Job summary
Are you looking for a new challenge or do you have interest to develop new skills? If so, we have an exciting career opportunity for you. The renal transplant team, at the Royal Wolverhampton NHS Trust, provide an out- patient service which includes providing care for transplanted patients, managing the transplant listing and coordinating the live donation service.
Applicants will be required to provide an efficient, courteous and helpful reception service to patients their families and other professionals when they contact the department. We are looking for an enthusiastic, motivated person that has a positive attitude to working within a busy clinical environment. The successful candidate must possess excellent communication, organisational and IT skills and will be expected to undertake clerical duties relating to any aspect of the service.
This is an excellent opportunity to be part of a dynamic renal team, involved in a number of new initiatives.
If you would like further information or would like to come for an informal visit please contact Transplant Lead Nurse Suzie Hampl on 01902 695466.
Main duties of the job
To provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Department.
To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient's journey through the Service, as outlined in the Patient Access Policy.
It is expected that staff will undertake clerical duties relating to any aspect of the service .
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
To provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Department.
To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patients journey through the Service, as outlined in the Patient Access Policy.
It is expected that staff will undertake clerical duties relating to any aspect of the service .
To use a range of IT systems to support the Trust requirements within the Health Record Field
- Respond in a professional and courteous manner when dealing with confidential or sensitive issues.
- To undertake full receptionist duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.
- To accurately in-put, up-date and amend all patient related information on to the Patient Administration System (PAS) ensuring the relevant amendments are transferred to renal e-med system as necessary.
- To register, admit, transfer and discharge patients on PAS system.
- To work within identified guidelines with regards to safeguarding . To ensure safeguarding processes are followed in terms of documentation and reporting.
- To input data from a variety of sources using a range of identified data systems accurately and timely
- To assist in the timely processing of incoming and outgoing mail.
- To undertake filing of notes, results and correspondence following Trust and Departmental policies.
- To convey appropriate information accurately and timely to a range of Professionals and Disciplines as authorized.
- To attend mandatory sessions and undergo training as deemed appropriate by your line manager.
- To participate in the Trusts staff appraisal policy.
- To be familiar with and comply with all Directorate and Trust policies and procedures
- To assist with the training and induction of any new staff to the department
- Photocopy/ scan documents as/when requested. Enquiries should conform at all times to the rules of confidentiality regarding the release of patient information. Policies and procedures should be followed when photocopying/scanning to transmit or copying patient details.
- To liaise with staff in the ordering and receiving of goods to the department
- To book/arrange appointments for services provided within the department/directorate.
- To process telephone referrals, update patients demographic details, giving time and date for appointments, ensuring all patient data is accurate.
- To work as a team to ensure daily coverage within the service, working alongside and assisting the lead administrator.
- To take specimens to the labs, prescriptions to pharmacy etc.
- To arrange all appointments as directed by the nursing/medical staff.
- To assist in ensuring there are adequate stocks of stationary and notify the senior nurse on duty of any deficiencies.
Job description
Job responsibilities
To provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Department.
To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patients journey through the Service, as outlined in the Patient Access Policy.
It is expected that staff will undertake clerical duties relating to any aspect of the service .
To use a range of IT systems to support the Trust requirements within the Health Record Field
- Respond in a professional and courteous manner when dealing with confidential or sensitive issues.
- To undertake full receptionist duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.
- To accurately in-put, up-date and amend all patient related information on to the Patient Administration System (PAS) ensuring the relevant amendments are transferred to renal e-med system as necessary.
- To register, admit, transfer and discharge patients on PAS system.
- To work within identified guidelines with regards to safeguarding . To ensure safeguarding processes are followed in terms of documentation and reporting.
- To input data from a variety of sources using a range of identified data systems accurately and timely
- To assist in the timely processing of incoming and outgoing mail.
- To undertake filing of notes, results and correspondence following Trust and Departmental policies.
- To convey appropriate information accurately and timely to a range of Professionals and Disciplines as authorized.
- To attend mandatory sessions and undergo training as deemed appropriate by your line manager.
- To participate in the Trusts staff appraisal policy.
- To be familiar with and comply with all Directorate and Trust policies and procedures
- To assist with the training and induction of any new staff to the department
- Photocopy/ scan documents as/when requested. Enquiries should conform at all times to the rules of confidentiality regarding the release of patient information. Policies and procedures should be followed when photocopying/scanning to transmit or copying patient details.
- To liaise with staff in the ordering and receiving of goods to the department
- To book/arrange appointments for services provided within the department/directorate.
- To process telephone referrals, update patients demographic details, giving time and date for appointments, ensuring all patient data is accurate.
- To work as a team to ensure daily coverage within the service, working alongside and assisting the lead administrator.
- To take specimens to the labs, prescriptions to pharmacy etc.
- To arrange all appointments as directed by the nursing/medical staff.
- To assist in ensuring there are adequate stocks of stationary and notify the senior nurse on duty of any deficiencies.
Person Specification
Qualifications
Essential
- 4 GCSE or equivalent, one must be English.
- Keyboard skills
- Clerical experience
Desirable
- Working in a healthcare setting
Person Specification
Qualifications
Essential
- 4 GCSE or equivalent, one must be English.
- Keyboard skills
- Clerical experience
Desirable
- Working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
