Job summary
Applications are invited to join the Trust's Access team's bank of temporary workers to support with general administrative duties such as booking out-patient appointments.
We are looking for an adaptable member of staff who can work flexibly and support across the different areas as required.
Applicants must be educated to GCSE level or equivalent with experience of working in a busy office environment and using computers. Experience of using Patient Administration Systems is desirable but training in the use of necessary computer systems will be provided.
The Robert Jones and Agnes Hunt maintains a register of Temporary Workers "The Bank". Joining the Trust's Bank does not constitute a contract of employment between the bank member and the Trust. The Trust will notify bank members when a suitable assignment arises, and members will be able to choose whether or not to accept it. The bank worker is under no obligation to accept an offer of an assignment.
Main duties of the job
To ensure that patients appointments are booked according to the Consultants protocols and booking policies and procedures. Enquiries from patients and others are dealt with politely.
That medical case notes are available as required throughout the hospital.
Working relationships with: Other Access Appointments & Admissions staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals, GP Practices.
The Access Team oversees a variety of different admin areas, including Outpatient and Inpatient Booking, Radiology Booking, Reception Team, Library and Scanning Team, Medical Secretaries, Montgomery Unit and Validation Team.
The successful applicant will need to be able to display discretion when dealing with sensitive and confidential information and be able to deal calmly and politely with staff of all levels and the public both face to face and by telephone.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.
Job description
Job responsibilities
Key Tasks Precise roles within the Department will vary but will include some or all of the following:
1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner.
2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements.
3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to:i) Record and amend details of patients accurately on PASii) Book outpatient appointments and generate confirmation lettersiii) Cancel and reschedule clinic appointments as requested by patients or consultant staff.
4) Prepare all necessary paperwork for outpatient clinics.
5) Send appropriate paperwork to patients relating to appointments.
6) Answer routine telephone enquiries from patients and other members of staff.
7) Contact patients by telephone to book or confirm appointments.
8) Maintain confidentiality at all times.
9) Report problems to appropriate supervisor.
10) Ensure that medical case notes are kept in good order and up to date.
11) Pull medical case notes from case note library and file case notes into the library accurately.
12) Copy and distribute paperwork as necessary to support the functioning of the department.
13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include:i) Providing cross cover within the departmentii) Providing support to others within the departmentiii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader.
14) Ensure commitment to maintaining a quality of service to the clinical departments supported.
Job description
Job responsibilities
Key Tasks Precise roles within the Department will vary but will include some or all of the following:
1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner.
2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements.
3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to:i) Record and amend details of patients accurately on PASii) Book outpatient appointments and generate confirmation lettersiii) Cancel and reschedule clinic appointments as requested by patients or consultant staff.
4) Prepare all necessary paperwork for outpatient clinics.
5) Send appropriate paperwork to patients relating to appointments.
6) Answer routine telephone enquiries from patients and other members of staff.
7) Contact patients by telephone to book or confirm appointments.
8) Maintain confidentiality at all times.
9) Report problems to appropriate supervisor.
10) Ensure that medical case notes are kept in good order and up to date.
11) Pull medical case notes from case note library and file case notes into the library accurately.
12) Copy and distribute paperwork as necessary to support the functioning of the department.
13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include:i) Providing cross cover within the departmentii) Providing support to others within the departmentiii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader.
14) Ensure commitment to maintaining a quality of service to the clinical departments supported.
Person Specification
Qualifications/Training
Essential
- GCSE or equivalent as a minimum (to include Maths and English)
Skills & Competencies
Essential
- Able to sort accurately into numerical and alphabetical order
- Good communication /interpersonal skills
- Tact and discretion when dealing with sensitive and confidential information.
- Ability to organise and prioritise own work
- Ability to manage busy workload where accuracy and attention to detail is essentia
- Team player / able to work flexibly
Desirable
- Able to use a variety of hospital computer systems, including PAS and SF4
Experience
Essential
- Experience in an office environment. Use of computers
Desirable
- Previous experience of Medical Records Department
Other
Essential
- Demonstrates commitment to the Trust's published values
Person Specification
Qualifications/Training
Essential
- GCSE or equivalent as a minimum (to include Maths and English)
Skills & Competencies
Essential
- Able to sort accurately into numerical and alphabetical order
- Good communication /interpersonal skills
- Tact and discretion when dealing with sensitive and confidential information.
- Ability to organise and prioritise own work
- Ability to manage busy workload where accuracy and attention to detail is essentia
- Team player / able to work flexibly
Desirable
- Able to use a variety of hospital computer systems, including PAS and SF4
Experience
Essential
- Experience in an office environment. Use of computers
Desirable
- Previous experience of Medical Records Department
Other
Essential
- Demonstrates commitment to the Trust's published values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The RJAH Orthopaedic Hospital NHSFT
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
