Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Pain Service Administrator & Coordinator

The closing date is 10 February 2026

Job summary

An opportunity has arisen within The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust for Pain Service Administrator & Coordinator support development of a world class pain service at one of the leading specialist hospitals in the United Kingdom.

The Pain Management Service will be integral to patient recovery, functioning as a key element of perioperative care, non-surgical treatment pathways, and complex rehabilitation.

We are seeking an enthusiastic administrator with experience in supporting a multi-disciplinary service to contribute to the service innovation, and multidisciplinary collaboration, being committed to the service delivering high-quality care, teaching, and research.

** Pay Banding subject to NHS Terms and Conditions Job Evaluation **

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The postholder will be responsible for providing a proactive, comprehensive administrative service to multidisciplinary pain service working autonomously, enabling the service to operate effectively and efficiently. This will include supporting key meetings including formal minute taking, organising and planning for events, preparation and maintaining of meeting documentation and ensuring.

The postholder has the ability to act independently, prioritise workloads and quickly attain a good understanding of the pain service.

The pain service will be in contact with a number of stakeholders, therefore, as one of the first points of contact you will play a crucial role in ensuring good stakeholder experience and positive image of the service.

The post holder will be flexible in their approach to the work they do whilst undertaking administrative duties for the service. Tasks will be undertaken efficiently and to a high standard.

The post holder must have the ability to undertake work on their own initiative, ensuring all work is carried out in a confidential and sensitive manner, that attention to detail and accuracy preserves the coordination of the patient referral processes, maintains accurate activity data and provides relevant information to support the development of pain services.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Details

Date posted

27 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

224-PA20260103315

Job locations

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Oswestry

SY10 7AG


Job description

Job responsibilities

See Full job description,

To provide administrative support to the pain service, this will include such things as: processing referrals, booking of outpatient and inpatient appointments, ensure clinics are booked, liaise with clinicians to ensure waiting times are met and patient experience is excellent.

Understand the treatment approach of the services and be able to communicate this information to patients and others as required

Deal with all referrals in a timely manner, ensuring that these are recorded and dealt with correctly.

Ensure all ERS choose & book referrals are actioned in a timely manner.

Administer the waiting lists, under guidance from the clinical team.

Ensure all referrals are added with the correct Treatment Function code

Ensure all appointments are checked in and out promptly with the correct RTT outcome code.

Request information from GP surgeries in a timely manner prior to the patients initial appointments.

Job description

Job responsibilities

See Full job description,

To provide administrative support to the pain service, this will include such things as: processing referrals, booking of outpatient and inpatient appointments, ensure clinics are booked, liaise with clinicians to ensure waiting times are met and patient experience is excellent.

Understand the treatment approach of the services and be able to communicate this information to patients and others as required

Deal with all referrals in a timely manner, ensuring that these are recorded and dealt with correctly.

Ensure all ERS choose & book referrals are actioned in a timely manner.

Administer the waiting lists, under guidance from the clinical team.

Ensure all referrals are added with the correct Treatment Function code

Ensure all appointments are checked in and out promptly with the correct RTT outcome code.

Request information from GP surgeries in a timely manner prior to the patients initial appointments.

Person Specification

Experience

Essential

  • Experience of working effectively within a multidisciplinary team and environment
  • Previous experience of Medical Records / Outpatient bookings.

Desirable

  • Leadership Experience

Skills & Competencies

Essential

  • Ability to work closely with all team members to ensure smooth running of the pain service, from an administration point of view.
  • Ability to manage busy workload where accuracy and attention to detail is essential.
  • Ability to work flexibly to meet the needs of the service.
  • Ability to work without direct supervision, uses own initiative and team player
  • Influencing skills and ability to gain respect and credibility within multidisciplinary team

Desirable

  • Able to use a variety of hospital computer systems, including PAS, SF4 and Bluespier

Knowledge

Essential

  • Experience and knowledge of administrative procedures within a multidisciplinary pain service.
  • Knowledge of hospital systems.

Desirable

  • Knowledge of NHS RTT Targets and patient record systems.

Qualifications

Essential

  • Education to GCSE level or equivalent as a minimum (inc Maths and English). Educated to NVQ Level 3 or equivalent experience.
  • Demonstrable commitment to continuous personal development.
Person Specification

Experience

Essential

  • Experience of working effectively within a multidisciplinary team and environment
  • Previous experience of Medical Records / Outpatient bookings.

Desirable

  • Leadership Experience

Skills & Competencies

Essential

  • Ability to work closely with all team members to ensure smooth running of the pain service, from an administration point of view.
  • Ability to manage busy workload where accuracy and attention to detail is essential.
  • Ability to work flexibly to meet the needs of the service.
  • Ability to work without direct supervision, uses own initiative and team player
  • Influencing skills and ability to gain respect and credibility within multidisciplinary team

Desirable

  • Able to use a variety of hospital computer systems, including PAS, SF4 and Bluespier

Knowledge

Essential

  • Experience and knowledge of administrative procedures within a multidisciplinary pain service.
  • Knowledge of hospital systems.

Desirable

  • Knowledge of NHS RTT Targets and patient record systems.

Qualifications

Essential

  • Education to GCSE level or equivalent as a minimum (inc Maths and English). Educated to NVQ Level 3 or equivalent experience.
  • Demonstrable commitment to continuous personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Oswestry

SY10 7AG


Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Oswestry

SY10 7AG


Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Theatre Services Manager

Sam McIntosh

sam.mcintosh@nhs.net

Details

Date posted

27 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

224-PA20260103315

Job locations

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Oswestry

SY10 7AG


Supporting documents

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