Job summary
We are looking to recruit a colleague who will provide secretarial and administrative support to the Resettlement Team (part of the Midlands Centre for Spinal Injuries) to assist with the discharge process to prevent delays.
You will join a team of Resettlement Officers, a Resettlement Discharge Assistant, Generic Support Workers and a Resettlement Assistant.
Standard working days Wednesday, Thursday and Friday (with flexibility required).
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
Working within the Resettlement Team involves liaising with external bodies such as Social Services and CCGs when setting up new patient care cases, following up referrals and liaison with community teams, and family members .
The role involves working closely with the Resettlement Officers throughout all stages of the discharge process and provides a key role assisting patients and their families to complete application forms and follow up progress with the relevant agencies.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role and have a range of fantastic staff benefits on offer to everyone who joins RJAH.
Job description
Job responsibilities
- Follow up referral to Social Services to ensure allocation of named Social Worker prior to Discharge Planning Meeting.
- To notify the community team (GP, DN, SW, COT) in writing, of patient admission and provisional discharge date, on behalf of the Consultant.
- To notify the Community Team of Discharge Planning Meetings
- To assist family members with applications for eligible travel expenses and accommodation.
- To contact charitable Agencies to assist with above
- To work closely and effectively with the Resettlement Team in order to support communication throughout the service, take messages and relay information.
- On instruction of R.O to liaise with Housing Departments and assist patient to complete housing applications.
- To be responsible for liaising with the Department of Works and Pensions representative and organising the Benefit Clinic every Friday and collating MDT reports and other relevant documentation.
- To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.
- To maintain effective communication
- To enter out- patient and community activity onto PAS on behalf of the Resettlement Officers.
- To update patient information i.e EDDs onto Lorenzo/PSAG.
- Establish and maintain effective exchange of patient information between Midland Centre for Spinal Injuries (MCSI), and community colleagues maintaining confidentiality.
- To protect all confidential information concerning patients, only making disclosures with the patient consent.
- To discuss in a sensitive manner information which may cause emotional distress.
- To maintain clear and accurate records in patients resettlement notes of the service activity in order to monitor working practices.
- To maintain clear and accurate records of telephone communications and referrals/applications made.
- To ensure accurate information about patients on hospital computer systems
Job description
Job responsibilities
- Follow up referral to Social Services to ensure allocation of named Social Worker prior to Discharge Planning Meeting.
- To notify the community team (GP, DN, SW, COT) in writing, of patient admission and provisional discharge date, on behalf of the Consultant.
- To notify the Community Team of Discharge Planning Meetings
- To assist family members with applications for eligible travel expenses and accommodation.
- To contact charitable Agencies to assist with above
- To work closely and effectively with the Resettlement Team in order to support communication throughout the service, take messages and relay information.
- On instruction of R.O to liaise with Housing Departments and assist patient to complete housing applications.
- To be responsible for liaising with the Department of Works and Pensions representative and organising the Benefit Clinic every Friday and collating MDT reports and other relevant documentation.
- To manage own time effectively to meet service objectives, prioritising work according to the demands of the service.
- To maintain effective communication
- To enter out- patient and community activity onto PAS on behalf of the Resettlement Officers.
- To update patient information i.e EDDs onto Lorenzo/PSAG.
- Establish and maintain effective exchange of patient information between Midland Centre for Spinal Injuries (MCSI), and community colleagues maintaining confidentiality.
- To protect all confidential information concerning patients, only making disclosures with the patient consent.
- To discuss in a sensitive manner information which may cause emotional distress.
- To maintain clear and accurate records in patients resettlement notes of the service activity in order to monitor working practices.
- To maintain clear and accurate records of telephone communications and referrals/applications made.
- To ensure accurate information about patients on hospital computer systems
Person Specification
Qualifications
Essential
- Secretarial skills, RSA 3 or NVQ 3 Business Administration
- ECDL or equivalent qualification/experience
Experience
Essential
- Experience of working in an office/administration environment in secretarial or similar role
Desirable
- Experience working within the NHS or a community care setting
Skills
Essential
- Secretarial skills including audio and copy typing
- Working knowledge and application of Microsoft Office
- An understanding of other software packages
- Good written and time managements skills
- Excellent interpersonal and communication skills
- Negotiation and diplomacy skills
- Ability to work alone, unsupervised
- Ability to remain professional in a busy office environment
- Team working
- Flexible to meet service needs
Knowledge
Essential
- Knowledge of NHS computer systems - PAS, EPR, SF4
Desirable
- Knowledge of: ? Spinal cord injuries ? NHS and Community Care Act 1990 ? Community Discharge (Delayed Discharge) Act 2003
Personal Qualities
Essential
- Flexible
- Polite and helpful
- Calm demeanour
Person Specification
Qualifications
Essential
- Secretarial skills, RSA 3 or NVQ 3 Business Administration
- ECDL or equivalent qualification/experience
Experience
Essential
- Experience of working in an office/administration environment in secretarial or similar role
Desirable
- Experience working within the NHS or a community care setting
Skills
Essential
- Secretarial skills including audio and copy typing
- Working knowledge and application of Microsoft Office
- An understanding of other software packages
- Good written and time managements skills
- Excellent interpersonal and communication skills
- Negotiation and diplomacy skills
- Ability to work alone, unsupervised
- Ability to remain professional in a busy office environment
- Team working
- Flexible to meet service needs
Knowledge
Essential
- Knowledge of NHS computer systems - PAS, EPR, SF4
Desirable
- Knowledge of: ? Spinal cord injuries ? NHS and Community Care Act 1990 ? Community Discharge (Delayed Discharge) Act 2003
Personal Qualities
Essential
- Flexible
- Polite and helpful
- Calm demeanour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT
Oswestry
SY10 7RQ
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
