Job summary
The Orthotics Booking Co-Ordinator provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within specified timeframes.
An Orthotics Booking Co-ordinator will manage and co-ordinate the patient pathway from the acceptance of the referral, through to treatment completion, ensuring appointments are booked according to the clinical protocols and department SOPs, contributing to the efficient and effective running of all waiting lists and designated clinics.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
Undertake full reception duties for Orthotics out-patient clinics, including welcoming meet and greet, arrival registration, manage clinical outcomes and complete appointment episodes as necessary.
Maintain a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients on the outpatient waiting list, working closely with the Orthotics Clinical Lead and Administrative Service Manager.
Deal with enquiries from Outpatient staff, referring Practitioners, patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request information. Recognising any alerts/Red Flag symptoms and escalating these to the Orthotics Clinical Lead.
Once trained, maintain a high knowledge of Careflow, E-referral service, Electronic Patient Record, SpinalPortal and the Orthotics Ordering system.
Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust, sending out relevant paperwork. Ensure the appointment is made in timely manner factoring in additional treatments or appointments.
To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be appointed.
To monitor departmental Waiting Lists for the designated specialties by tracking, booking and closing patients pathways where appropriate, ensuring that all new patients are booked according to current waiting time targets.
Support and assist the Orthotic Clinical Lead but noting there is an expectation that staff will provide support and cover during periods of absence or leave for colleagues, including other departments where need dictates.
Job description
Job responsibilities
Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request information. Recognising any alerts/Red Flag symptoms and escalating these to the Orthotics Clinical Lead.
Once trained, maintain a high knowledge of Careflow, E-referral service, Electronic Patient Record, SpinalPortal and the Orthotics Ordering system.
Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust, sending out relevant paperwork. Ensure the appointment is made in timely manner factoring in additional treatments or appointments.
To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be appointed.
To monitor departmental Waiting Lists for the designated specialties by tracking, booking and closing patients pathways where appropriate, ensuring that all new patients are booked according to current waiting time targets.
Support and assist the Orthotic Clinical Lead but noting there is an expectation that staff will provide support and cover during periods of absence or leave for colleagues, including other departments where need dictates.
Person Specification
Skills
Essential
- Competent user of MS systems
Experience
Essential
- Working experience in an NHS environment, including supervision and development of staff.
Desirable
- Experience of service improvement
- Experience of waiting list management
Qualifications
Essential
- Diploma/NVQ Level 2 in an administrative subject (or demonstrates equivalent level of knowledge and experience acquired through training and experience)
Knowledge
Essential
- Practical knowledge of change management
- Knowledge of NHS targets, specifically RTT
- Able to interpret information, analyse and present information for comparison, planning, monitoring and improvement.
- Knowledge of NHS IT systems specifically Patient Administration Systems
Person Specification
Skills
Essential
- Competent user of MS systems
Experience
Essential
- Working experience in an NHS environment, including supervision and development of staff.
Desirable
- Experience of service improvement
- Experience of waiting list management
Qualifications
Essential
- Diploma/NVQ Level 2 in an administrative subject (or demonstrates equivalent level of knowledge and experience acquired through training and experience)
Knowledge
Essential
- Practical knowledge of change management
- Knowledge of NHS targets, specifically RTT
- Able to interpret information, analyse and present information for comparison, planning, monitoring and improvement.
- Knowledge of NHS IT systems specifically Patient Administration Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
