Job summary
The post holder will provide supervision, leadership and guidance to the Rheumatology / Metabolic & DEXA booking teams within the Specialist Unit. The Post holder will be expected to cross cover with the other Team Leaders in the services.
The post holder will deputise for the Assistant Service Manager as required.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
The post holder will be responsible for the provision of quality booking functions for all three services Rheumatology / Metabolic & DEXA maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved.
The post holder will be responsible for ensuring all areas are manned appropriately and rotas produced according to the needs of the service. Ensuring HR and Trust policies adhered to, including sickness absence, performance and appraisals
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.
The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld.
The post holder will monitor all KPIs and targets relating to performance within the Rheumatology / Metaboloic & DEXA Team. These KPIs, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations.
The post holder will develop and implement new projects and processes as and when required into the team.
The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times
The post holder will understand all the functions of the Inpatient booking team and flex all services to deliver operational KPIs
Conduct regular call quality checks with all staff and feedback and document within personal development plan
Please see the job description for full details.
Job description
Job responsibilities
The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.
The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld.
The post holder will monitor all KPIs and targets relating to performance within the Rheumatology / Metaboloic & DEXA Team. These KPIs, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations.
The post holder will develop and implement new projects and processes as and when required into the team.
The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times
The post holder will understand all the functions of the Inpatient booking team and flex all services to deliver operational KPIs
Conduct regular call quality checks with all staff and feedback and document within personal development plan
Please see the job description for full details.
Person Specification
Qualifications/Training
Essential
- Educated to GCSE Level or equivalent
- ILM First Line Management or equivalent
- Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or Equivalent experience
Experience
Essential
- An understanding of capacity management
- An understanding of National and Local wait time targets (RTT Referral to Treatment)
- Ability to analyse and interpret data
Desirable
- Previous NHS experience
- Previous experience of utilising hospital patient administration systems
- Previous experience of booking processes
Knowledge (including specialist or technical knowledge required)
Essential
- Staff Management /Supervisory Experience
Desirable
- Knowledge of HR policies and procedures
Personal Qualities & Trust Values
Essential
- To exemplify the Trust Values
- Motivate and lead a team
- Communicate effectively at all levels both verbally and in writing
- Deal with sensitive issues with tact and diplomacy (complaints/difficult or upset patients or staff)
- Develop effective working relationships Work unsupervised managing own workload
- Flexible approach, ability to complete a variety of tasks at one time
- Professional manner, ability to work in a pressurised role and ensure self-motivation
Skills and Competencies
Essential
- Advanced keyboard skills
- IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook )
Desirable
- ECDL or equivalent
- Knowledge of National E-Referral System
Person Specification
Qualifications/Training
Essential
- Educated to GCSE Level or equivalent
- ILM First Line Management or equivalent
- Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or Equivalent experience
Experience
Essential
- An understanding of capacity management
- An understanding of National and Local wait time targets (RTT Referral to Treatment)
- Ability to analyse and interpret data
Desirable
- Previous NHS experience
- Previous experience of utilising hospital patient administration systems
- Previous experience of booking processes
Knowledge (including specialist or technical knowledge required)
Essential
- Staff Management /Supervisory Experience
Desirable
- Knowledge of HR policies and procedures
Personal Qualities & Trust Values
Essential
- To exemplify the Trust Values
- Motivate and lead a team
- Communicate effectively at all levels both verbally and in writing
- Deal with sensitive issues with tact and diplomacy (complaints/difficult or upset patients or staff)
- Develop effective working relationships Work unsupervised managing own workload
- Flexible approach, ability to complete a variety of tasks at one time
- Professional manner, ability to work in a pressurised role and ensure self-motivation
Skills and Competencies
Essential
- Advanced keyboard skills
- IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook )
Desirable
- ECDL or equivalent
- Knowledge of National E-Referral System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Twmpath Lane
Gobowen
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
