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The Royal Wolverhampton NHS Trust

Receptionist/ Ward Clerk

The closing date is 01 October 2025

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Job summary

We are looking to appoint a Receptionist / Ward Clerk within Cannock Eye Centre.

The posts will undertake various clerical / reception and appointment duties in connection with the administration processes . You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.

Main duties of the job

This will include clinic preparation, appointments, updating PAS demographics for all ward transactions (admitting / discharging etc.) , appointment booking, scanning etc. It is expected that staff will be able to demonstrate a reasonable level of initiative in organizing their workloads and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

225-DIV1-7372391

Job locations

Cannock Chase Hospital

Brunswick Road

Cannock

WS11 5XY


Job description

Job responsibilities

To use a range of IT systems to support the Trust requirements within the Health Record field

Respond in a professional and courteous manner when dealing with confidential or sensitive issues.

To undertake full receptionist/ward clerk duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.

To be responsible for the security of case notes within the Departments to accurately in-put, up-date and amend all patient related information on to the Patient Administration System (PAS) ensuring that relevant amendments are transferred to patients notes as necessary.

To Register, Admit, Transfer, and Discharge patients on (PAS) Patient Administration System.

To make appointments on PAS

To work within identified guidelines with regards to safeguarding. To ensure safeguarding processes are followed in terms of documentation and reporting.

To input data from a variety of sources using a range of identified data systems accurately and timely.

To undertake filing of notes, results and correspondence following Trust and Departmental policies.

To scan skinny files onto IT systems used

To track case notes in and out of your areas of work as per trust policy

To convey appropriate information accurately and timely to a range of Professionals and Disciplines as authorised.

To ensure notifications processed as per departmental policy in a timely and accurate manner.

To attend mandatory sessions and undergo training as deemed appropriate by your line Manager.

To participate in the Trusts staff appraisal policy

To be familiar with and comply with all Directorate and Trust policies and procedures.

To undertake any tasks relevant to the work of a Ward Clerk/Receptionist this may develop as a special requirement of the Directorate/Department.

To assist with the training and induction of newly recruited staff within the department.

Job description

Job responsibilities

To use a range of IT systems to support the Trust requirements within the Health Record field

Respond in a professional and courteous manner when dealing with confidential or sensitive issues.

To undertake full receptionist/ward clerk duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.

To be responsible for the security of case notes within the Departments to accurately in-put, up-date and amend all patient related information on to the Patient Administration System (PAS) ensuring that relevant amendments are transferred to patients notes as necessary.

To Register, Admit, Transfer, and Discharge patients on (PAS) Patient Administration System.

To make appointments on PAS

To work within identified guidelines with regards to safeguarding. To ensure safeguarding processes are followed in terms of documentation and reporting.

To input data from a variety of sources using a range of identified data systems accurately and timely.

To undertake filing of notes, results and correspondence following Trust and Departmental policies.

To scan skinny files onto IT systems used

To track case notes in and out of your areas of work as per trust policy

To convey appropriate information accurately and timely to a range of Professionals and Disciplines as authorised.

To ensure notifications processed as per departmental policy in a timely and accurate manner.

To attend mandatory sessions and undergo training as deemed appropriate by your line Manager.

To participate in the Trusts staff appraisal policy

To be familiar with and comply with all Directorate and Trust policies and procedures.

To undertake any tasks relevant to the work of a Ward Clerk/Receptionist this may develop as a special requirement of the Directorate/Department.

To assist with the training and induction of newly recruited staff within the department.

Person Specification

Experience

Essential

  • PAS user

Must have the criterai below

Essential

  • GCSE 5 or more

Desirable

  • Experience in administration, reception roles
Person Specification

Experience

Essential

  • PAS user

Must have the criterai below

Essential

  • GCSE 5 or more

Desirable

  • Experience in administration, reception roles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Cannock Chase Hospital

Brunswick Road

Cannock

WS11 5XY


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Cannock Chase Hospital

Brunswick Road

Cannock

WS11 5XY


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Secretarial & Administration Team Leader

Diane Birch

diane.birch2@nhs.net

01543576680

Details

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

225-DIV1-7372391

Job locations

Cannock Chase Hospital

Brunswick Road

Cannock

WS11 5XY


Supporting documents

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