Job summary
We are recruiting to a temporary part time role within the Training Department, to cover maternity leave.
The post holders will be responsible for ensuring the provision of a high quality support service for Training and Development across the Trust, working with the Education, Training and Development Manager in the delivery of the full range of Training and Development interventions to support the Trust in the delivery of its strategic objectives.
The post-holder will ensure the provision of a high-quality support service ensuring accuracy of data relating to training and development on the Trust's ESR system, producing reports for Committees and Service Leads, the development and administration of training and development events, resolving queries and issues, providing advice or offering support with development activities to all levels of staff across the Trust and to wider system colleagues.
The post holder will support the Education Training and Development manager in providing specialist guidance and support to ensure the various processes for Corporate Induction, Mandatory and Role Specific Training, e-learning development and the provision of a comprehensive administrative support service.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
Facilitating the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance, both verbally and in writing. This includes communicating in a professional and compassionate manner, especially when there may be barriers to understanding. Responsibilities will include acting as a first point of contact for enquires by telephone, email and face to face, liaising with colleagues in other teams, services and directorates and assessing, resolving and escalating service issues.
Engaging with quality and service improvement through reflecting on own practice, proposing changes to improve working practice, supporting clinicians and/or managers to provide services by minimising clinical time taken by administration responsibilities and interpreting datasets and information reports to measure training compliance.
To oversee the management of data held within the ESR system for reporting purposes.
To provide resilience in the administration and advice to managers or staff regarding self-booking onto courses, viewing own training compliance, and apprenticeship courses.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
Processes and record Study Leave and CPD funding applications, including maintaining records, using the Oracle procurement system, and notifying applicants regarding their applications.
Ensure the smooth running of the Training and Development function and work with team colleagues to:
Ensure accurate data is maintained on the ESR system, including competencies for existing and new training and Inter Account Transfers (IATs).
Manage the mailbox and telephone enquiries
Prepare and provide reports using ESR and other information to monitor and report on compliance data for committees, managers and service leads as required.
Maintain records and produce reports and relating to non-attendance of facilitated courses and statutory and mandatory training, including manipulating complex data and producing quarterly deep dive reports and supporting narrative.
Process requisitions for orders or invoices onto the Oracle system and ensure timely processing of invoices.
Support all administrative tasks associated with e-learning with a view to increase statutory and mandatory training compliance.
Work with the Education Training and Development Manager to develop and ensure the provision of high-quality induction, mandatory training and role essential training on behalf of the Trust
Support the Education Training and Development Manager in the management of the annual Training Needs Analysis (TNA) and the annual training plan.
Support the Widening Participation team advising and signposting staff of apprenticeship opportunities to support learning and development.
Supporting personal and people development by engaging in own supervision and appraisal process, demonstrating commitment to continuous professional development, delivering training and support to team colleagues as required including demonstrating Standard Operating Procedures (SOPs). As a member of the Training and Development Team, the post-holder will be supported and expected to undertake courses to achieve qualifications in further education and/or development activities.
Promotes a positive organisational culture relating to training and development.
Job description
Job responsibilities
Processes and record Study Leave and CPD funding applications, including maintaining records, using the Oracle procurement system, and notifying applicants regarding their applications.
Ensure the smooth running of the Training and Development function and work with team colleagues to:
Ensure accurate data is maintained on the ESR system, including competencies for existing and new training and Inter Account Transfers (IATs).
Manage the mailbox and telephone enquiries
Prepare and provide reports using ESR and other information to monitor and report on compliance data for committees, managers and service leads as required.
Maintain records and produce reports and relating to non-attendance of facilitated courses and statutory and mandatory training, including manipulating complex data and producing quarterly deep dive reports and supporting narrative.
Process requisitions for orders or invoices onto the Oracle system and ensure timely processing of invoices.
Support all administrative tasks associated with e-learning with a view to increase statutory and mandatory training compliance.
Work with the Education Training and Development Manager to develop and ensure the provision of high-quality induction, mandatory training and role essential training on behalf of the Trust
Support the Education Training and Development Manager in the management of the annual Training Needs Analysis (TNA) and the annual training plan.
Support the Widening Participation team advising and signposting staff of apprenticeship opportunities to support learning and development.
Supporting personal and people development by engaging in own supervision and appraisal process, demonstrating commitment to continuous professional development, delivering training and support to team colleagues as required including demonstrating Standard Operating Procedures (SOPs). As a member of the Training and Development Team, the post-holder will be supported and expected to undertake courses to achieve qualifications in further education and/or development activities.
Promotes a positive organisational culture relating to training and development.
Person Specification
Qualifications and experiance
Essential
- GCSE English or Maths or equivalent
- NVQ / Apprenticeship Level 4 or equivalent.
- Evidence of continuous professional development.
- Excellent IT skills including use of Microsoft Word, Outlook and Excel
- Knowledge and experience of advising of policies and procedures within an education or training environment.
Desirable
- NHS or similar organisation experience
- Experience of working in a training or Training and Development environment.
- Working with colleagues to help deliver objectives for effective and efficient service delivery
- Experience of NHS ESR system
Knowledge
Essential
- Understanding of policies and procedures in order to effectively advise or resolve customer queries or direct to the appropriate manager
- Experience of using ESR, a customer service management tool or learning management system
Desirable
- Understanding of activities and tasks undertaken within a training, learning and development environment
Skills
Essential
- Excellent organisational skills and ability to work under pressure and manage conflicting deadlines.
- Maintenance of Excel Spreadsheets where accuracy and attention to detail are essential
- Ability to create data reports and populate with information from several separate sources
Desirable
- Report writing skills. Influencing skills.
Person Specification
Qualifications and experiance
Essential
- GCSE English or Maths or equivalent
- NVQ / Apprenticeship Level 4 or equivalent.
- Evidence of continuous professional development.
- Excellent IT skills including use of Microsoft Word, Outlook and Excel
- Knowledge and experience of advising of policies and procedures within an education or training environment.
Desirable
- NHS or similar organisation experience
- Experience of working in a training or Training and Development environment.
- Working with colleagues to help deliver objectives for effective and efficient service delivery
- Experience of NHS ESR system
Knowledge
Essential
- Understanding of policies and procedures in order to effectively advise or resolve customer queries or direct to the appropriate manager
- Experience of using ESR, a customer service management tool or learning management system
Desirable
- Understanding of activities and tasks undertaken within a training, learning and development environment
Skills
Essential
- Excellent organisational skills and ability to work under pressure and manage conflicting deadlines.
- Maintenance of Excel Spreadsheets where accuracy and attention to detail are essential
- Ability to create data reports and populate with information from several separate sources
Desirable
- Report writing skills. Influencing skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The RJAH Orthopaedic Hospital NHSFT
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
