Administrator

Job description

Job responsibilities

Responsibility for ensuring the efficient day to day running of a Dental clinic in relation to administrative, clerical and reception duties.

Ability to manage work without direct supervision on a day-to-day basis. To plan and organize workload and prioritize in order to meet deadlines.

To have responsibility for maintaining and updating patients records using a dental software system (R4+)

Provision of clerical support for Clinical staff based at Dental Clinics, particularly in relation to paperwork associated with provision of dental services from a mobile dental unit.

To complete all data required for contract monitoring.

To arrange appointments using dental knowledge to assess patient needs and allow appropriate time required for the clinician. Training will be provided in this area.

To ensure recalls are sent at monthly intervals.

To triage patients using a set triage procedure. To use base level theoretical knowledge of dental service to determine the appropriate course of action and provide basic clinical advice when necessary following the Services triage procedure, and to know when to seek advice from a dental nurse or clinician.

To utilize interpersonal skills & tact where there are barriers to understanding to determine patients clinical need and prioritize their booking.

To be able to respond appropriately to patients with challenging behavior / extreme dental anxiety, which may result in unusual behavior.

Ability to receive complex and sensitive information from parents / carers and other clinical resources in relation to patients who have special needs, are medically compromised or have a communication barrier. To understand and maintain principles of confidentiality.

To be the first point of contact in dealing with patients (adults and children) who have special needs, are medically compromised or have a communication barrier.

To arrange, organize, co-ordinate and prepare for epidemiology surveys as required. Liaise with school administration staff and to arrange sessions convenient to both schools and clinic.

Responsibility for data entry of record sheets following dental epidemiology surveys.

To assist with the administration of surveys.

To receive and record transactions involving patients fees and banking money following the cash handling policy.

Monitor stock of stationary and order as required.

To receive and advise expected and unexpected callers in person or on the telephone.

To distribute and collect post internally, and to send and record of external post.Participation in induction programme for new starters within Dental Service e.g. providing advice, demonstrating best practice and workplace routines.

To participate in Clinical Governance and Clinical Audit arrangements.

To take part in mandatory training sessions, and present evidence at yearly appraisals in line with the KSF for their role.

To wear a staff uniform and Identification badge.

Person Specification

Experience

Essential

• Administration Experience
• Customer Service
• Good communicator
• Experience of using Microsoft Office (Word and Excel)
• Ability to travel between clinics and work out of different sites

Desirable

• Experience working in a dental environment
• Experience of Experience of minute taking/typing minutes

Qualifications

Essential

• Good standard of general education

Desirable

• Business Administration Level 2 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Phoenix Health Centre

Wolverhampton

WV4 6ED

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)