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The Royal Wolverhampton NHS Trust

Administrator

Information:

This job is now closed

Job summary

To undertake various administrative/clerical duties associated with the reception function of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient's attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.

Main duties of the job

  • To provide a patient focused service, ensuring that the service is efficient and welcoming. To overcome language barriers wherever possible using available resources as necessary e.g. interpreters, ensuring that all patients are dealt with in a courteous manner.
  • To accurately input, update and monitor patient related information onto the computerised electronic system.
  • To register referrals onto the electronic system making, changing and cancelling Patients' appointments.
  • To prepare Physiotherapy & Occupational Therapy Services' treatment notes for initial attendances.
  • To be responsible for the security of case notes in the department.
  • To process telephone calls and enquiries and take appropriate action.
  • To arrange transport for patients if required.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

225-Div3-6151292

Job locations

The Gem Centre

Neachells Lane

Wednesfield

WV11 3PG


Job description

Job responsibilities

To undertake various administrative/clerical duties associated with the reception function of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patients attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.

To undertake duties relating to any aspect of service provided by the Physiotherapy & Occupational Therapy Services Out-Patient reception, within the grade of the post.

To be responsible for informing the Band 3 Senior Administrator on administrative and clerical matters. To inform the Directorate Support Manager in the absence of the Senior Administrator.

To work closely with the Physiotherapy & Occupational Therapy Services Administrative & Clerical staff to ensure the development of an efficient team to effectively support the Department.

To ensure patient confidentiality is always maintained.

Please see full job description for further duties

Job description

Job responsibilities

To undertake various administrative/clerical duties associated with the reception function of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patients attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.

To undertake duties relating to any aspect of service provided by the Physiotherapy & Occupational Therapy Services Out-Patient reception, within the grade of the post.

To be responsible for informing the Band 3 Senior Administrator on administrative and clerical matters. To inform the Directorate Support Manager in the absence of the Senior Administrator.

To work closely with the Physiotherapy & Occupational Therapy Services Administrative & Clerical staff to ensure the development of an efficient team to effectively support the Department.

To ensure patient confidentiality is always maintained.

Please see full job description for further duties

Person Specification

Essential

Essential

  • Minimum of 4 GCSE's or equivalent, Including English
  • Working knowledge of Microsoft Office / Computer Systems
  • Face to face contact with patients, carers, colleagues and members of the multidisciplinary team using a range of communication skills.
  • Flexible approach to relocating various offices in response to work demands

Desirable

  • Knowledge of PAS/willing to undertake any relevant training.
  • Telephone skills e.g. for booking/arranging appointments & being first point of contact for informal complaints
  • Flexible working hours to cover colleagues during absences
Person Specification

Essential

Essential

  • Minimum of 4 GCSE's or equivalent, Including English
  • Working knowledge of Microsoft Office / Computer Systems
  • Face to face contact with patients, carers, colleagues and members of the multidisciplinary team using a range of communication skills.
  • Flexible approach to relocating various offices in response to work demands

Desirable

  • Knowledge of PAS/willing to undertake any relevant training.
  • Telephone skills e.g. for booking/arranging appointments & being first point of contact for informal complaints
  • Flexible working hours to cover colleagues during absences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

The Gem Centre

Neachells Lane

Wednesfield

WV11 3PG


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

The Gem Centre

Neachells Lane

Wednesfield

WV11 3PG


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Directorate Manager

Michelle Harris

Michelleharris3@nhs.net

07436041349

Details

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

225-Div3-6151292

Job locations

The Gem Centre

Neachells Lane

Wednesfield

WV11 3PG


Supporting documents

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