Job summary
Care Coordination invites candidates with strong team leadership skills and with experience in administration and/or call handling to apply to join their team. The role is for shifts to be worked across 24 hours.
The post-holder will have excellent leadership and communication skills and will be required to demonstrate a significant level of initiative in providing a support service to our nursing colleagues across a variety of teams.
You will be expected to promote a professional attitude offering an efficient and confidential service and will be liaising with a wide range of clinical staff over the telephone, face to face and via mail. You will have excellent communication skills and a flexible approach to working as part of a team focused on ensuring the needs of patients and referrers are met.
Main duties of the job
The post holder will ensure that the service is sufficiently staffed to maintain support during service operational hours, including bank holidays.
The post holder will ensure a high quality and responsive administration and call handling support to meet the needs of their service.
The post holder will work closely with other Team Leaders, Team Coordinator and/or Service Support Manager to ensure consistency of services, processes and best practice across the Adult Community Services Group.
The post holder will monitor data to ensure timeliness of input of national and contract data, whilst ensuring data quality targets for demographic collection are met.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as"Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
Communication: The post holder will ensure a strong and robust communication process between all colleagues within the service. They will provide leadership to the team to ensure there is an efficient and confidential message handling service.
ICT: The post holder will have an enhanced knowledge of software programmes used within the service. They will provide training and support to staff in use of systems, and support colleagues in resolution and troubleshooting of minor iT issues.
Governance: The post holder will audit staff performance levels, challenging working practices to improve administrative functions and processes. They will monitor, manage and investigate incident reporting ensuring all Trust policies and procedures are adhered to.
Staffing: The post holder will develop and promote a positive culture within the Directorate to enable continuous quality and service improvement in line with the Group and organisation objectives.
Job description
Job responsibilities
Communication: The post holder will ensure a strong and robust communication process between all colleagues within the service. They will provide leadership to the team to ensure there is an efficient and confidential message handling service.
ICT: The post holder will have an enhanced knowledge of software programmes used within the service. They will provide training and support to staff in use of systems, and support colleagues in resolution and troubleshooting of minor iT issues.
Governance: The post holder will audit staff performance levels, challenging working practices to improve administrative functions and processes. They will monitor, manage and investigate incident reporting ensuring all Trust policies and procedures are adhered to.
Staffing: The post holder will develop and promote a positive culture within the Directorate to enable continuous quality and service improvement in line with the Group and organisation objectives.
Person Specification
Qualifications
Essential
- 5 A-C GCSEs or equivalent and/or NVQ level 3
- Demonstrable IT competence, including advanced knowledge of excel spreadsheets
Desirable
Skills
Essential
- Excellent Communication Skills - both verbal and written
- Staff management, including the ability to delegate
- Understanding Confidentiality and General Data Protection Regulations
- Ability to exercise Initiative
Person Specification
Qualifications
Essential
- 5 A-C GCSEs or equivalent and/or NVQ level 3
- Demonstrable IT competence, including advanced knowledge of excel spreadsheets
Desirable
Skills
Essential
- Excellent Communication Skills - both verbal and written
- Staff management, including the ability to delegate
- Understanding Confidentiality and General Data Protection Regulations
- Ability to exercise Initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
