatal Services and Gynaecology Directorates.

To be responsible for the day-to-day running of the administration services including ensuring there are robust processes in place to ensure key metrics are maintained e.g. clinic management, cashing-up clinics, RTT, waiting lists and ensure activity is captured to secure contract income.

Awareness of national 18-week referral to treatment (RTT) Policy and local policies to maintain compliance.

To manage workload prioritising as appropriate, ensuring urgent and important tasks are completed within required time scales. To be proactive in the identification of workload issues that affect clinical service provision and with the support of the Assistant Directorate Manager and Directorate Manager, including developing and implementing action plans to resolve the issues.

To work as part of a group with other team leaders across the Trust to look at new ways of streamlining and improving administration teams as well as the introduction of innovative / digital technologies.

Participate in the process of recruitment and selection of new team members short-listing, interview staff e.g. Supervisors, Booking Clerks, Ward Clerks, Receptionists & Medical Secretaries.

To ensure implementation of all relevant Trust policies within the team e.g., Health and safety, patient confidentiality, medical records policy

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.