Job summary
We are seeking to recruit an Inpatient Booking Clerk to join our team on a fixed term (secondment backfill) basis within the specialist unit.
The post holder will be involved in maintaining the delivery of the in-patient pathway in the Referral to Treatment Target (RTT), in line with national targets.
This will be achieved through the booking of consultants' theatre lists, pre-operative assessments and management of their waiting lists, with the recording of all necessary information on the Trust Patient Administration System and Bluespier. The post holder will also be expected to carry out other clerical duties involved as deemed necessary.
Applicants must be educated to GCSE level or equivalent. Experience of working in a busy office environment and using computers is essential. Experience of using PAS, Bluespier is desirable but training in the use of necessary computer systems will be provided.
For further information please contact Karl Bailey - Admin Services Manager on karl.bailey@nhs.net
Main duties of the job
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
The inpatient booking clerks will manage and co-ordinate the inpatient pathway from the decision to admit to the day of admission. Maintaining a clear and robust inpatient waiting list, monitoring suspension/deferrals and ensuring capacity to treat all patients on the waiting list is available, working closely with the Inpatient Team Leader and Administrative Service Manager.
The post holder must manage the inpatient and day cases waiting lists for a delegated number of consultants in accordance with NHS Access Targets and the Trust's Access Policy.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
1. Assigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues.
2. Add patients to the inpatient waiting list from outpatient appointment and when decision to admit is made ensuring all information is entered on to the Lorenzo system.
3. Agree a date of admission according to the waiting times set out by relevant national directive.
4. Support with booking and co-ordination of mutual aid theatre activity, by liaising with secretaries and booking teams to receive notes and process for booking.
5. Arrange transfers of care internally and externally in accordance with RTT and trust policies.
6. Agree date for the patient to attend for formal pre-operative assessment and consent ensuring the relevant period between appointment and admission date is met.
7. Ensure that Joint school is arranged for applicable patients and coupled with other appointments where appropriate. Appointments To be outcomed.
8. Appropriate patients to be added to Remcare for pre-operative questionnaire and followed up accordingly. Communication with patients and scheduling.
9. Amendments of clinic slots and occasionally setting up additional clinics on Lorenzo.
10. Ensure all relevant documentation is present in the Health Care Records and all systems are updated.
11. Liaise with Team Leader/Supervisors regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.
12. Ensure that patients receive all the relevant documentation pertaining to their admissions.
13. Plan and liaise with Consultants regarding admissions for their operating sessions.
14. Whilst arranging admission dates using knowledge of operating list capacity, plan operating lists.
15. Re-arrange cancellations (with and without consultant consultation) where appropriate ensuring full utilisation of theatre lists.
16. Provide information for clinicians regarding their waiting lists.
17. Provide a high level of customer care exchanging information with patients and staff regarding admission processes and procedures.
18. Liaise with Head of Patient Access and Administrative Services Manager to ensure all lists are utilised and planned efficiently.
19. To deal with queries from patients, medical and nursing staff in a diplomatic and sympathetic manner.
20. Participate in new staff training within the Department.
21. Maintain PAS details and update patient details.
22. Liaise with pre-op department re: changes, bookings, cancellations.
23. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients to be admitted.
24. Provide support to the Patient Access Manager, Administrative Services manager and Team Leader.
25. Ability to exercise initiative, have an independent judgement and decision making with situations arising as regards bookings
26. To Facilitate in service improvement to streamline a patients journey and to ensure that the Trust delivers a quality service and gold standard of patient care.
27. Maintain Consultant computerised diaries and hard copy diaries.
Job description
Job responsibilities
1. Assigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues.
2. Add patients to the inpatient waiting list from outpatient appointment and when decision to admit is made ensuring all information is entered on to the Lorenzo system.
3. Agree a date of admission according to the waiting times set out by relevant national directive.
4. Support with booking and co-ordination of mutual aid theatre activity, by liaising with secretaries and booking teams to receive notes and process for booking.
5. Arrange transfers of care internally and externally in accordance with RTT and trust policies.
6. Agree date for the patient to attend for formal pre-operative assessment and consent ensuring the relevant period between appointment and admission date is met.
7. Ensure that Joint school is arranged for applicable patients and coupled with other appointments where appropriate. Appointments To be outcomed.
8. Appropriate patients to be added to Remcare for pre-operative questionnaire and followed up accordingly. Communication with patients and scheduling.
9. Amendments of clinic slots and occasionally setting up additional clinics on Lorenzo.
10. Ensure all relevant documentation is present in the Health Care Records and all systems are updated.
11. Liaise with Team Leader/Supervisors regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.
12. Ensure that patients receive all the relevant documentation pertaining to their admissions.
13. Plan and liaise with Consultants regarding admissions for their operating sessions.
14. Whilst arranging admission dates using knowledge of operating list capacity, plan operating lists.
15. Re-arrange cancellations (with and without consultant consultation) where appropriate ensuring full utilisation of theatre lists.
16. Provide information for clinicians regarding their waiting lists.
17. Provide a high level of customer care exchanging information with patients and staff regarding admission processes and procedures.
18. Liaise with Head of Patient Access and Administrative Services Manager to ensure all lists are utilised and planned efficiently.
19. To deal with queries from patients, medical and nursing staff in a diplomatic and sympathetic manner.
20. Participate in new staff training within the Department.
21. Maintain PAS details and update patient details.
22. Liaise with pre-op department re: changes, bookings, cancellations.
23. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients to be admitted.
24. Provide support to the Patient Access Manager, Administrative Services manager and Team Leader.
25. Ability to exercise initiative, have an independent judgement and decision making with situations arising as regards bookings
26. To Facilitate in service improvement to streamline a patients journey and to ensure that the Trust delivers a quality service and gold standard of patient care.
27. Maintain Consultant computerised diaries and hard copy diaries.
Person Specification
Qualifications
Essential
- GCSE Grades (English and Maths)
Desirable
- Admin Qualification
- NVQ 3 or equivalent experience
Knowledge
Essential
- Able to sort accurately into numerical and alphabetical order
Desirable
- Knowledge of booking systems
- RTT knowledge
Experience
Essential
- Office experience
- Use of computers
Desirable
- Experience with medical records
- medical terminology
Person Specification
Qualifications
Essential
- GCSE Grades (English and Maths)
Desirable
- Admin Qualification
- NVQ 3 or equivalent experience
Knowledge
Essential
- Able to sort accurately into numerical and alphabetical order
Desirable
- Knowledge of booking systems
- RTT knowledge
Experience
Essential
- Office experience
- Use of computers
Desirable
- Experience with medical records
- medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
RJAH Orthopaedic Hospital, Gobowen,
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
