Admin and Booking Coordinator

Job description

Job responsibilities

The Admin and Booking co-ordinators work across MSST and Therapies providing outpatient services for GP, Consultant and AHP referrers and private patients. Services are accessed by Shropshire, Telford, and Wales and out of area patients.

The services are provided by range of clinicians including Consultants in Sport and Exercise Medicine, Registrar GP with Extended role, Advanced Practitioners (Podiatry and Physiotherapy), Occupational Therapists, Physiotherapists and associated support staff. The services are delivered in locations across the county and include MSK, Womens Health, Paediatrics Rheumatology, Neurology, Orthopaedics, MCSI.

The Admin and Booking Co-Ordinator's are required to work across numerous systems to provide a Shropshire wide service, including ERS, RIO, Apollo etc. Referrals and queries are received in multiple inboxes that must be managed in line with service standards.

The MSST and Therapies teams provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Admin and Booking Co-Ordinator's will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties. Each Admin and Booking Co-Ordinator will have a lead responsibility for clinic management for a group of Clinicians/Specialises. Each Co-Ordinator will be expected to provide cross cover to other Specialties in the absence of colleagues.

The Admin and Booking Co-Ordinator's will manage and co-ordinate the outpatient pathway from the ERS, through discharge or PIFU. To ensure appointments are booked according to the relevant protocols, MSST handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

Establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff.

Maintaining multiple clear and robust waiting lists, maintain monitoring clinic capacity to treat all patients on the waiting list, and in collaboration with MSST referral centre. Working closely with the Team Leaders, Business Manager/Assistant Manger and Service Manager.

Deal with enquiries from Outpatient staff, MSST partners referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Therapy Services and MSST Level 3.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent expereince
• Good standard of education to GCSE C standard in English and Maths

Experience

Essential

• Experience in an office environment.
• Use of computers
• Previous NHS/public sector experience or equivalent offering direct customer care or demonstrate transferrable skills from other sector
• Competent in Microsoft Office

Desirable

• Previous experience of Medical Records/Therapies and MSST Level 3
• Knowledge of patient access standards or ability to learn

Skills/Knowledge

Essential

• Able to sort accurately into numerical and alphabetical order
• Ability to utilise electronic patients and other databases
• High level of verbal and written communication skills

Desirable

• Knowledge of outpatient booking systems
• Medical Terminology
• Awareness of NHS RTT Targets

Aptitudes and Attributes

Essential

• Good interpersonal skills.
• Able to work to deadlines
• Good telephone manner
• Tact and discretion when dealing with sensitive and confidential information
• Ability to organise and prioritise own work
• Ability to manage busy workload where accuracy and attention to detail is essential
• Team player / able to work flexibly

Desirable

• Able to use a variety of hospital systems eg RIO, Apollo and or ability to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones & Agnes Hunt Orthopaedic Hospital NHSFT

Oswestry

SY10 7AG

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)