Job summary
An opportunity exists for a Receptionist (Band 2) to join our team on a permanent basis for 30 hrs per week.
The main purpose of the role is to provide reception cover for a variety of clinical areas within the Trust, with a focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
Provide a professional and efficient reception service to a variety of clinical areas within the trust. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centeredservice is maintained at all times.
Supporting Clinical Colleagues in organising the daily running of the outpatient clinics, and maintaining patient flow through the department, whilst keeping patients informed of any delays.
To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.
To provide advice and information to patients regarding their appointments, clinic arrangements etc; resolve queries from patients and relatives in relation to these areas and reassure nervous patients.
To gather and share information as required for the relevant clinical area, either verbally or electronically, which is pertinent to the members of the clinical and non- clinical teams, exercising discretion and confidentiality at all times.
To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.
Ensure that outcomes of outpatient clinics are recorded and directed to relevant secretarial and clerical staff with full reasons for attendances/cancellations/postponements.
To liaise with portering staff to transport patients to x-ray and transport desk.
About us
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job description
Job responsibilities
The Jobholder will be expected to have good numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent).
They would need to have proficient computer skills, including data entry and/or Microsoft Office experience and would need an understanding of confidentiality and the use of discretion.
In respect of Knowledge /Experience/Skills we would like the jobholder to have the following:
Recent customer service experience
Administration experience in working in a busy officeenvironment
Excellent Communication skills and interpersonal skills (written and oral)
Ability to work on own initiative
Ability to prioritise work
Ability to work on own initiative.
Ability to prioritise work
Ability to manage busy workload where accuracy and attention to detail is essential.
Full details can be found within the Job Description and Person Specification document.
Job description
Job responsibilities
The Jobholder will be expected to have good numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent).
They would need to have proficient computer skills, including data entry and/or Microsoft Office experience and would need an understanding of confidentiality and the use of discretion.
In respect of Knowledge /Experience/Skills we would like the jobholder to have the following:
Recent customer service experience
Administration experience in working in a busy officeenvironment
Excellent Communication skills and interpersonal skills (written and oral)
Ability to work on own initiative
Ability to prioritise work
Ability to work on own initiative.
Ability to prioritise work
Ability to manage busy workload where accuracy and attention to detail is essential.
Full details can be found within the Job Description and Person Specification document.
Person Specification
Qualifications/ Training
Essential
- Numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent)
- Computer skills including data entry and/or Microsoft Office experience.
- Understanding of confidentiality and the use of discretion.
Knowledge/ Experience
Essential
- Recent customer service experience
- Administration experience of working in a busy office environment
Desirable
- Working in a healthcare setting with a customer service / patient facing role.
Skills and Competencies
Essential
- Excellent Communication skills and interpersonal skills (written and oral).
- Ability to work on own initiative
- Ability to prioritise work
- Ability to manage busy workload where accuracy and attention to detail is essential.
Personal Qualities
Essential
- Open, honest and acts with integrity.
- Able to remain calm during potentially difficult situations.
- Team worker, patient, flexible and self-motivated.
Person Specification
Qualifications/ Training
Essential
- Numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent)
- Computer skills including data entry and/or Microsoft Office experience.
- Understanding of confidentiality and the use of discretion.
Knowledge/ Experience
Essential
- Recent customer service experience
- Administration experience of working in a busy office environment
Desirable
- Working in a healthcare setting with a customer service / patient facing role.
Skills and Competencies
Essential
- Excellent Communication skills and interpersonal skills (written and oral).
- Ability to work on own initiative
- Ability to prioritise work
- Ability to manage busy workload where accuracy and attention to detail is essential.
Personal Qualities
Essential
- Open, honest and acts with integrity.
- Able to remain calm during potentially difficult situations.
- Team worker, patient, flexible and self-motivated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Gobowen, Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
