Job summary
This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted.
We are looking for a MCSI Therapies Administration Assistant.
The post holder will provide secretarial and administrative support to the Midland Centre for Spinal Injuries Therapy Team to assist with the rehabilitation of patients, the discharge process and on-going issues post discharge.
Main duties of the job
To assist the team lead in implementation and maintenance of E-Roster
Produce Reports/correspondence using Big Hand
Updating DTOC with delayed discharge information
Assist with projects (eg electronic timetabling) within the department
To set up new case notes, provide core data and establish contact details of responsible Social Services Departments, wheelchair services and CCG.
Chase referrals for wheelchairs and cushions, shower chairs, respiratory equipment, standing equipment and Community Therapy.
To follow up referral to Social Services to ensure allocation of named OT and arrange access visit.
To notify the community therapy team (PT, COT, wheelchair services, respiratory services), of patient discharge.
To notify the Community OT of access visits.
To work closely and effectively with the Therapy Team in order to support communication throughout the service, take messages and relay information.
To maintain an effective Therapy Office Environment and systems including patient timetabling.
To enter patient contact activity onto Lorenzo on behalf of the Therapy Team.
At the request of the Therapy Service Manager the post holder will provide support and cross cover to the administrative team in the therapies department.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
1. To provide secretarial and administrative support to the MCSI Therapy Team.2. Ensuring Statutory & Mandatory Training is up to date and book accordingly3. Dissemination of information to the Team4. Recording Annual Leave and Sickness5. Taking dictation via shorthand6. To assist the team lead in implementation and maintenance of E-Roster7. Produce Reports/correspondence using Big Hand8. Updating DTOC with delayed discharge information9. Assist with projects (eg electronic timetabling) within the department10. To set up new case notes, provide core data and establish contact details of responsible Social Services Departments, wheelchair services and CCG.11. Chase referrals for wheelchairs and cushions, shower chairs, respiratory equipment, standing equipment and Community Therapy.12. To follow up referral to Social Services to ensure allocation of named OT and arrange access visit.13. To notify the community therapy team (PT, COT, wheelchair services, respiratory services), of patient discharge.14. To notify the Community OT of access visits.15. To work closely and effectively with the Therapy Team in order to support communication throughout the service, take messages and relay information.16. On instruction from the Therapist, to liaise with local Wheelchair Services. To follow up applications (by telephone or e-mail ) if there is no sign of progress.17. To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.18. To maintain an effective Therapy Office Environment and systems including patient timetabling.19. To enter patient contact activity onto Lorenzo on behalf of the Therapy Team.20. At the request of the Therapy Service Manager the post holder will provide support and crosscover to the administrative team in the therapies department.
COMMUNICATION/WORKING RELATIONSHIPS
1. To work closely with the Therapy Team throughout all stages of the rehabilitation process.2. To establish and maintain effective exchange of patient information between Midland Centre forSpinal Injuries (MCSI), and community colleagues, maintaining confidentiality.3. To protect all confidential information concerning patients, only making disclosures with thepatient consent.4. To discuss in a sensitive manner, information which may cause emotional distress.5. To maintain clear and accurate records in patients therapy notes of the service activity in orderto monitor working practices.6. To maintain clear and accurate records of telephone communications and referrals/applicationsmade.7. To ensure accurate information about patients on hospital computer systems.
PROFESSIONAL RESPONSIBILITIES
1. To be responsible for maintaining own competency through continuing professionaldevelopment, maintaining a portfolio which reflects personal developments.2. To be aware of and adhere to Trust and MCSI policies, procedures and guidelines.3. To work within the organisations procedures and policies using own initiative.4. To participate in the staff appraisal scheme and be responsible for agreed personaldevelopment programmes.5. To attend relevant courses and study days to support best working practice, and keep abreastof current legislation and practice development.6. Demonstrate an understanding and awareness of equal opportunities and health and safetyissues.7. Working as part of the multidisciplinary team, assist in development and implementation ofclinical audit and outcome measures within the centre. To participate in the MCSI in service trainingprogramme.8. To adhere to the principles of clinical governance.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
1. To provide secretarial and administrative support to the MCSI Therapy Team.2. Ensuring Statutory & Mandatory Training is up to date and book accordingly3. Dissemination of information to the Team4. Recording Annual Leave and Sickness5. Taking dictation via shorthand6. To assist the team lead in implementation and maintenance of E-Roster7. Produce Reports/correspondence using Big Hand8. Updating DTOC with delayed discharge information9. Assist with projects (eg electronic timetabling) within the department10. To set up new case notes, provide core data and establish contact details of responsible Social Services Departments, wheelchair services and CCG.11. Chase referrals for wheelchairs and cushions, shower chairs, respiratory equipment, standing equipment and Community Therapy.12. To follow up referral to Social Services to ensure allocation of named OT and arrange access visit.13. To notify the community therapy team (PT, COT, wheelchair services, respiratory services), of patient discharge.14. To notify the Community OT of access visits.15. To work closely and effectively with the Therapy Team in order to support communication throughout the service, take messages and relay information.16. On instruction from the Therapist, to liaise with local Wheelchair Services. To follow up applications (by telephone or e-mail ) if there is no sign of progress.17. To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.18. To maintain an effective Therapy Office Environment and systems including patient timetabling.19. To enter patient contact activity onto Lorenzo on behalf of the Therapy Team.20. At the request of the Therapy Service Manager the post holder will provide support and crosscover to the administrative team in the therapies department.
COMMUNICATION/WORKING RELATIONSHIPS
1. To work closely with the Therapy Team throughout all stages of the rehabilitation process.2. To establish and maintain effective exchange of patient information between Midland Centre forSpinal Injuries (MCSI), and community colleagues, maintaining confidentiality.3. To protect all confidential information concerning patients, only making disclosures with thepatient consent.4. To discuss in a sensitive manner, information which may cause emotional distress.5. To maintain clear and accurate records in patients therapy notes of the service activity in orderto monitor working practices.6. To maintain clear and accurate records of telephone communications and referrals/applicationsmade.7. To ensure accurate information about patients on hospital computer systems.
PROFESSIONAL RESPONSIBILITIES
1. To be responsible for maintaining own competency through continuing professionaldevelopment, maintaining a portfolio which reflects personal developments.2. To be aware of and adhere to Trust and MCSI policies, procedures and guidelines.3. To work within the organisations procedures and policies using own initiative.4. To participate in the staff appraisal scheme and be responsible for agreed personaldevelopment programmes.5. To attend relevant courses and study days to support best working practice, and keep abreastof current legislation and practice development.6. Demonstrate an understanding and awareness of equal opportunities and health and safetyissues.7. Working as part of the multidisciplinary team, assist in development and implementation ofclinical audit and outcome measures within the centre. To participate in the MCSI in service trainingprogramme.8. To adhere to the principles of clinical governance.
Person Specification
Qualifications/Training
Essential
- Secretarial skills, RSA 3 or NVQ 3 Business Administration
- ECDL or equivalent qualification/ experience
Experience
Essential
- Experience of working in an office/administration environment in secretarial or similar role
Desirable
- Experience working within the NHS or a community care setting
Skills and Competencies
Essential
- Secretarial skills including audio and copy typing
- Working knowledge and application of Microsoft Office and an understanding of other software packages
- Good written and time managements skills
- Excellent interpersonal and communication skills
- Negotiation and diplomacy skills
- Ability to work alone, unsupervised
- Ability to remain professional in a busy office environment
- Team working
- Flexible to meet service needs
Knowledge (including specialist or technical knowledge required)
Essential
- Ability to use Lorenzo PAS
- Knowledge of NHS computer systems - EPR, SF4
Desirable
- Knowledge of Spinal cord injuries
Person Specification
Qualifications/Training
Essential
- Secretarial skills, RSA 3 or NVQ 3 Business Administration
- ECDL or equivalent qualification/ experience
Experience
Essential
- Experience of working in an office/administration environment in secretarial or similar role
Desirable
- Experience working within the NHS or a community care setting
Skills and Competencies
Essential
- Secretarial skills including audio and copy typing
- Working knowledge and application of Microsoft Office and an understanding of other software packages
- Good written and time managements skills
- Excellent interpersonal and communication skills
- Negotiation and diplomacy skills
- Ability to work alone, unsupervised
- Ability to remain professional in a busy office environment
- Team working
- Flexible to meet service needs
Knowledge (including specialist or technical knowledge required)
Essential
- Ability to use Lorenzo PAS
- Knowledge of NHS computer systems - EPR, SF4
Desirable
- Knowledge of Spinal cord injuries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
RJAH Hospital, Oswestry
Twmpath Lane
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
