Job summary
Who we're looking for...
Bank - Access Team Bank Administration Support
We are seeking to recruit a new bank member of staff to support us with a number of admin functions across the Access Team.
The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.
Our latest CQC Report was published in February 2019 and saw us rated as 'Good' overall and 'Outstanding' for care.
The Robert Jones and Agnes Hunt maintains a register of Temporary Workers "The Bank". Joining the Trust's Bank does not constitute a contract of employment between the bank member and the Trust. The Trust will notify bank members when a suitable assignment arises, and members will be able to choose whether or not to accept it. The bank worker is under no obligation to accept an offer of an assignment.
Main duties of the job
To ensure that patients appointments are booked according to the Consultants protocols and booking policies and procedures. Enquiries from patients and others are dealt with politely.
That medical case notes are available as required throughout the hospital.
Working relationships with: Other Access Appointments & Admissions staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals, GP Practices.
The Access Team oversees a variety of different admin areas, including Outpatient and Inpatient Booking, Radiology Booking, Reception Team, Library and Scanning Team, Medical Secretaries, Montgomery Unit and Validation Team.
We are looking for an adaptable member of staff who can work flexibly and support across the different areas as required.
The successful applicant will need to be able to display discretion when dealing with sensitive and confidential information and be able to deal calmly and politely with staff of all levels and the public both face to face and by telephone.
Applicants must be educated to GCSE level or equivalent. Experience of working in a busy office environment and using computers is essential. Experience of using Patient Administration Systems is desirable but training in the use of necessary computer systems will be provided.
About us
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Key Tasks Precise roles within the Department will vary but will include some or all of the following:
1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner.
2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements.
3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to:i) Record and amend details of patients accurately on PASii) Book outpatient appointments and generate confirmation lettersiii) Cancel and reschedule clinic appointments as requested by patients or consultant staff.
4) Prepare all necessary paperwork for outpatient clinics.
5) Send appropriate paperwork to patients relating to appointments.
6) Answer routine telephone enquiries from patients and other members of staff.
7) Contact patients by telephone to book or confirm appointments.
8) Maintain confidentiality at all times.
9) Report problems to appropriate supervisor.
10) Ensure that medical case notes are kept in good order and up to date.
11) Pull medical case notes from case note library and file case notes into the library accurately.
12) Copy and distribute paperwork as necessary to support the functioning of the department.
13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include:i) Providing cross cover within the departmentii) Providing support to others within the departmentiii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader.
14) Ensure commitment to maintaining a quality of service to the clinical departments supported.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Key Tasks Precise roles within the Department will vary but will include some or all of the following:
1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner.
2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements.
3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to:i) Record and amend details of patients accurately on PASii) Book outpatient appointments and generate confirmation lettersiii) Cancel and reschedule clinic appointments as requested by patients or consultant staff.
4) Prepare all necessary paperwork for outpatient clinics.
5) Send appropriate paperwork to patients relating to appointments.
6) Answer routine telephone enquiries from patients and other members of staff.
7) Contact patients by telephone to book or confirm appointments.
8) Maintain confidentiality at all times.
9) Report problems to appropriate supervisor.
10) Ensure that medical case notes are kept in good order and up to date.
11) Pull medical case notes from case note library and file case notes into the library accurately.
12) Copy and distribute paperwork as necessary to support the functioning of the department.
13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include:i) Providing cross cover within the departmentii) Providing support to others within the departmentiii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader.
14) Ensure commitment to maintaining a quality of service to the clinical departments supported.
Person Specification
Qualifications/Training
Essential
- GCSE or equivalent as a minimum (to include Maths and English)
Desirable
- Previous experience of Medical Records Department
Skills & Competencies
Essential
- Able to sort accurately into numerical and alphabetical order
- Good communication /interpersonal skills
- Tact and discretion when dealing with sensitive and confidential information.
- Ability to organise and prioritise own work
- Ability to manage busy workload where accuracy and attention to detail is essentia
- Team player / able to work flexibly
Desirable
- Able to use a variety of hospital computer systems, including PAS and SF4
Experience
Essential
- Experience in an office environment. Use of computers
Desirable
- Previous experience of Medical Records Department
Person Specification
Qualifications/Training
Essential
- GCSE or equivalent as a minimum (to include Maths and English)
Desirable
- Previous experience of Medical Records Department
Skills & Competencies
Essential
- Able to sort accurately into numerical and alphabetical order
- Good communication /interpersonal skills
- Tact and discretion when dealing with sensitive and confidential information.
- Ability to organise and prioritise own work
- Ability to manage busy workload where accuracy and attention to detail is essentia
- Team player / able to work flexibly
Desirable
- Able to use a variety of hospital computer systems, including PAS and SF4
Experience
Essential
- Experience in an office environment. Use of computers
Desirable
- Previous experience of Medical Records Department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
