Job summary
To provide an efficient medical administration support to the Anaesthetic and Peri-Operative Consultants and Nursing Team across the whole range of associated activities maintaining confidentiality at all times.
This includes all administrative procedures and documentation associated with a patient's attendance and/or admission to hospital. To answer telephone calls/enquiries of a sensitive nature.
The post holder will be required to demonstrate a significant level of initiative in organising his/her own work load within clearly defined limits and in taking decisions and action, some of which will be without the immediate advice of Medical Staff.
Main duties of the job
To provide a comprehensive clerical service to the Peri-Operative Team, Consultants and other members of the Trust including the production of accurate typewritten material. To ensure that clerical services are developed in accordance with the changing requirements of the Directorate/Group.
Provide audio-typing and word processing facilities with medical terminology as required for Consultants and other medical staff ensuring that the work is completed at a pace to enable the demands of the post to be met.
Maintaining filing systems - ensuring all correspondence is filed in hospital notes and assuming monitoring responsibilities for investigation results reading all results and identifying those which need to be brought to the attention of the medical staff. To take independent action as necessary ensuring that (for instance) appropriate outpatient arrangements exist.
To be responsible for the security of case notes in the department.
To deal with the registration and documentation of clients.
To process GP and other agency referrals and allocate appointments to clients as required ensuring correct identification of previous histories.
To track, locate and prepare case notes for all clinic attendances ensuring all documents are accurate and complete.
To provide a reception service for clients (greeting patients) and other visitors, ensuring that the service is efficient and welcoming.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
1. To provide a comprehensive clerical service to the Peri-Operative Team, Consultants and other members of the Trust including the production of accurate typewritten material. To ensure that clerical services are developed in accordance with the changing requirements of the Directorate/Group.
2. Provide audio-typing and word processing facilities with medical terminology as required for Consultants and other medical staff ensuring that the work is completed at a pace to enable the demands of the post to be met.
3. Maintaining filing systems ensuring all correspondence is filed in hospital notes and assuming monitoring responsibilities for investigation results reading all results and identifying those which need to be brought to the attention of the medical staff. To take independent action as necessary ensuring that (for instance) appropriate outpatient arrangements exist.
4. To be actively involved in the management of departmental computer systems (such as Careflow and iPM)
5. To receive and process incoming mail bringing this and other relevant matters to the attention of the appropriate person, taking independent action as necessary.
6. To be responsible for the security of case notes in the department.
7. To deal with the registration and documentation of clients.
8. To process GP and other agency referrals and allocate appointments to clients as required ensuring correct identification of previous histories.
9. To track, locate and prepare case notes for all clinic attendances ensuring all documents are accurate and complete.
10. To provide a reception service for clients (greeting patients) and other visitors, ensuring that the service is efficient and welcoming.
11. Carry out all aspects of library services, including retrieval, filing and archiving case notes.
12. To accurately input and update all relevant information systems using keyboard skills as appropriate.
13. To process enquiries/requests for information received from other hospitals, DSS, solicitors and other agencies.
Job description
Job responsibilities
1. To provide a comprehensive clerical service to the Peri-Operative Team, Consultants and other members of the Trust including the production of accurate typewritten material. To ensure that clerical services are developed in accordance with the changing requirements of the Directorate/Group.
2. Provide audio-typing and word processing facilities with medical terminology as required for Consultants and other medical staff ensuring that the work is completed at a pace to enable the demands of the post to be met.
3. Maintaining filing systems ensuring all correspondence is filed in hospital notes and assuming monitoring responsibilities for investigation results reading all results and identifying those which need to be brought to the attention of the medical staff. To take independent action as necessary ensuring that (for instance) appropriate outpatient arrangements exist.
4. To be actively involved in the management of departmental computer systems (such as Careflow and iPM)
5. To receive and process incoming mail bringing this and other relevant matters to the attention of the appropriate person, taking independent action as necessary.
6. To be responsible for the security of case notes in the department.
7. To deal with the registration and documentation of clients.
8. To process GP and other agency referrals and allocate appointments to clients as required ensuring correct identification of previous histories.
9. To track, locate and prepare case notes for all clinic attendances ensuring all documents are accurate and complete.
10. To provide a reception service for clients (greeting patients) and other visitors, ensuring that the service is efficient and welcoming.
11. Carry out all aspects of library services, including retrieval, filing and archiving case notes.
12. To accurately input and update all relevant information systems using keyboard skills as appropriate.
13. To process enquiries/requests for information received from other hospitals, DSS, solicitors and other agencies.
Person Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Person Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
