Job summary
An exciting opportunity has arisen within CRN West Midlands for an experienced Project Support Officer to support the Delivery Support Team. The post holder will need to manage multiple projects for the team and will also be responsible for the management of the administration functions and processes within the service and will have line management responsibility of administration staff within the team. The ideal candidate will have an enthusiastic, proactive and friendly attitude with the ability to address challenging situations. You will need to be able to prioritise and organise your workload and to respond to sometimes complex changes in service delivery. As a result, applicants must have excellent communication skills, be proficient in digital tools for stakeholder engagement, accuracy and attention to detail. Proven analytical skills with the ability to problem solve would be required for this post. Significant experience working for a busy and dynamic team, with proven project management skills are also required. The post holder will work within the West Midlands region. Occasional travel around the WM region will be required to support meetings across the region but the post will predominantly be working from home.
Main duties of the job
The Project Support Officer forms part of the Delivery Support Team in the Clinical Research Network (CRN) West Midlands. The post holder will be responsible for the provision and development of a comprehensive service to the Delivery Support Team (DST) and will work as part of the DST acting as a source of advice and guidance regarding the Network and its work streams.They should demonstrate exceptional project management skills, be effective senior administrators with responsibility for line management and have highly developed communication and interpersonal skills. They are required to provide experience and skills in NHS clinical research management and governance, and in project management. S/he will ensure that the CRN West Midlands DST provides a high quality service in order to ensure effective delivery of the critical business support operations of the network. The post holder will be required to make informed decisions and solve issues within the area of responsibility, ensuring that agreed targets are met in accordance with Departmental, Trust and National standards, policies, procedures and local objectives. A high degree of initiative will be essential.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
Project Management
- To lead on and contribute to specific projects as required to tight deadlines across the DST on a day-to-day basis, including but not limited to issue resolution, progress reporting, variance reporting, risk appraisals, budget monitoring and on-schedule achievement of project deliverables.
- Support several areas of work concurrently within the DST with the assigned project or programme and manage competing demands
Administrative Management
- Line management of DST administration team.
- To induct new members of the administrative/DST and to ensure that they are familiar with policies and procedures at their sites.
- Undertaking administrative staff Personal Development Reviews in conjunction with KSF outlines, formulating Personal Development Plans and identifying training needs using analytical skills to ensure they are appropriate to the needs of the service in line with required internal and external standards
- Support the DST in compiling and maintaining internal Standard Operating Procedures. Continuous review of monitoring systems, policies & procedures which look at quality and efficiency to meet the needs of the service
- To create, develop and maintain good office systems and processes, including the establishment of appropriate paper and software based records systems
- Senior administrative tasks including, but not limited to, recording minutes, maintaining the appointments diary for key DST staff, responsibility for organising meetings and make appropriate arrangements, auditing local administrative procedures, DSE assessments and ensuring equipment meets health and safety requirements
Job description
Job responsibilities
Project Management
- To lead on and contribute to specific projects as required to tight deadlines across the DST on a day-to-day basis, including but not limited to issue resolution, progress reporting, variance reporting, risk appraisals, budget monitoring and on-schedule achievement of project deliverables.
- Support several areas of work concurrently within the DST with the assigned project or programme and manage competing demands
Administrative Management
- Line management of DST administration team.
- To induct new members of the administrative/DST and to ensure that they are familiar with policies and procedures at their sites.
- Undertaking administrative staff Personal Development Reviews in conjunction with KSF outlines, formulating Personal Development Plans and identifying training needs using analytical skills to ensure they are appropriate to the needs of the service in line with required internal and external standards
- Support the DST in compiling and maintaining internal Standard Operating Procedures. Continuous review of monitoring systems, policies & procedures which look at quality and efficiency to meet the needs of the service
- To create, develop and maintain good office systems and processes, including the establishment of appropriate paper and software based records systems
- Senior administrative tasks including, but not limited to, recording minutes, maintaining the appointments diary for key DST staff, responsibility for organising meetings and make appropriate arrangements, auditing local administrative procedures, DSE assessments and ensuring equipment meets health and safety requirements
Person Specification
Qualifications
Essential
- Relevant degree or equivalent experience in senior admin/project support role
Desirable
- Project Management Qualification/Or willing to work towards
Experience /Skills
Essential
- Extensive NHS experience
- Management/supervision experience
- Able to induct and train new staff
Desirable
- Experience of working in a Project Management role
Person Specification
Qualifications
Essential
- Relevant degree or equivalent experience in senior admin/project support role
Desirable
- Project Management Qualification/Or willing to work towards
Experience /Skills
Essential
- Extensive NHS experience
- Management/supervision experience
- Able to induct and train new staff
Desirable
- Experience of working in a Project Management role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
