Job summary
2x Waiting List Co-ordinator posts, hours can be discussed in interview and with the successful candidate.1x 21.5 hours1x 37.5 hours
We are looking to appoint an enthusiastic and motivated individual to fill the post of a Waiting List Coordinator within the Patient Access Services at New Cross Hospital. If you have experience of PAS that would be preferred but if you have administration/clerical experience and are used to working with a keyboard and data entry your application will be considered.
Main duties of the job
The post-holder will have day to day responsibility for managing elective waiting lists. Key responsibilities include constant liaison with Consultant medical staff, patients, General Practitioners, external bodies, ward staffand theatre staff. The post-holder will maintain and validate active and suspended waiting lists ensuring that patients are admitted within guaranteed admission dates. In addition the post-holder will be aware and adhere to the waiting list policies and procedures for the effective management of the waiting lists.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. The post-holder will specialise in one waiting list area but must be able to cover a variety of others.
To ensure patient confidentiality is maintained at all times.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as"Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.2. To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst taking into account the national targets for waiting times.4. To instruct patients with regard to the stopping of specific medication and inform patients of starving requirements depending on scheduling of theatre sessions. When required to send bowel preparation with instructions directly to patients.5. Dealing with all patients enquires regarding cancellations, rescheduling, holiday bookings and suspensions.6. To contact the patients and agree a convenient date for their admission, in line with booked admissions.7. Notifying all patients with regard to pre-operative assessment appointments.8. To manage and monitor those patients who have been suspended, RTT clock paused or on watchful waiting. This involves validating length of suspension, reason for suspension and, as appropriate putting the patients back on the waiting and organising an admission date.9. Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.10. Be responsible for producing operating lists for individual operating sessions, including special/clinical instructions and circulating to the designated areas in a timely manner.11. Informing the theatre staff of specialist theatre equipment required as directed by the medical staff and arrange for identified representatives to be present at the time of surgery.12. To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System.13. To report and keep records of patient cancelled on the day of surgery to ensure the patient is re-dated for surgery within the 28 days national target14. Produce, on a weekly basis, a list of elective admissions in an accurate and timely manner.15. To prepare case notes for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure investigation reports relevant to each attendance are available.16. To be responsible for the security of case notes and all patient information held within the department.17. To ensure the timely delivery of case notes to the pre-operative assessment clinics and admission areas ensuring that all relevant test reports are included.18. To work closely with Medical Secretarial and Health records clerks to ensure the development of an efficient team to effectively support the Directorate.19. To be responsible for the timely processing of all incoming and outgoing mail.20. To respond in a professional and sensitive manner when dealing with confidential issues.21. To collect relevant statistical data relating to patient activity.22. To be actively involved with procedural changes. To provide information/case notes as requested by Medical Staff for such purposes.23. To act as a mentor for newly recruited Waiting List staff, including an introduction into working practices and procedures within the Department.24. To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of keys held in the department.25. To cover in the absence of colleagues as required.26. To attend mandatory training sessions and undergo training as deemed appropriate by Managers.
Job description
Job responsibilities
1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.2. To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst taking into account the national targets for waiting times.4. To instruct patients with regard to the stopping of specific medication and inform patients of starving requirements depending on scheduling of theatre sessions. When required to send bowel preparation with instructions directly to patients.5. Dealing with all patients enquires regarding cancellations, rescheduling, holiday bookings and suspensions.6. To contact the patients and agree a convenient date for their admission, in line with booked admissions.7. Notifying all patients with regard to pre-operative assessment appointments.8. To manage and monitor those patients who have been suspended, RTT clock paused or on watchful waiting. This involves validating length of suspension, reason for suspension and, as appropriate putting the patients back on the waiting and organising an admission date.9. Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.10. Be responsible for producing operating lists for individual operating sessions, including special/clinical instructions and circulating to the designated areas in a timely manner.11. Informing the theatre staff of specialist theatre equipment required as directed by the medical staff and arrange for identified representatives to be present at the time of surgery.12. To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System.13. To report and keep records of patient cancelled on the day of surgery to ensure the patient is re-dated for surgery within the 28 days national target14. Produce, on a weekly basis, a list of elective admissions in an accurate and timely manner.15. To prepare case notes for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure investigation reports relevant to each attendance are available.16. To be responsible for the security of case notes and all patient information held within the department.17. To ensure the timely delivery of case notes to the pre-operative assessment clinics and admission areas ensuring that all relevant test reports are included.18. To work closely with Medical Secretarial and Health records clerks to ensure the development of an efficient team to effectively support the Directorate.19. To be responsible for the timely processing of all incoming and outgoing mail.20. To respond in a professional and sensitive manner when dealing with confidential issues.21. To collect relevant statistical data relating to patient activity.22. To be actively involved with procedural changes. To provide information/case notes as requested by Medical Staff for such purposes.23. To act as a mentor for newly recruited Waiting List staff, including an introduction into working practices and procedures within the Department.24. To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of keys held in the department.25. To cover in the absence of colleagues as required.26. To attend mandatory training sessions and undergo training as deemed appropriate by Managers.
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in four subjects, one to be English
- NVQ Level 3 or equivalent Health Records experience
Experience/Skills
Essential
- Clerical experience
- Computer literate with excellent keyboard skills with a high level of accuracy
- Knowledge of databases, spreadsheets, ie PAS, Outlook, Radiology Database, Excel or similar applications
- Basic knowledge of medical terminology
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in four subjects, one to be English
- NVQ Level 3 or equivalent Health Records experience
Experience/Skills
Essential
- Clerical experience
- Computer literate with excellent keyboard skills with a high level of accuracy
- Knowledge of databases, spreadsheets, ie PAS, Outlook, Radiology Database, Excel or similar applications
- Basic knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
