Job summary
Thisvacancyis open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB.Only applications from candidates currently working in these organisations will be accepted.
We are seeking to a recruit an efficient Booking Co-ordinator to the Montgomery Unit, who will manage and co-ordinate the out-patient and in-patient pathways from referral to admission
Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship.
Main duties of the job
Maintaining a clear and robust inpatient and outpatient waiting lists, and ensuring capacity to treat all patients on the waiting list is available, working closely with the the Tumour Operational and Tracking Team.
The post holder will be required to focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
- Provide a professional and efficient reception service to the Montgomery Unit Tumour Service. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centred service is maintained at all times.
- Supporting Clinical Colleagues in Organising the daily running of the outpatient clinics, inpatient lists and maintaining patient flow through the department, whilst keeping patients informed of any delays.
- To liaise with clinical staff to ensure smooth running of clinics and theatre lists, and to develop good working practices and relationships with the team.
- Whilst arranging admission dates using knowledge of operating list capacity, plan operating list using specialist knowledge around Cancer Waiting Times and escalating any risk to meeting the waiting time targets.
- To arrange over the telephone appointments and admissions for patients.
- Ensure that patients receive all the relevant documentation pertaining to their admissions and appointments.
Job description
Job responsibilities
- Provide a professional and efficient reception service to the Montgomery Unit Tumour Service. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centred service is maintained at all times.
- Supporting Clinical Colleagues in Organising the daily running of the outpatient clinics, inpatient lists and maintaining patient flow through the department, whilst keeping patients informed of any delays.
- To liaise with clinical staff to ensure smooth running of clinics and theatre lists, and to develop good working practices and relationships with the team.
- Whilst arranging admission dates using knowledge of operating list capacity, plan operating list using specialist knowledge around Cancer Waiting Times and escalating any risk to meeting the waiting time targets.
- To arrange over the telephone appointments and admissions for patients.
- Ensure that patients receive all the relevant documentation pertaining to their admissions and appointments.
Person Specification
Qualifications /Training
Essential
- Educated to A Level, T Level, BTEC or Equivalent Standard
- Computer skills including data entry and/or Microsoft Office experience
Desirable
- NVQ Level 3 in Business and Administration
- NVQ Level 3 in customer service
- ECDL
Knowledge and Experience
Essential
- Recent customer service experience
- Administration experience of working in a busy office environment
- To understand Cancer Waiting Time Standards or have the ability to learn them
Desirable
- Working in a healthcare setting with a customer service / patient facing role
Skills and Competencies
Essential
- Excellent Communication skills and interpersonal skills (written and oral)
- Ability to work on own initiative
- Ability to prioritise work within own scope of practice
- Ability to manage busy workload where accuracy and attention to detail is essential
- Understanding of confidentiality and the use of discretion
Personal Qualities
Essential
- Open, honest and acts with integrity
- Able to remain calm during potentially difficult and emotionally challenging situations
- Team worker, patient, flexible and self-motivated
Person Specification
Qualifications /Training
Essential
- Educated to A Level, T Level, BTEC or Equivalent Standard
- Computer skills including data entry and/or Microsoft Office experience
Desirable
- NVQ Level 3 in Business and Administration
- NVQ Level 3 in customer service
- ECDL
Knowledge and Experience
Essential
- Recent customer service experience
- Administration experience of working in a busy office environment
- To understand Cancer Waiting Time Standards or have the ability to learn them
Desirable
- Working in a healthcare setting with a customer service / patient facing role
Skills and Competencies
Essential
- Excellent Communication skills and interpersonal skills (written and oral)
- Ability to work on own initiative
- Ability to prioritise work within own scope of practice
- Ability to manage busy workload where accuracy and attention to detail is essential
- Understanding of confidentiality and the use of discretion
Personal Qualities
Essential
- Open, honest and acts with integrity
- Able to remain calm during potentially difficult and emotionally challenging situations
- Team worker, patient, flexible and self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
