Clerical Officer

Job summary

Are you interested in starting an administration career in healthcare by joining an innovative and expanding radiology department?

New Cross Radiology is a thriving, integral service. As a clerical officer you will be the welcoming face to greet our patients as they start their Radiology journey.

The role will include reception/clerical/administration duties as well as the booking of appointments.

Our department is going through an exciting period of positive change, and we are committed to growing our workforce to meet the expanding demands of the service.

This role will be based at New Cross Hospital and Cannock Chase Hospital and will include a mixture of 12.5 hr and 7.5 hr shifts.

Main duties of the job

To undertake a full range of reception/clerical/administrative responsibilities in relation to Radiology appointments using the Radiology Information System and the Trust Patient Administration System.

To provide reception services on a rotational basis within the Radiology Departments.

Good communications skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.

Ensure that patient confidentiality is observed at all times.

To provide an efficient, welcoming and helpful reception service for patients attending the department.

Demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries. Take accurate details and recording the information within the patient record on Soliton.

Monitor, schedule and amend patient appointments using the Radiology Information System (Soliton) following the guidelines provided and adhering to the Trust's Patient Access Policy. Appointments to be made for both New Cross and Cannock Chase Hospitals.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.