Business Analyst

Job description

Job responsibilities

The post holder will need to communicate with clarity and confidence in a variety of situations, e.g. presenting business cases, reports on progress through verbal, written reports and presentations to directors and project boards, informing members about new ways of working, conveying technical detail of projects to non-technical staff both clinical and non-clinical. They will have well-developed negotiating skills and be able to build relationships with, and influence, a range of people at various levels across the organisation

The Business Analyst will be expected to work closely and harmoniously with all IT team members and other staff from within the organisation, staff from the Local Health Economy and suppliers of systems in order to facilitate collaborative working, and mutually beneficial solutions to problems. This will include formulating a communications approach that will engage all stakeholders to maximise the use of existing resources and identify opportunities

The post holder will have direct contact with:

• All levels of Trust staff
• Non Executive and Executive Directors of the Trust
• External Agencies and Suppliers
• Other Trusts, GPs
• NHS Agencies including DoH, NHSLA
• Procurement and Supplies staff

To assimilate, manage and communicate a wide range of information, some of which will be complex and may involve matters relating to individual staff, patient matters or matters of commercial confidence. The dissemination of technical information in a complex form needs to be translated into an appropriate format for users of different skill-levels

To work as the liaison between the business side of the Trust and the IT Team, negotiating project requirements and monitor key commercial developments, identifying, managing or escalating commercial disputes, as appropriate

Ensure projects are aligned with Local Healthcare Strategies and the Trusts ICT Strategy

Lead on proposal and implementation of new policies and procedures aligned with opportunities identified during the projects lifecycle

Ensure projects are compliant with the agreed Business Analysis frameworks ensuring that process maps and full business/functional requirements are produced, and agreed for all relevant IT projects

Ensure the effective use of software packages such as Microsoft Office, Microsoft Visio and Project

Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans

Analyse and document business processes

Document workflows and results of business analysis and obtain sign-off from client on the specifications

To provide the link between the customer, development team and any third party regarding software functionality, throughout the development lifecycle

To design and execute user test scenarios and test scripts

Day to day management of change requests in relation to the project plans to ensure agreed deadlines are met

Prepare business cases where appropriate, setting out requirements, proposing solutions and seeking approval for projects

Maintain regular consultation and engagement with all relevant stakeholders

Organise and prioritise own workload within agreed objectives and that of the project team. Works autonomously within agreed project parameters (usually defined by project manager and agreed with the project board and Senior Responsible Owner)

The post holder will be required from time to time to undertake duties and attend functions outside normal working hours

To drive an ongoing cycle of process improvement and contribute to business analysis best practice

To implement the relevant degree of change management by individual project to ensure that any implementation is sustainable

To report and escalate issues around requirements and functionality delivery, as appropriate, to the Project Manager

This job is important to the organisation moving forward with new developments particularly with regard to achieving a more electronically enabled environment

Participate in the Trusts planning process and be responsible for the specification and development of costed proposals and business cases for IM&T service development and infrastructure projects to meet the delivery of local IM&T requirements.

Attend mandatory/statutory training as identified in Trust policy

Participate in the Trusts appraisal/Personal Development Plan system

Monitor and maintain health, safety and security of self and others

Maintain and develop an environment and culture that improves health, safety and security

Contribute towards the Trusts action planning process to ensure compliance with Information Governance requirements, developing, maintaining and reviewing policies and procedures as required, reporting any breaches of IM&T confidentiality and security as required

Contribute to the development and creation of policies and technical procedures

Co-operate with any audits carried out by internal and external auditors and the implementation of any associated recommendations

Ensure that health and safety requirements are met and to undertake appropriate risk assessments within service area and across the Trust where necessary, taking follow up action as required

Responsible for ensuring that all IT project delivery is complaint with Trust policies and procedures

Comply with and keep up to date with the requirements of legislation such as Data Protection Act 1998, Freedom of Information Act 2000, Computer Misuse Act 1990

Provide and receive highly complex, sensitive or contentious information as part of developing business case proposals and persuading project boards or others of the importance of any specific piece of work

Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and support staff development and training

Provide support and mentorship to the Support Business Analyst role.

To carry out any other duties appropriate to the position and grade as may be determined

Act in ways that support equality and value diversity

Support equality and value diversity

Promote equality and value diversity

Develop a culture that promotes equality and values diversity

The post holder must maintain confidentiality of information relating to patients, staff and other Health Service Business at all times. The unauthorised use of or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence and action for civil damages under the Data Protection Act 1998

Person Specification

Experience

Essential

• Gain understanding of more than one complex area rapidly and to identify relevant/improved ways of working
• Experience of the full project life cycle

Desirable

• Demonstrable understanding of Health settings and health information systems

Skills

Essential

• Evidence of developing processes and related artefacts using MS tools/Visio
• Evidence of excellent communication with varying levels of stakeholder

Qualifications

Essential

• Educated to Degree level or equivalent experience
• Evidence of continuing personal development

Desirable

• BCS Business Analysis Certificate (Foundation) or equivalent

Communication

Essential

• Needs to be able to explain unfamiliar concepts to staff
• Ability to manage complex situations where there may be conflicting views or interpretation to successful conclusion

Flexibility

Essential

• Hybrid on-site working (minimum 3 days p/week on site presence)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)